Unilever outsourced more than they should. Someone should hold senior leaders and board members to the ROI and savings they said would be delivered. Not ONE of its outsourcing projects achieved the projected savings presented to senior leaders and board members. Not one. Costs have increased and customer service has decreased.
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And they haven’t learned. More roles were outsourced to an overseas third party in supply chain. Customer service, planning, logistics, IT, finance, accounts receivable and payables are all outsourced overseas. Most work moved to India
rumors are more outsourcing is on the way…