The company is upside down. They look at numbers oppose to quality of client support and ability to decrease the workload. Company really should rethink the process and start RIFs from top to bottom. Way too many Leads, Sup, Manager, director positioned in terms of the acquired workload chain.
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I agree. There are way too many middle men. This causes more confusion because individuals get the Senior, lead, supervisory positions because of charm not knowledge. Because they are buddies. The primary problem with the middleman in a corporate setting is that internal intermediaries—whether redundant middle managers or gatekeeping departments—often distort communication, slow down decision-making, and protect their own positioning rather than adding real value.
I am surprised their positions are not more dispensable because they bring no value.
my supervisor has a mandatory 100 calls a day. They dont care about the members, or quality! Is just numbers, metrics, bulk. Ask managers in Florida- Sunshine