Thread regarding Bank of America layoffs

Employee survey question on process

Ever wondered why this question always scores the lowest?

I think that's because leaders don't give a flying f to people who can understand and fix the process. Process teams are either working on spi maintenance with low value, paid very low or buried under change managers who have no clue about the process. A handful of leaders in the organisation give importance to process and until process ideas move out of change teams, there's little hope for improvement here. AI is no help to a bad process. What do you think?


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One problem is that exceptions or escalations are the default for the part of the process that would have been too expensive or difficult to solve in the moment with a given deadline. Investing the time and the right knowledgeable people to architect the process and have those same people run through their own process would help solve this.

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