@a1 They certainly know more than the “leaders” assigned to supplement the gaps in workflows.
The Wells org for example, the same L2s / L3s that selected workflows they don't understand to transition over, also selected L4 “technical” supervisors (team lead level) who’s skills are limited to managing up and event planning.
Pay attention to who is traveling to India for these upcoming visits; the Engine needs well written and very detailed support to succeed (obvious); offshore Wells responds with assigning the least detailed, least technically competent team lead to make it work. #failbydesign