any rumored changes in smb or are we all just sitting in this terrible job for nothing?

When did we become the one-stop-shop tech support? My day is filled with a-hats that start out by telling my how "technologically illiterate they are, HAHA" It has never been this bad for the 3 years I have worked here. At least 70% of our traffic... — read more 

Ok so basically everyone knows that half the customers coming in are looking for technical support. The new hires virtually get ZERO technical support training. So the seasoned tenured reps get interrupted all day long with tech questions from new... — read more 

Does anyone else’s store operate without managers? We literally go one to two days out the week where there are only key holders running the store because managers are always on vacation. I’m just wondering if this is the new normal? — read more 

I think everyone on these forums are asking the wrong questions. It’s time for us to hold our leaders accountable. If you are being mistreated or being treated unfairly then it’s time to make them pay. It’s sad to read multiple posts on these... — read more 

I guess if they don’t want employees to talk bad about Verizon, they shouldn’t treats it’s employees like a number, in this case a number2..

I’ve only started working here recently and I can't complain for now, but I had much higher expectations. Many people tell me that in the past their job looked much different and that everything was incomparably better. Unfortunately, many also... — read more 

360 is so bad that our reps tell company customers that our system no longer supports company accounts . My coworker had an smb client today wanting like 6 upgrades, plan migration, 4 new lines and trade ins. He was like “sorry our system no longer... — read more 

I don't miss leaving Verizon, but I do miss my co-workers. I worked with some great people who put up with a lot of cr-p. For 25 years, I was a loyal employee and put up with an increasing amount of cr-p as the years went on. Then I took the "buy... — read more 

I was amused by someone's post about a newbie who had just arrived and started immediately complaining about the atmosphere here. I don’t know if that particular person quit afterwards, but I know one young person who quit after two months and... — read more 

Or is it just people in the store where I work? They try to cover it up, but you can totally feel that they are in a bad mood. Working conditions are very poor and the biggest cause and contributing factor for depression. I have never worked in a... — read more 

Normally I understand we don't close on the 4th but it a Sunday? It's the first day people can really go out and be with family.... Oh what was I thinking Verizon doing something nice.... That will never happen

I should have never taken this job! Management does nothing but lie to your face and they think you are not intelligent enough to see through the entire BS. People don’t get promoted based on merit, but rather on their connections - its freaking... — read more 

I do not work for a Union. I know that retail people seem very unhappy with their jobs right now. If you are against a union that what do you have going for you currently?

I gave notice because there really is no point in working here anymore and losing my nerves, almost for nothing. I have a feeling that time is running slower. How will I endure it for a few more days here I do not know. After you gave notice did you... — read more 

Good luck everyone on the longer stores hours and no or less staff then the previous month. What do you think the next, “we heard your voice” email will be about? Clearly they always act like it something revolutionary and they are bending over... — read more 

Customer : “gives a number “ Me : is that a Verizon phone number ? Customer : oh you want my cell phone number? Me 😐

It’s unprofessional, but I believe there are a lot of people who want to leave all of this without giving any notice. I even saw on one of the threads below that someone is advising a person to leave without giving a notice. I would never do that, in... — read more 

Verizon needs to completely rework how they view and train middle management. In the stores I’ve been involved in there is a complete misunderstanding by our highly overpaid store leaders as to how to lead and how to be a productive member of a team... — read more 

Recently I heard some info about Verizon being in talks with a national retail chain. Apparently they are looking into putting in store pick up type kiosks in the stores. It also has something to do with the take over of Tracphone. The kiosk/counter... — read more 

Man crazy I went to my local Verizon and it was closed... On a Tuesday? Wtf

Man Monday morning 8am hit and bo-m here come the corporate shills.

The new normal at Verizon is keeping the staff low and proving that things can be done with less head count. It comes with a price but in the long term it’s what Verizon wants. I was never for a union but now I want to get involved with one simply... — read more 

If you are so unhappy, here is a novel idea. Instead of spending your time posting on this site, fill out an application and go work somewhere else. You can make more money elsewhere. Do it. They will hire you on the spot. Don't even give Verizon... — read more 

I'm getting tired of people trying to convince others that what's best for them is also best for everybody else. Quit, don't quit, unionize, don't unionize...and it goes on and on. If you want to quit, then do it. If you don't want to unionize, then... — read more 

Our greatest need is more people. We are losing reps faster than we can hire. Can we please stop this part time nonsense.

Can you believe it, my store is opening on Mondays. Who is running this business?

If we all go union then they can start selling those stores off so we can get severance and unemployment.

Not a union employee here. I've been in a few different unions, though. I'm ready. I'm done with this $h!t. I'm pretty sure a few others in my store are, too. I want to unionize because of the actions from the top. Not because of my immediate... — read more 

So we’re getting overworked and people are dropping like flies and Verizon does a company wide initiative to open EVERY store on Sunday…. Lol bye Verizon

Quit and find another job. Lots of job openings out there and the Fox news myth about unemployment is crumbling. It's an employee job market take advantage.

Just want to thank Verizon for declaring dividends and any stock owned by end of business on 07/07/2021 receives a payment of .6275 per share. The EX date is 07/08/2021 that just tells the well informed you do not receive the dividend if you buy... — read more 

Those at the top never admit their mistakes and take no responsibility for their actions. That is why it is more important for them to maintain the apparent illusion that everything is under control and satisfy their ego, instead of leading tangible... — read more 

What’s funny is we have been told additional help is coming within a month or so. So yeah by the time the newbies arrive a few reps will be leaving so its back to square one. It will be even worse because replacing a seasoned rep with a newbie is a... — read more 

Verizon please do us all another brilliant favor and let the customers call back into the retail stores. Everything is back to normal and we have plenty of staff to field all the calls. * You know it’s coming right ? They don’t care about us. — read more 

Got let go after 16+ years here in Southern California back in February. Took my severance and I was in fear because Verizon was all that I knew. Got hired by Att’s IHX position and I couldn’t be happier months in. Company car 4 weeks vacation 8-5... — read more 

Good news everyone. There will now be only 1-2 reps on the floor at a majority of stores now. At any given time you could walk into a Verizon and more than likely one person will be there to help you. GL

How do people learn their jobs? There is barely any training, zero mentoring, and getting somebody to talk to you, including your own manager, takes an Act of Congress. What kind of leadership doesn't even try to make sure the new people know what... — read more 

Sure there are stores where certain questions ranked lower then the company average but overall the survey scores were good. Why ? If everything is soooooo miserable working in the stores these days why weren’t the scores a lot lower to reflect that... — read more