@pj you might be referring to the proxy certificate booboo poopoo? Super lame and related to HCL. Besides that they have remote access related issues quite often
Yeah, institutional knowledge castration and offshoring to India works wonders
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Ive heard from good sources that the outages internally here are bad as well. I mean simple items. Items like oops we forgot to renew a contract and half the internal company went bo-m until the renewed it.. Items like ok the team that supported this in Net Eng we riffed.. Does anyone know how to fail this application over or even how it is designed? When things like that start to break internally that are the foundation of the company its bad
@ed and once net adds drop, the only numbers that will go up are the number of employees being RIFd. Great strategy. Not.
The only thing that makes a difference to the executive leaders and board are numbers. VZ customers, including employees have more power than they realize, report your service outage, poor customer service, unanswered calls to the FCC, enough numbers will result in action. Net Adds drop, action, subscriber loss, action, EEO claims up, action It is and will always be about the numbers.
@OP “All networks are the same.” Dan S.
@cj I believed the lie that it was critical for many years and acted accordingly but it simply isn’t true. Look at who they choose to be ADs, and SDs and you’ll see they typically have little to no expertise in the department they’re appointed to. It’s a persistent pattern not a fluke and that right there tells you the company doesn’t think it’s critical. If it was truly critical they’d appoint someone with experience and expertise.
At any rate, I hope you get the call you’re hoping for and land in a better place.
@cd I'm sorry if that's what happened to you. But you missed my point. Critically infrastructure is called critical for a reason which you might realize when you try to call your old man or kiddo in a hospital but there will be a network outage.
Btw not Gen Z, not working any maintenance windows, and actually cannot wait until I get that call from my manager and leave this mad house. In the meantime, I'm only grinding the floor around my house.
@bp OK gen Z, keep grinding those maintenance windows, double-checking and triple-checking your work, making sure you’re improving the network, and solving customer problems… until the day some parasite who couldn’t do a tenth of your work if his life depended on it and whose main skill is kissing up and parroting the fad of the month gets you on 5 minute conference and tells you you’ve been laid off because the business is constantly looking for ways to be more efficient. Then you’ll see that all those long hours weren’t worth it and that the only things that matter are your health, your relationship with your significant other, and your investments.
@OP Don’t use scary words like outage. Your network has gone on a mini vacation. Doesn’t that sound better?
@bm ok, boomer Dan. Slurp your coffee and watch the market go down by 50% when the bubble bursts. Many treat market bubbles like a life or death situation but it’s really no big deal.
@b0 Many in this industry have been conditioned to sweat the small things and treat outages like a life or death situation but it’s really no big deal. Slurp your coffee, read headlines about AI, watch the stock market go up and stop worrying about this nonsense.
@OP For context.
January 14, 2026: A massive nationwide wireless outage affected over 1.5 million customers, leaving phones stuck in SOS-only mode and disabling voice and data services for roughly 10 hours.
August 8, 2026: A widespread regional and national voice service disruption triggered over 13,000 user reports on Downdetector before service recovered later that evening.
August 9, 2026: A separate secondary disruption—specifically impacting Southern California—was reported, which Verizon and local officials attributed to criminal acts involving intentionally cut fiber-optic cables
@ac Yup. No big deal at all.
The Federal Communications Commission (FCC) launched an active investigation and formally sought public and consumer input regarding the nationwide Verizon outage that occurred on January 14, 2026
Official Action: The FCC Public Safety and Homeland Security Bureau opened an inquiry (PS Docket No. 26-21) to examine the scope and impacts of the 10-hour outage.
Key Concerns: Investigators focused heavily on network resiliency, the extent of communication disruptions, and whether customers were dangerously cut off from reaching 911 and other emergency services.
If your network is that flimsy the one cable cut, brings down 1/2 country, then you have a problem. A big one.
But, I do not believe in one cable cut....it makes for a great excuse though....
@OP it’s all part of the bigger plan. They need to train the AI models how to deal with big outages.
@ad I think it was on Saturday and unrelated to the one done by vandalism on Sunday.
What's the latest outage??
@OP There haven’t been that many outages. There was the recent one in SoCal where some “vandals” cut fibers on purpose. There was one or two a few months ago where something went wrong during a config change on the network. It’s no big deal really.
Well they let go a lot of people and planning to let go more.. what do you expect?
You guys know anything about CC33?
@OP Yes
@OP it is now. Management in all departments in wireline as well as wireless were told this would start happening if automation was pushed though before it had been fully tested by experienced staff who could put safeguards and contingency plans in place. They laid off most of the experienced employees who were tracking it since then. There are only a few left who are unofficially monitoring it for their own reasons and know for certain that more are coming. The sizes will vary. Mobile, FiOS, everything marked for automation is at risk.