On credit hold with nearly every vendor that’s need at RUSH… CT not working, internet not working, server crashes, phones in stores not working, let’s not even get into the absolute garbage fire of Shopify…. I spend 80% of my day “putting in a ticket” or following up on a ticket… or resubmitting a ticket I’ve already placed… but, oh, if you’re behind or not getting results it’s your fault because you’re not being persistent enough. Let’s not forget to GET MORE EMAILS! But oh, sorry, let me check you out on my Shopify register… oops sorry, actually, I can’t because half of what you’re trying to buy doesn’t scan so let me take you to this other register! Don’t forget to get your surveys filled out with Highly Satisfied! What an actual joke…..
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So a guy walks into the doctor's office.
He sits down across from the doctor; lifts his hat.
There's a huge toad sitting on his head.
The doctor looks at the guy... looks at the toad... and asks: "When did you first notice this?"
The toad says: "Well, it started as a boil on my a-s".
You understand -all of you in the field- that everyone at OTC is the boil on your a-s, right?
Leap away.
And then there's "sell access, grow access, push access, go digital, adopt digital- now why is rental and student purchase down so much?"
Us: "But eventually someone needs to complete the ticket. That's why you have the ticket."
OTC: "I think I know why we have tickets."
Us: "I don't think you do. You see, you know how to submit the ticket, you just don't know how to close the ticket. And that's really the most important part of the ticket: the closing. Anybody can just take them."
(credit to Seinfeld, of course, but every time I get told to submit a ticket I want to scream quote parts of this)