10% of CDKi to go - The cull has started
1678 replies (most recent on top)
@a36d what did you include as part of your complaint? Some help with wording perhaps. Apologies but this is new to me
And keep in mind, this is occurring across the Nordic countries too; Italy, Germany, and don't forget about Ireland, who are extremely sensitive about what happens to their data.
@a35t For the UK, report it to the Information Commissioner's Office (ICO)
Link: https://ico.org.uk/make-a-complaint/protection-for-whistleblowers-guidance/
E-mail: wb@ico.org.uk
Financial Conduct Authority, even relating to car financing and improper disclosure:
https://www.fca.org.uk/consumers/car-finance-complaints
https://www.fca.org.uk/firms/whistleblowing
For Canada, contact the Office of the Privacy Commissioner:
https://www.priv.gc.ca/en/
Me too. More than happy to log a complaint. I 100% hate Keyloop with a passion and look forward to their demise.
@a35h can you explain how this is done, im sure there are many who will be happy to take part in the process especially if it brings the corupt klt down
@a34x Complaints have been filed. Feel free to do the same. Anyone in the company can verify that leads, lead encoding, lead processing, data verification are being handled entirely by India. There are contracts Keyloop has with Canadian dealerships that states sensitive info is NOT to leave Canada. Current and previous employer addresses, years at current residence, co-signer information, SIN numbers, dates of birth - all of it is being sent directly overseas.
Nothing will be done until the proper authorities are notified.
But here is a surreal case, because they want to transfer everything to India but in the meantime they have been filled with debts, while the other companies have made money even with dissatisfied customers
We all know its a sc--w up, the continued incompetance is plain to see, major incidents happening on a weekly basis, perhaps its the ghosts in the machine....well done Fp you picked a good one and cocked it up. Hope you take note and dont let the fools at the top of keyloop ant where else in your business
I don’t work at Keyloop, but I have close contacts there and, honestly, what’s happening is shocking.
Offshoring is not the answer. Trust me, I speak from experience: it’s quick, it’s dirty, and it ultimately leads to disaster.
Happy Customers = Recurring Revenue
Unhappy and Frustrated Customers = Churn
I’m just going to leave this here. These are only a few examples, you can Google many more.
1
Powergen closed its Indian call centres and returned its customer-service operations to Britain after acknowledging that offshoring had negatively affected customer satisfaction. Its managing director said the company would not make savings “at the risk or expense of customer satisfaction.” It subsequently planned to recruit and train 980 UK employees.
2
Santander returned all its Indian call-centre operations to the UK, creating 500 jobs after customers reported that offshore support caused frustration and dissatisfaction.
3
Dell moved technical support for some business customers from Bangalore back to the United States following customer complaints. A Dell executive admitted that the company had sometimes moved “too far, too fast.”
4
BT and EE brought customer-service calls back to the UK and Ireland. BT’s 2020 annual report confirmed that it completed the onshoring programme a year ahead of schedule as part of its effort to deliver a better customer experience.
5
In December 2025, VodafoneThree announced that it was bringing 400 customer-contact roles previously based in India back to Belfast and Sheffield, stating that it believed in having customer-care teams based where its customers are.
6
Sainsbury’s ended a major outsourced IT arrangement early and brought the capability back in-house because it wanted to rebuild its internal expertise. Despite the substantial transition costs, it expected the change to pay for itself within two years.
I was told my employment contract had been lost when I asked for a copy.
Makes you wonder what other data has and is being mishandled.
Employees, including ex employees, names and addresses are still on documents held on company servers. Which is accessible by anyone on the company network.
I even found a payroll document with everyone's salary details on.
You are normally blindsided by your manager and HR. Invited to a surprise meeting with your manager via email 15 minutes before the meeting is due. Then when you join the meeting, HR is also on the meeting.
No time to think or prepare for any "catch up" meeting with your manager. Why would you not jump on a meeting entitled "catch up"? We trust them don't we? (Bo11ox do we).
During the meeting you are told you have been selected for redundancy/ dismissal and told to go away and read the documentation and "go offline" until the next meeting or termination date.
You are told there is no need to log into any systems or appear available for any Teams conversations. You become invisible at that point, unable to talk to anyone.
The clock is ticking, you only have a few days to get solicitor advice and sign the "settlement" document, or that is what you are told. You actually have longer under employment law.
It all happens so quick, that unless you have all the information to hand it's too late to get original contracts, etc.
@a302 why did they not do it before meeting with hr???
Request a Subject Access Request (SAR) if you are concerned about how your data is being (mis)handled. If there is nothing to hide, Keyloop will oblige and provide your requested information. If they don't, you know there is an issue and they are trying to hide something:
A Subject Access Request (SAR) in the UK is a legal right under the UK GDPR allowing you to ask any organisation for copies of the personal data they hold about you, and they must normally respond within one month.
What a SAR Allows You to Request:
Copies of your personal data.
Information about how your data is used, stored, shared, and processed. Your chance to correct any errors with your data held by the business. E.G. old company pension information, expression of wish information, employment contracts, etc.
How to Make a SAR
You can submit a SAR verbally or in writing, including via email or social media. It is best practice to create a paper trail and request your SAR via email.
Recommended Information to Include in your request according to ICO guidance:
A clear header stating your request: “Subject Access Request”.
Your full name and any previous names.
Contact details (email, address, phone number).
Identifiers (payroll number, employee number, email address).
Specific details of the information you want:
Dates or context to help locate the data.
Preferred format for receiving the data. Paper report or digital copy.
Response Time
Organisations must respond within one month of your request. They need to acknowledge your request initially (this is important). They may extend the deadline by up to two additional months if the request is complex or numerous, but they must let you know if an extension is required.
How to Submit a SAR using an Online generator:
The ICO provides a SAR email generator that prepares a request for you:
https://ico.org.uk/for-the-public/make-a-subject-access-request
You provide the organisation’s name and email.
You upload ID documents.
The tool generates an email you can send.
In Summary:
A UK Subject Access Request is a key GDPR right that allows individuals to obtain their personal data from organisations, usually free of charge and within one month. Employees may not have access to their original documents, e.g. contract of employment and this is a very good way of getting this information prior to any redundancy consultation or dismissal. Which let's be fair, it is going to happen to us all before long.
Many ex employees have said that they wish they knew about this and did this before they had their HR meetings and were dismissed.
Didn't the data officer recently leave Keyloop?
They may not have been pushed, they may have left for an easier role (human mine detector)
@a2v0 100%. In addition to all that you mentioned, the wages being paid in offshore hubs are far less than United Kingdom and North American counterparts. This puts the data at an even greater risk of being stolen and sold to compensate for said low wages.
The penalties for stealing and selling data on the black market also differs per region. It's far easier to get away with it in countries with questionable regulatory bodies.
It goes much deeper than simply "If I get the car I want, I don't care where my data goes!" That data ties into GLOBAL trade policies, etc. You don't think other entities in that country would love to get that data? Maybe even the government? Use your brain.
@a2s7 You may not care, and it very much seems that Keyloop don't care either. But, there are many, many, people out there who do! As a duty of care, and a responsibility as a company, to the customers who data is being shared to other countries it should be taken seriously! India, Spain, France, anywhere other than the UK NEEDS to be communicated to the end customer and robust processes put in place! I really hope that this is looked into further as this is SO SO bad!
@a2s7 F*cking he-l. Someone missed their GDPR online training course deadline. Are you a member of the SLT by any chance?
Nothing in particular to do with India. It's to do with the way data about customers (and employees) is and has been handled by Keyloop. GDPR and compliance (non) if not followed correctly, can lead to large fines handed out by regulating bodies. Not forgetting everyone's personal data falling into corrupt hands (Keyloop's for example).
If you trade in multiple countries across many demographics, there is a requirement to follow the differ rating laws in those territories.
Like a naughty child, it (Keyloop) will keep doing wrong, until it is reprimanded (or slapped).
@a2s7 Will your opinion still be the same if your data is released to 3rd parties or worse you get scammed ?
Why is everyone so terrified of India, when I am buying a car I literally could not care less what country my data is processed in as long as I get the car I want- just me?
@a2m1 Any decent company would have these channels in place.
Keyloop are corrupt and do not care about anything other than protecting the business.
There is no point reporting internally, go direct to the regulators who protect consumers and personal data.
We are all on a one our way ticket out of Keyloop anyway. Might as well cause some disruption on the way out.
@a2fh each large company should have internal whistblowing channel
@a2fh Nobody in Keyloop would be interested. It would mean extra work for them. You would instantly be on a one way ticket out of there.
If you have first hand knowledge or evidence of this data transfer happening without the proper disclosures, you can report this to national data protection authorities and government bodies.
You can report a concern or submit a whistleblowing report via the ICO Online Complaint Portal. They investigate whether UK GDPR rules on transferring sensitive data (like financial history) outside the UK/EEA have been breached.
There is also the Financial Conduct Authority (FCA). Since the data involves credit applications, this falls under financial services regulations. The FCA has a dedicated Whistleblowing Team where you can report firms failing to protect consumer financial data or hide risks.
Ignoring misconduct allows businesses to continue their bad practices. Be part of the solution, not the problem.
@a2ff K😘
@a2fg Who to contact though that would listen and take it seriously?
I would be whistleblowing and reporting Keyloop to the Information Commissioner's Office if I had this information. Hopefully our customers who read this board will take note and log a complaint.
@a2fe ummmm.... no lol
Please do the needful and go away
@a2f9 when you first started like they are, you was a random off the street.
@a2f8 No. Myself and my entire team had been there for many years, some 15+. We had been handling all of that sensitive data before Keyloop bought Rapid RTC. We were professionals and very proud of it, not randoms off of the street.
@a2f6 wasn’t you a hire off the street too? Most of your data from other companies you’ve given it to is handled the same way, nothing new
@a2f3 Not the original poster, but for starters, I know that very sensitive data, including full financial information and credit histories are now being sent directly to and processed in India when they were kept in and processed in Canada/UK before.
The people processing this information were former chat agents, so basically hires off of the street now handling that data.
I am sure as sh1t that Keyloop did not inform the dealerships of this change. Tens of thousands of credit applications now in the hands of a random person from India.
Fransisco partners is already under scrutiny in Canada for potentially mishandling data after purchasing Moneris:
https://www.cbc.ca/news/politics/moneris-deal-canadian-digital-sovereignty-9.7304962
If only they knew how much data is ALREADY being put at risk by passing directly to India.
Do car buyers even have a clue what is happening to their data now when they use a dealership website? Scary stuff. I would NEVER enter anything into a dealership website ever again.
@a2bj what do you know?
@a2ah Keyloop's got talent. You have to be female or effeminate to be in the gang.
Does being a woman in Keyloop automatically make you a finalist for Women in motor industry awards?
How many quarters in a row can a CRO miss before we stop calling it a miss and start calling it a pattern? We’re now tracking toward quarter number five, off by millions. But sure, everything’s fine.
@a24e the saddest part is how many good people have gone … even if what was going on behind closed doors was used as the reason it’s probably more likely that they were close to whistle blowing.
@a2ah In what?
I’m a finalists FFS 🤮
@a24y I have doubt, kindly do the needful.
@a24y What makes HR bad at dismissing employees?
Merit increases and bonuses used for severance payments then. Sums it up really. That would explain why some wages were on or below the minimum wage threshold.
People actually put up with this 5hit.
Glad to be out of there!
Good luck people.