I was on a call and the topic of a CLNR scam was being discussed. There was not a lot of information other then some employees have been changing device sku's to obtain higher valued phones. Apparently going forward when a CLNR is processed and the... — read more 

I’m curious to know what everyone else’s opinion is on their district manager?

What concrete layoff info have you heard?

It's almost that time of year again! Have heard lots of rumors call centers closing, stores etc... Any truth to the rumors? Which centers are closing?

Huh, I wonder whose pocket that will come out of. We need a union.

An idea of "Smart Cities" works when an economy is booming. The problem is that the economy isn't booming, contrary to popular belief. Take a look at the real estate market. When you see interest rates are lowered, but you also have a major decline... — read more 

This is the same story I have watched as an employee for 15 years at GTE and Verizon from the inside and 5 years from the outside. From the landline side, they pushed good people out because of philosophical differences and compensation and kept the... — read more 

Call it what it is. The ever-increasing targets and lower payouts. My boss tells me the other day, “We have to work on being more positive about things we can’t change. Sure, but will positivity pays my rent, my car insurance, and phone bill? Will... — read more 

Anyone have the latest on title changes taking place 8/11?

a rep being fired because he shoplifted a Target Store. He was supposedly #1 in the country making 120k a year. Another one is a manager got terminated because he was editing his time punches. Apparently would consistently come in 1/2-1 hour late... — read more 

So if one is amongst, lets say top three reps in the store, all metrics looking good etc, then ur praised for all the efforts one did to get there (lil to no money made) On the other hand, one could be at the very bottom of the ranker( getting a... — read more 

Good luck filling the “as it is unreachable” buckets with these payouts being dropped to $60 & $180 respectively...

Our stores are dreadfully slow. People need to make money. Bad enough I have been a top rep and my commission is down 30% from last year.

It was announced in a town hall meeting that my call center is getting digital posters and other tech for team connect sessions and someone asked how much this costs. The answer was 400k!! Not sure if that’s per center or the cost for all the... — read more 

Since the involuntary/voluntary layoffs began over 3 years ago, certain things have changed on the wireless side that made itself apparent, and that the end for some is coming fast and hard. Sale: Diminished storefronts, decrease in commission... — read more 

I am tired of seeing lazy GM’s that are always in their offices and playing on their phones while their SM’s have to work stressful hours and also are stressed out. At times I feel so sorry for my SM and he has to work bells all the time when his... — read more 

What is the deal with the wireless call centers? Are more closing? If so which one and when?

Whoever is in this thread or on this website defending verizon are definitely high ups trying to defend the sh–ty calls and experience that us who are in the sales field with in verizon have too deal with on the Daily this whole 2.0 was built to... — read more 

An all important FYI for those who don't know... customer service is being outsourced. 2.0 equals fewer american jobs. Were not hiring and call centers are turning into deserted islands. Who knows if the remaining reps in centers will even get the... — read more 

I'm reading this board and feeling so grateful I don't work there anymore. Trust me it's better out there. Verizon takes advantage, they're immoral, they don't care about employees and they feel they owe you nothing. So why not feel like you owe them... — read more 

I worked as a– for 3 years and was so stressed everyday from management I literally couldn’t eat or sleep. I made the choice to leave Verizon for another sales position. I’m making about $30k less a year but I’ve never been happier. I’m begging all... — read more 

Over pressured Gms and SMs afraid of being ripped by the district manager on one of their 5 calls a day are pressuring solutions specialists, to NOT flag fruad customers, We are told that every Unlimited Go plan MUST come with a hum X. This is very... — read more 

I love how they are pushing call center reps for app engagement and say “think of how much money the company can save if people aren’t calling in..” and how would that save money...oh because then u wouldn’t have to have as many reps taking calls?... — read more 

Anyone hear about a uniform 10-7 M to Sat and either closed on Sundays or 12 to 6 on Sundays?

Any upcoming changes to Verizon Indirect?

How much did everyone lose in the "adjustment?" A union would have never let that happen. Time to organize is right.

Why aren’t we organizing strikes? Why aren’t we holding Verizon accountable for their worker’s rights abuses? Regardless of whether or not you’re pro- or anti-union, a strike is an effective means to express our discontent. It garners media... — read more 

Seems like everyone at my store is struggling hitting numbers and at the same time many reps are getting put on strick action plans.

There has been a lot of talks in the Western Mass stores about Unions again. Ridiculous quotes and sales metrics, low head counts, and micro management.

Anyone hearing anything about the future of the Columbia call center? Rumors the building sold earlier this year.

Has anyone heard all order processors are all going to be placed in one center like Utah or Maryland.

Verizon just doesn't seem to get it. No one wants the HUM ever! Keep treating your customers like dirt and even the dumb ones will stop coming in... — read more 

Just heard a store in Tennessee has filed for the union. Anyone heard anything?

Has anyone heard anything about the alpharetta call center closing? I heard a rrumors bout it closing. Everyone that used to work in the basement has moved to building 1 and I have not seen any new hire classes. I also heard from the grape vine that... — read more 

I thought Verizon have imploded years ago. Just tmobile and at&t in competition now. Management ruined the company.

Our center hasn’t had a new hire in almost a year and the second floor is 2/3 empty. The 3rd floor is 3/4 full. Do you all think Wilmington is closing? Lease is through 2024 but it feels strange like they are keeping something a secret?

Hans destroyed Ericsson and now he’s here to do the same . Verizon 2.0 is an abject failure and it’s deliberately trying to make sales reps quit to get that head count down without Separation packages .. don’t be fooled stay the course my friends ... — read more 

So based on the Pulse survey “scores of 70% or higher are considered an organizational strength”. When does that translate to every other aspect of the business? Lol, or did it just fit your bogus narrative? 2.0 smh

Despite what some managers think, they can not write you up if you are meeting your PA goals. I have been with the company for a very longtime and have seen some managers invent their "own" goals that are either not on the PA or try to write reps up... — read more