@OP Team CX is affectionally known as Team SUCX. Haven’t improved the customer experience. Haven’t changed the Website calculators in 15 yrs. No improvement to participant education—it all about rollover in—no new content on website—articles from years ago. Manually sending out NPS survey with little response. The company doesn’t survey participants who meet with a rep. Never have in my life seen surveys for people using the call center or website. Why don’t they disclose this ? Team SUCX underperforms. They are a joke & laughing stock. No results. All talk. No action. We can save $1M on that & move it to Accenture. We could support that move. Best move to ACN.
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Yes, the whole team is still employed. No when has been laid off. And still worthless.
What about them?