Did the hours for phone assistance get cut recently?
5 replies (most recent on top)
The automated phone lines are garbage.
TIAA is tone deaf to their customers’ priorities and needs.
This is a failure of leadership.
@a9 call center staffing is going down. With website up nearly 24/7 and automated phone lines available 24/7 and chat available, staffing has been reduced as more emphasis on self service. Foreign labor in the Philipines, & India are now being used more to cut cost.
You seem a litle tense. I know the current hours. My question is whether the number of hours the phones are covered have been reduced lately. I believe reps used to be available for a couple of additional hours at the end of the day. The subtext: Were employees paid to work for x number of hours in the past, and were hours cut to reduce costs?
This site has nothing to do with layoffs anymore
@OP Really ? wow. you had to waste a post just for this ? did you look on the website first ? this board is about working conditions and layoffs. With that in mind, I did a favor for you.
Retirement Plan and Individual Retirement Account (IRA)
800 842-2252
MONDAY - FRIDAY, 8 AM - 10 PM (ET)
Wealth Management Services
866 842-3519
MONDAY - FRIDAY, 8 AM - 10 PM (ET)
Brokerage Services
800 927-3059
MONDAY - FRIDAY, 8 AM - 7 PM (ET)