FLS runs the show!
Oh yah... OTL runs the show too!
But most of all, the hardworking technician.
Who’s watching?
RL, Technical and ES who might not know what is happening to the field equipments asking general questions which does not really help to address the root cause of the problem. Most of the time the time pressure will set their mindset to think about proper wording and package for easy closure.
PSS/SLSs driving hard to solve KPI issues, managing cost saving items, technician OT and load OTL with initiatives. Might want to look at things happening in the ground. People are the important pillars of the Organization regardless of level.
It’s sad to see even now OTL /FLS are overloaded with cost saving initiative, LPO, NLI/LI (raise for learning but no one judge the value of learning), OCVM, DWS (another “productivity” tool no one using it), barrier hours (damage ops and maintenance relationship, highlighting 0.5hrs, discuss more than 1-2 hrs during stewardship) Q1-1, Stewardship, Webcat, training and verification (which training dept can’t help).... these needs to be done but not to mentioned with “optimised” work force of technicians handling field work.
There isn’t much time for OTL/FLS to have the field presence which IPA/SAI team talks about. Let’s be factual.
It’s probably not hard for any level of management to observe these, the relevant feedback and comment in this website.
Technicians who are managing the heavy work load despite of optimised work force / resigned colleagues or messy daily work plan, I wanna say a big thank all of you and I hope the OTL/ FLS here hears you. I believe there is no lousy worker, but weak leadership.
OTL/FLS who are overloaded with paper work / initiatives, I thank you as well for your perseverance and managing all work items to the best of your ability (argument with ops / maintenance on priority work items) Do also take care of the technicians who are sweating and working extremely hard in the field. Work together.
PSS/SLS, I thank you for sharing most of these information with the DH, with the intent of highlighting concerns faced on the ground to higher management to enable the healthy and sustainable work culture.
While focusing on these task, often we forgot about recognition (simple recognition or public praise) for the people who work for us.
Recognition comes from all level. Its can be top down or bottom up. You deserve it when u do take care of people, earn the respect and not for individual performance.
Let’s not work to be like a machine, work as a human being.
Wish everyone all the best.