This account is a total it-shay ow-shay. Management (especially upper mgmt) is staggeringly incompetent and would rather play at power dynamics and cry wolf when things don't go their way even after slave driving the ever shrinking number of experienced technical staff... as if we know what "their way" is to begin with. Then you have the customer also not knowing what they want or what they're doing while experience and talent walk out the door.
The OK AG has launched an investigation into OHCA due to severe fraud occurring for multiple years at this point that abuses the Open Enrollment process. Given what I've seen with Gainwell, I'm not surprised that this has happened. It probably goes even deeper than the AG's initial probe.
Gainwell just might have to pay the piper and lose another contract. If anyone else has additional insight, I'm very curious to know how dire things are.