I understand that AI can help automate some processes, but it is NOT the answer! So many people hate talking to automated call centers and crave human-connection and understanding. AI cannot do ALL of the jobs Centene is erasing! It's been proven that AI makes horrific and literally fatal-mistakes. Who is liable when AI starts causing member-deaths? People, we've seen the current headlines of AI directing people to un-alive themselves, we've seen the movies--we know how this ends! :'(
8 replies (most recent on top)
@an exactly this. In fact Centene is very behind in AI. As someone that has worked at other HPs and other insurance companies.. Centene is just now learning the ins and outs of it all
@bg heard, but posts get taken down for the other word.
@OP I agree, but can we PLEASE stop using the term UNALIVE? It is stupid and unnecessary and downplays an actual death of a person.
Any news about NJ
@OP Really not sure why everyone goes the AI route. Do any of you pay attention to what is happening in this industry and what is coming next year? AI is a factor but not the factor you all think it is. Less customers, less people needed, does not take an MBA to figure it out.
It’s not just AI, a lot of outsourcing is occurring too.
Don’t forget who will audit copilot? Copilot tends to say sorry please try again later 🤭
@OP WELL SAID! It's all about the almighty $$$$ and corporate GREED!