10% of CDKi to go - The cull has started
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Yes all support around the world are affected. Most staff have already been let go, with more to come. Many staff have new contracts that expire end of December.
While support will be the most noticeable to customers in the short term, the layoffs have been across the entire business with more still to come.
actually, 90% of pretty much all support all over the local locations is gone or gonna be gone. It's all gonna be centralized and non specific to the market
My understanding is that 90% of the UK support team have gone.
Found the best solution to earn money comfortably .... "Mr. customer do you have a problem with the dms software? ...... solve it by yourself and also make the manual ... maybe if it is well done you could send it to us it could be useful for us." Thanks we are always at your disposal, have a nice day.
Had my first dealings with the new support team today, kept pushing me towards knowledge self help documents on the service portal. Is this the way it is now heading??! I don’t have time in my day to search 100+ articles for a answer. It’s why I pay cdk £££’s in support fees
in Italy mass layoffs are not a walk in the park, come on guys !!!
mass layoffs and site closures across Europe. redundancies have already been carried out in the netherlands and switzerland; the site is closed in switzerland. redundancies are pending in germany and only one location is to remain.
Keyloose
Keyloop-the-loop
If anyone from Pinewood is snooping, a few key hires of ex Keyloop employees would result in you cleaning up the UK + Ireland markets
Typical example of how to destroy a company just to maximize profit in a short time not caring about employees and customers. So we are all good at running a multinational company
“Keyloop's UK job losses will deliver ‘strong international team’, says CEO”
That is likely good for the profit line, but UK customers want local UK support. It’s what made Kerridge/ADP/CDK/Keyloop the company it is, strong local support with a good working understanding of local practices and terminology.
Larger companies have offshored customer support to India/Philippines/Other cheaper location in the past and have paid the price in customer attrition
So sad how they sold off pieces of CDK only to dismantle it further. Would not surprise me if CDK sells off dealer services within the next year
I heard the KLT were trying to delete negative (true) posts. Has glassdoor posts now all removed as seem to be missing? The Automotive Management announcement is just a joke. No plan on reductions is a shocking twist of the truth.
A complete disaster .... competitors says: thank FP!!!
https://www.am-online.com/news/supplier-news/2021/07/16/keyloop-ceo-says-uk-job-losses-will-deliver-a-strong-international-team
Laid out the 5 year plan as clear as day here
Italy uncovered the cards yesterday: 40% of people will be laid off.
I am a Keyloop employee and some have been asked how it is in other countries. Although in absolute figures Belgium and Holland numbers seems to be OK, relatively spoken Rev8 is almost dismantled, hence following the trend we've seen in this tread.
The offices got a mail telling the change is under consultations, so for now nothing i shappening, but once the consultation is closed people will be layed off. It looks like a lot of experience will be lost, not to say the less experience will stay.
As a customer this is very concerning. I have noticed a considerable drop off in the level of support I receive and emails to head office are not being replyed to
Reduction in the sales team coming next down the line once the new dedicated client account managers are up and running in Canada ( ex Rapid RTC staff)
The FP playbook is in action. Remove existing executives then all other costs, smartshore to Poland and India. If you look at the other FP companies they always rip it to bits first. I know most local operations will be demolished just like the UK and Ireland. No interest in the customers or staff this is all about greed. New KLT all on huge money and big 5 year bonus on successful FP exit. They will do everything to succeed. Don’t believe we care hype or wellness they care about themselves first and foremost. It’s time to dust down the CV and find a company where we are all valued and cared about. More layoffs will be happening across next 6months.
The employee reviews make for good reading
https://www.glassdoor.co.uk/Overview/Working-at-Keyloop-UK-EI_IE4882235.11,21.htm
I’ve heard that the South Africa office has been told they will lose the majority of the staff, only a very small number of people will remain.
I understand they are fighting this via some loophole in the local employment law relating to takeovers. More power to them
how's europe and asia? same story?
Yes heard all sales staff are to be reduced mostly due to the fact they will not be anything to sell.
I will congratulate them if they succede in making one of our DMSes easy to use in 2 years
Personally I think moving away from some element of local support will be a massive kick in the face for the company. It's what the customer base wants
The new direction seems to be a 'you need us more than we need you' mentality towards Dealers/OEM's
So I just got some information from my manager today, which is a KLT member, around the european area. Sadly their plan is as follows:
Within 2 years:
- Cut down number of DMS to 3 overall (reduce development costs - something about DMS with the right data structure)
- Move datacenter to Denmark (something about being a part of EU and something about refund of electricity cost due to green energy)
- Move ALL development to hubs in Poland and Ukraine, and all administration to Spain
- All 1st line support to be carried out in regional hubs and all 2nd line support in the development hubs
- Reduce Sales, Marketing and Consultant staff to almost none, as the new strategi and product sells it self, and will be easy to use...
Yes this doesn't make sense, what is Drive anywhere?
We are on Rev7 and works for us.
I don’t believe Drive is going anywhere anytime soon, there have been no comms internally to advise on this. Although that would not surprise me either as the comms has been horrendous since FP takeover
There was a mention of no new developments for rev8
Drive customer and confirmed today will stop support in 2023. After investigating thousands. Bring the old Kerridge.
I’m sure the cost savings in offshoring support will be passed on to the customer base.
It’s a complete disaster and the owners just follow their usual rules of buying companies and then reduce staff to minimal levels to return a profit on the investment made. Good luck to those still there, stress,busy,complaints will be your normal day now.
yes the issue is now the level support will drop, reducing support by 80% can only go one way. The good ones left we are already looking for opportunities.
Just wonder why sales staff left when nothing to sell!
Very peculiar move to get rid of so much knowledge and experience within the company. Knowledge can't be transferred to India in 6 months, the idea is flawed but it's ultimately a cost cutting exercise regardless of the corporate spin.
The real risk for customers is if the remaining experienced employees all leave in fear of being next. Only so much that can be done reading from a script
To the post below asking if Drive is being phased out:
I'm not high up in the company so don't take what I say as gospel, but I haven't heard they are planning on phasing out Drive.
That being said, the CEO made it clear from day one they see us as just a "platform" with everything else being a bolt on.
So it could well be they either can Drive or they massively change the current model.
Yes the Hungerford office is closing, only the data centre will remain. Various departments impacted by the layoffs.
The Bristol office will remain open (I don't know for how long), that office doesn't just do hardware, there are other departments within, some of which have been impacted with the layoffs.
I think Telford is closing, but I'm not 100% sure.
From what I gather, and again don't take this as gospel, the plan is to centralise pretty much everything. The UK will essentially have a bare bones amount of staff who are experts within their division. I can only assume once they're usefulness has been expended, they'll be layed off too.
The drive statement is untrue, that's not going anywhere
There have been a large number of redundancies mainly in the UK and the org has been completely changed with responsibilities being split across multiple countries
Alot of management gone across all countries which probably needed to happen to be honest
If it is true that DRIVE is being phased out and no longer supported, that is incredible news and surely going to annoy greatly the customers who migrated to it relatively recently.
As a person interested in the Automotive industry I thought Drive was meant to be the go forward product and it replaced the legacy systems including Autoline Rev8, is this not the case?
Can anyone post here confirming the DRIVE phase out and when support ends and what Keyloop are proposing to keep alive with their customers?
The DRIVE statement is so incredible I do have doubts about it given that Francisco Partners only recently spent $1.45billion buying the CDK International business. Whilst it does not appear to make sense, why would they spend all those $ if they planned to almost shut the business? Does anyone think this is a $1.45 billion plan to force a mass of dealers to change to a new system, perhaps another 3rd party has some hidden connection to FP.
Please correct me if wrong - Hungerford is I believe the HQ with many departmental services, Telford a smaller office, not sure what it provides and Bristol is more hardware related, if these are all being closed has Keyloop stopped deploying systems?
yes we can confirm 80% of the work force has gone. Drive will be phased out as won't be supported soon.
yes support to be farmed out, Hungerford/Bristol/Telford going, only the data centres remain.
Customer SLIs out of the window given 60% of support gone.