Dan make sure you include the team behind the updates in the next round of rifs
8 replies (most recent on top)
@OP Wait for Cortex which is all AI.Leaders wants to show off to higher up to prove that they are AI first to save their jobs instead of making sure what reps really want.
ACSS is horrible. I’ve had to pull a PDF and look at next bill estimates.
Blame the business for thinking they know better.
Blame GTS for delivering a sub par product.
@a5 the worst part? No apologies, no empathy, they doubled down instead and basically said deal with it. The bill tab is the most used tab of ACSS on EVERY customer interaction. It’s just gross how tone deaf leadership is.
ACSS Su-ks, Vision Su-ked More, Omni Is Terrible.
That Is All.
They’re making the system worse by the day
Stupendous thread. Also Maybe don’t have a bunch of accountants auditing and assessing risk at the company. Maybe outsource completely
Yes 💯, I love how a group of SM, AD, and SDs think they know more than Frontline agents when it comes to systems. These leaders are the same ones that when the change happened forgot that PACT supports business accounts and needs the information in the billing tab. After a couple hour battle they gave it back. When asking about consumer accounts these same people made 200 excuses as to why they can't. Instead of saving time by clicking bill tab, now we have to prompt AI to share the same information???? This is crazy, who's job are they trying to save by forcing people to use AI that most agents with a brain don't need. For reference I'm not an agent, but this impact was so large I heard about it from every direction. Feel bad for customers and Frontline agents.