Since the plan is to turn over more and more stores to indirect, is it safe to become an indirect account manager? I know that channel has been downsized in the past but it seems like a safe bet under the circumstances.

I actually really enjoyed my job for a long time. I enjoy the people I work with and what I do, however this last year has been garbage. Seems like there’s extremely low morale, the company acts blind to employee concerns, and promotions are at a... — read more 

See I understand part time is their goal but at least in my area we are so understaffed that stores have to close Sunday and a day during the week because they only have enough reps for one shift. Personally I think Verizon over played it’s hand and... — read more 

Our jobs were safe..... Now what happens in retail

Start paying for upgrades or we don’t let anyone in!! Wont even tell them to do it digital

Any solid information on what the deal will be for those in R2B? Heard they’re all either being transitioned to telesales for SMB or that there will be cuts, but haven’t any confirmation either way?

Please no rude comments just trying to navigate through this pandemic.

I am considering stepping down from management to SS in a retail store. Is their anyone who has done this and what does the base pay look like? Please no rude comments as I am trying to make the best decision for my family to be able to spend time... — read more 

The act of incompetently managing a company to benefit few in leadership positions. Typically the instigators of such schemes add little value as they are not innovative by nature and only serve as a mouth piece to appease shareholders and media... — read more 

Does anyone know of anyone who had taken the VSP (voluntary layoff offered in 2018-2019) being hired by Verizon again?

I'm sure Verizon Wireless leadership looks at this page, so hopefully my rant gets their attention. In the Messaging Customer Service/Tier 2 Tech department, we were told the new messaging platform would help us be more productive and efficient in... — read more 

I heard of plans from a visit that they are going to train reps to deliver phones to customers, like same day delivery reps? From the store locally in the works?

What does a Gallup survey consist of. Anyone know????Apparently our interim district manager got “concerning scores” and it stirred up some talk for the fact that he is confused at to why. Guy acts perfect puts together unexpected and unnecessary... — read more 

Verizon wants to keep everyone. No, stores aren’t closing.

Confirmed Nov and Dec quota relief being given as Christmas "Bonus" Funny how they take our commission by inflating quota crazy high just to give it back to us as a "Bonus". (Smoke and mirrors)

Coming soon nationwide! Virus is ramping up... Winter is coming.....

Does anyone know if it is true that if you work through the end of the year, but have given your 2 weeks and are not employed by VZ in March do you still get your bonus?

Out of the WHOLE zone , not one store hit quota. $200 Commission checks for everybody for Xmas. Thanks!

Why? What’s the point? They’re not helpful, they know very little, and they’re not held accountable? My supervisor is in our Slack group for maybe 1-2 hours a day, and refers us always to LiveEngage? I guess management is a joke company-wide, I... — read more 

This is just to get an idea of how employees are feeling around the nation about working in store. Do you feel safe? Do you think touchless is keeping you safe? Many stores reporting that management cares about the touchless numbers but not the... — read more 

Anyone else’s DM/GM avoiding Covid closures because they are scared that they will be losing stores with the realignment 2021? Guilt trip when filling out RTO is unreal.

So, Got a little sick. Then filled out the rto after telling my boss the day before. So they sent me home and told me that the covid team was out till Monday and that I would be counted absent till then. So we count it against you that we... — read more 

Anyone else notice nothing by CWA shill lately? They are out here telling bold faced lies. Trying to convince people to go union.... Ain't happening we can do math... You aren't any better for us than Hans. F— CWA

It’s gonna happen sooner or later!! CWA should a perfect answer!!

Simply Put Agreed Or Not?? And that too without giving a damn what’s going on and what not?? And also just pretending to be there??

My store is in an area where crime is common. We have had a security guard for some time now. Today no more guard (a week after the Best Buy nextdoor was robbed at gunpoint) they remove the guard. So what is the guidance we get. We need a rep at the... — read more 

Word on the street is that November telesales quota was 100 total phones (upgrades included) and 8k sales dollars. If this is true what a nice layup the company gave all those reps. I imagine it must be pretty easy to sell 10-15 phones a day in... — read more 

Im care working from home and have to work on christmas this year. i still have sick time i figure i should just use it on that day.

Question for reps that are WFH and don't have ethernet capabilities and are using a router provided by Verizon. For those of you that still have a router, is Verizon allowing you to keep the router or what other options were given to you?

Wow my store phone quota is 650 phones We have been super slow, is this the same case in other stores ? Last month we barely manage to do 120 phones . What’s going on ?

Not one store in our district came close to hitting Nov quota. Then they raise dec by 40%!?!?!?!. Not one person is motivated by this unrealistic quota during covid, when devices are now shipping in Jan. What's the point of trying when there is no... — read more 

Holy c-ap has anyone seen December quotas...wowwweeee. Up 75% MOM.

They expect every retail store to run on 5 reps.... Looks like we won't be hiring for awhile

Does anyone remember when Verizon was automatically adding the cloud feature to most peoples accounts if they did any type of upgrade or add a line? (2 or 3 years ago) I remember I had to make sure I removed it each time, so the customer didn’t get... — read more 

Just kidding. My store is dead as always.

Just got a call from my DM that my store and 1 other in my district will be closed and not to come in because they don't have enough staff to open the store. Too many people "sick". I have not been happy with Verizon as of late but I would never try... — read more 

So now every day I’m getting complaints that when a customer calls care they are talking with people in the Philippines. Did Verizon get rid of most of our customer care?

This is terrible. They gave about a 20% bump in hourly, but I'm getting an 80% decrease in commission. And we're supposed to be happy about it and not complain. I was one of the top performers in my territory. With my performance last month I would... — read more 

I was thinking about applying for a role in B2B and was told that it is not the best channel to be in right now. Anyone have any experience to share? I was under the impression I could make better money?