By end of year we will have multiple offices in india... what does this mean??? My guess a big amount of layoffs coming, if your job can be done remotely or would be better done in-country near vendor partners, then you are in the layoff zone. They... — read more 

When will it come to the leadership's attention and realization that Retail Assistant Managers are the biggest waste of cost in the company? What do they do to justify their pay? stock grants, etc?

Should there be a class action lawsuit against Verizon for not disclosing the WPP option to customers?

They set your quota to superhard then then add 20%. If you dare to have a good month your quota will be jacked up the next month so they can take it all back again. Chances are if you hit quota it's because you got lucky while your co-workers... — read more 

Verizon used to be a great company. We used the brag about our Customer Service being in the United States. Now almost every Customer Sercive, Technical Support, Financial Services, Porting, Activations, Credit, and Inside Sales barely speaks... — read more 

is it tru that it is for upgrades only!?!? if this is the case, what type of dr-gs are the higher ups on that makes such decisions? upgrades !?!?!? LOL

Not sure who all got adjustments but I feel like halfway through march is a late communication. Part of dependable compensation is realistic/attainable goals and regularity in pay. It is positive they are adjusting it and compensation is overall very... — read more 

Did I read that right they are changing the way we get paid again?

So stressed out this month. All my store is looking for jobs somewhere else. Directors are freaking out about Dupe devices and phones because they don’t want to be on calls, what is happening? Why is everyone afraid?

Don't want to be on a readout? Don't want to get hit for that family of 9 trying to do a sim change? Don't want to lose your spiff because the custy cant afford the taxes? then DON'T HELP THE CUSTOMER! put them on the phone and let them know they... — read more 

Anyone know if personal leave will reset a PIP? Asking for a friend ha.. Been with the company almost 9yrs and I'm sick and tired of the groundhog day grind. Chargebacks going back over 6 months while we were short staffed forced the reps working to... — read more 

Anyone know why there hasn’t been an announcement for 2024 Winner Circle winners yet?

Anyone know what happened to the Level Up program? They gave title promotions to management (Sr. Manager/ AD, AD/Director, Director/Sr.Director)not sure if there was any increase in compensation that came with it. I was under the impression it... — read more 

Loving it in 2025, this is year 23 for me as a sales rep out here in PNW. How’s everyone doing?!!!?

considering half the reps are not hitting 80% of sales revenue

Operations impacted. No exact details yet.

I'm sure just another waste of time.

Is it just my team or are all legacy TracFone employees getting lower performance ratings on their reviews this go round? It seems the plan is to riff lower performers soon. Is Verizon using this to get their way without causing a scene?

How is it that I've never been under 80% in a month, and this month I'm struggling to even hit 80%. It's nothing new and I've kept the behaviors that benefit my results, however even with calls and green light on, I'm still struggling. I usually hit... — read more 

Anyone else not impressed by this new 5 point raining scale? I find it stupid. The feedback we’re getting is not matching up with what our ratings are. Leadership is just finding another way to keep you where you are and promote those kissing the... — read more 

who protects Tina?

Quota is unattainable employees are extremely dissatisfied with the company . Something has to change . We don’t want to hear from our managers and district managers there’s nothing we can do about it continue to use personal shopper , engage calls... — read more 

anyone near hitting quota?

Though frontier merger still has some time, the leadership is preparing for another round of layoff later this year. This time they will be doing it using the stu*id 5 point rating as the tool to make decision.

looks like all the telcos going into high long term debt. can't pay to maintain the towers and keep up with the electric bill. Barrowing like crazy is going to stop. The customer base will not increase hardly. Also people don't buy phones execpt... — read more 

Absolute dumpster fire, toxic workplace, delusional

TMobile is paying their reps are getting a guaranteed average payout from last year because of the fire. Meanwhile, we are on beatdown calls for not slamming grandma with 5 CPEs, a VHI, 10 perks, VZHP, and MDVMP Leadership is out of touch. — read more 

Is it me or do the people in the C suite freak out at the front line when traffic slows drastically? Working in retail you can tell when traffic is lighter than usual - but to those in Basking Ridge, it's got to be the reps and stores fault. It's... — read more 

When will the 2024 winner circle winners be announced?

Anyone else think there’s going to be a business rep layoff? Our area is changing several things, i don’t know if it’s an area thing or they are preparing for what’s coming.

I was impacted but was not part of the VSP offer. Since then, I have applied for a few positions with VZ - those of which my skill set aligns with, however, have not even been given the opportunity to interview. Just the standard response, thanks... — read more 

I overheard Flood on a call yelling at my director saying “ it’s my fault that the NE stores were the most paid last year, I elected to take more quota in Feb and will continue to do that so that it’s a struggle to hit 100% and people work harder”... — read more 

Apparently multiple districts in UNY are in talks with CWA apparently some of the dm replacements for Neishas hires are not having the intended effect. Told this from a store rep and a cwa union rep this morning. Dont expect the heads to stop rolling... — read more 

After all these years, it finally happened. I know I shouldn’t be surprised. I know I shouldn’t wish for the old call center days. I know change is inevitable. I will miss my time at VZW and then VZ. I will miss the people.

Just watched our VBG Product & Marketing kickoff 2/4. Interesting that our leader Iris Meijer doesn't speak much, but delegates to her leaders to share the priorities and results. She doesn't even answer questions in the Q&A. What does she really... — read more 

What is your store's quota? it is indeed a short month and my store quota per rep is $6100

Writing has been on the perpetual wall for years. If you're not customer facing or are too many degrees away from separation from impacting customers, you have the lowest amount of job security. And now retail is getting "hit the numbers, or else!"... — read more 

Thanks for the motivation Atlantic North. This is what motivates us at a kickoff.

Don't change a customers Get More & Play more plan!! The plans include Apple Music and the Disney Bundle. Although the plans have a $5 adjustment fee it will cost the customer more money to re add both the perks on a premium unlimited plan! Managers... — read more 

It’s truly mind-boggling that Hans is still at the helm when the stock has been stuck in the mud for over three years—trading at less than half the price it was when he tragically inherited the role after running Ericsson into the ground (assuming... — read more