Not sure if I can agree with this but you are pretty much on target here - we forgot about the 'customer', at that point we stop being who we are:
Adobe, Autodesk and Apple have steamrolled over us when it comes to our old core products
Now, chasing financial results and doing accounting black magic can help you only so much... #outsourcing does not help and it has damaged so many things on the quality side it's not even funny... Stay stong if you can otherwise get your CV ready and network. Pray if you are religious... F--- this...