A few weeks old but still interesting. Community Forum was closed to push people to use the AI tech support. Apparently most customers didn't know it even existed because they already vented amongst themselves on Reddit, Facebook and X (the artist formerly known as Twitter)
https://www.phonearena.com/news/verizon-betrayal-doesnt-hurt-as-it-should_id182084
How is this layoff related?
Customer sentiment is an indicator of company success.
Company success or lack thereof is an indicator of future layoffs.
Successful company has layoffs → customer satisfaction drops → customers leave → company success drops → company has to course correct and maybe stop layoffs to regain customers or face the decision to sell or close.