I left a year ago, I am in touch with many of my past co workers. I can't tell you how many are on a verbal or written warning for not meeting metrics. This is outrageous. Skilled clinicians who have in the past met or exceeded standards are all suddenly being hammered by "management" and put on disciplinary action.
No interest in looking at unreasonable metrics. None.
Do you know how long it takes to figure out how to do this job, and at least 10 people I know are looking at being fired if they don't quit. Who is going to train the replacements if they can find any? And will those staff then be put on a PIP because they can't train AND meet metrics.
I have never been so glad to be out of this toxic hole, and I am so sad for past coworkers who come to work in dread everyday, see themselves as losers and are seriously depressed.