I know everyone had guaranteed at risk but did anyone do much better? Out of 7 reps in our store only 2 made a little more.

Best present: Something homemade. Best Commercial: Something Visible.

Down in the south here. Sick and tired from the micromanaging. Can’t take a day off with out 30 days notice. Treated like kids. Have to lay our day out minute by minute to our boss. He has more spreadsheets with numbers on them. Rather then help you... — read more 

Wanted to do a simple online task to account. Have to reset password twice just to access then can’t even perform function wanted to do- simple data boost. Try to call 3 numbers and none have a human answering after hours. Used to be the best now the... — read more 

We’re being asked to complete year end accomplishments, months before. Care Operations. Sounds like they’re trying to find people to axe by EOY or very early Q1.

On pace to make a huge commission check this month! Glad they changed back to individual commission. Definitely a game changer for us!

Coming from the top down Pulse Survey Participation this quarter is more important than the overall scores It's time to take advantage of this 'participation is voluntary' and NOT take it!

What's the scoop?

So we all know what's about to go down in a week or so... the big questions are about to be answered "how many and from where". What gets me thinking is in the latest VGS all hands meeting where VPs said 3 important things: When our customers... — read more 

It looks like it’s that time again. Is it better to not even take the pulse or to give all ones? I don’t believe that it is anonymous and I want to make sure I get on their bad side so I can finally be laid off. Which option would pi-s off our... — read more 

The Internal Website - What a non-stop phony vomit virtue signal garbage heap. It all covers the fact that they have to consistently cut costs to increase any potential profits. Unless they come up with some type of revolutionary technology, they... — read more 

International Day of the girl child. Join us for a special day of the Girl child event to celebrate the resiliency of girls across the world. In all seriousness can anyone tell me how this is supposed to enrich our VZ culture, or make us better... — read more 

Does anyone know where the u meeting going on tonight in RI is happening I changed my mind on attending, I’ve had enough!

Heard tomorrow an announcement is coming abt cs going back to the center. Can anyone confirm?

When is the usual retail hiring freeze take place before the holidays? We are down two reps and nobody is in a hurry to fill the spots. Not trying to work triple time over the holiday season.

Very intrigued to see if we had a loss or gain this quarter.

Looks like someone got triggered enough to get the posts about that person’s family getting the run around, twice. posting again to let them know we still remember. PS. You can get the posts removed but we still here baby.

So, CEO says he measures his mood daily and if he is a three or lower he shuts the door and doesn't interact with others that day. ARE YOU FREAKING KIDDING US? WTH? HOW CHIILDISH? HOW ABOUT WE ALL CONDUCT OUR PROFESSIONAL LIVES LIKE THAT. SMH. ... — read more 

Wishes will be granted to those who have been waiting! Internally confirmed. Budget in almost all departments are over spent for 2023 with 2024 being already set tight. Layoffs in many departments including b2b, customer care, sales, management... — read more 

Very interesting that the Verizon message board has been removed from The Layoff. Someone must be posting something that they do not like. Sorry that this is posted to the wireless board but the Verizon board has been removed. Hmmmmm

Start-up denies using tech to turn call centre accents 'white' VZ is talking about using this product: https://www.bbc.com/news/technology-62633188

For the reps still there I feel bad for you ! Many more jobs out there ! Many job offers out there and your still taking those abusive calls! Happy to look back on this place now and not wake up to take calls for here and customer abuse. Poor... — read more 

So ever since our lovely Partner Success Organization has launched the amount of customers mad about speaking with outsourced reps have gone up. For reference I work for the team that store reps call to avoid customer care and the one that customer... — read more 

For those who were RIFed this year, what were the terms of the severance package? How did they determine the payout?

Went to a training meeting this last week and we were told that Verizon is going to be implementing a technology that will get rid of the accent for these outsource reps and make them sound American.

https://www.bankrate.com/personal-finance/hybrid-remote-and-4-day-workweek-survey/

Seems everyone is elevated but the managers. They would rather micromanage the sale than do the proper elevate behaviors and check people in at the door like they should. Hey verizon maybe get your managers to trust the reps to do their jobs. Then if... — read more 

Has anyone been taking a look over over on the T-Mobile page? Looks like they're getting hit hard over there. Not good regards to the industry, especially since they have a corporate office not far from us.

Marketing mistake. People compare the cost of their Verizon bill to the cost of the competition. We are not the cheapest and bottom line we are now pushing our customers to add $10 perks and further increase the cost of their monthly bill. Oh... — read more 

We were told that July and August our kicker would be prorated per the training if we take vacation. It's not. Anyone else think it was prorated?

Did anyone get their 2nd transition payment? I heard some got it after sending back their equipment. But, my equipment has been delivered and I have not received mine

Anyone else getting an error in the workhistory site saying you are not “authorized” it was working for me up until I was removed from system officially

I miss my old Call Center. I miss the people. I miss the food. I remember how proud I was when I was offered HBA in 2018. Now look at how things are. I called in for service on my Mom's account because I wanted to see how the third party centers... — read more 

Not such a good sign, considering what’s about to go down next Friday. Call volumes are actually higher and not decreasing

Keep slamming phone adds just like esim and you’ll buy your ticket to being written up. Gotta love the great ideas from our great leaders to add lines instead of upgrading customers phones…it’s all about the mighty phone add.

Will I make it to next week or will they be riding me and look at every minor little thing, look for a way to terminate me for “poor performance” and save themselves some cash. I just hope they lay off and let it be smooth these last two weeks

Anyone else hearing about earlier dates for this month

If UPS can do it with gas costs and all other costs incorporated, I believe it's time for verizon to do the same for their reps. Otherwise UPS is looking pretty good.

For those of you thinking of moving to HCLTech, don't do it. I've been with the company for a long time. I work in IT Engineering. I maintained a good relationship with many who were forced into Infosys. The environment is a passive aggressive... — read more