#outsourcing

Anyone else leave the bank and being subject to non-stop spam from [now-outsourced] talent acquisition regarding the exact same U.S. Bank positions? Four outreach efforts, four different outsourced recruiters, one job posting. I suppose it is difficult to fill positions when nobody wants to join the dumpster. Earth to Gunjan, have some dignity in how you run your bank.

When did Allstate start using a company called Pilot by Robert E Uhler License 4028069 to handle personal auto policy liability claims? I didn’t know we contracted out our LdU claims.

Seems to me the HQ is being phased out, and jobs being shipped overseas for cheaper labor. Is there still a plan to move HQ somewhere else? I don't see the point... there's literally not many left at HQ.

its a sh---y place to work, its a sweat shop where employees are treated badly. H1b workers/contractors be careful before joining, you will be under constant threat, fear and micro-management. Be very careul from the indian managers they are the worst, and extremely incompetent, constant org politics goes on here and constantly different teams are fighting with each oher, also constant outsourcing to India is another part of the story, be very careful beore joining unless the work cuture improves.

I’m coming from a different industry and recently received an offer from Chevron for a design engineering position. I’m hesitant to accept the offer, even though the compensation is slightly better than my current company.
My biggest concern is Chevron’s use of engineering outsourcing, particularly to India. I’m worried that, over time, my position could be outsourced or eliminated and the work could be transferred to India.Should I accept the offer despite this concern, or would it be better to reject it because of the potential long-term risk to job security? What factors should I consider when evaluating the stability and future prospects of this position?

Looks like SSNC health is hiring cost center representatives at Mumbai India for the first time they are traitors to their own country. They just sent out a welcome new associates communication and I looked them up and they are in India. It’s bad enough that they are using AI now now they do not hire Americans anymore.

companies previously 1/10 of QCOM now 2x or 10x QCOM marketcap.

Congrats CEO , management , etc

Outsourcing will always slowly ki-l companies long term.

I’ve had a lot of time to think about Centene over the weekend. I’ve talked about most of this in pieces before, but when you put it all together, the picture doesn’t look good.

Well-run companies are building their own technology, automation and AI skills because those things will run the business in the future. UnitedHealthcare said on its July 16 earnings call that AI is already used across its administrative work and in nearly every provider and member interaction. It is even automating complex claims that once required people to review them. UnitedHealth is investing about $1.5 billion in AI and wants 80% of prior authorizations processed in real time by the end of 2027. Like them or not, they built much of that capability through Optum and they own it.

Centene is going the other way. It is pushing out thousands of people who understand its systems, data, business rules, and history. Then it is reportedly paying Cognizant between $500 million and $1 billion to use TriZetto for claims, billing, and customer service. At the same time, cut-rate SOW tech jobs are showing up for work that looks a lot like what former Centene employees were doing. The jobs didn’t disappear. They were moved somewhere cheaper, with less ownership and less accountability.

Centene’s Q2 filing says it expects to spend $355–$405 million on severance and contract exits, plus another $85–$115 million on outside companies helping with “enterprise optimization.” That doesn’t include the full reported Cognizant deal. This isn’t cutting costs as much as moving them from employees to vendors.

Here’s the scary part. Centene already has the highest ACA prior-authorization denial rate among major insurers at 25%. In Medicare Advantage, 93% of its appealed denials were overturned. Those numbers suggest the decisions already need work. Now Centene wants to automate more of them through a system run by someone else.

What happens when that system is wrong thousands of times? Who checks the rules? Who stops it? Who can reverse the decisions? Who inside Centene will know enough to push back when Cognizant says everything is working as designed?

UnitedHealthcare has publicly said doctors will still be involved when care is denied and that its call centers will never be fully automated. What has Centene promised? Who will make sure it happens after so many of the people who understand the work are gone?

A Cognizant TriZetto business also had a data breach affecting roughly 3.4 million people. It was not necessarily the same TriZetto platform Centene may use, but it is still a fair reason to ask hard questions about security and giving one vendor this much control.

The board and leadership changes add another piece. Lauren Tyler, who has experience in audit, investor relations, HR and private equity, joined the board in June. Paul Diaz, a healthcare private-equity leader and former CEO of Kindred and Myriad, joined in July. That same day, former WellCare CEO and Centene executive Ken Burdick left the board. Now Drew Asher is leaving the CFO job. Maybe none of this is connected. But add the buyouts, layoffs, new leadership structure, board changes, Cognizant deal, and replacement SOW jobs, and it sure looks connected.

Reporters and analysts have plenty to cover with earnings, membership and medical costs. But somebody should also be asking what the full Cognizant deal includes, how many Centene jobs are being replaced by vendor jobs, who will own the rules and data, what all of this will really cost, and how Centene gets out if TriZetto doesn’t work.

There are still missing pieces. If you’re seeing public SOW postings, job titles, rates, vendor names, work moving offshore or teams being replaced, share what you know. No names or confidential information. Just help fill in the picture.

• This isn’t simplification. Centene may be handing over its ability to run itself, one SOW at a time.*

If Verizon actually rebadges this group, that would be a wild decision 😂

How are you going to hand the keys to your network over to a vendor and expect that to end well?

Dan or any Verizon executives lurking in here might want to take a few notes from what happened to Sprint when Ericsson was running their network. We all saw how that story played out. 😂

But hey… I’m sure outsourcing the people who actually know and maintain the network will really help with that whole “delighting the customer” thing. 🤡📶

How many jobs have we shipped over to Accenture in India & are more slated to be shipped offshore ?

It’s all about the money. It’s not about skilled labor. You get what you don’t pay for. TIAA-CREF’s recent experience says it all from The Layoff TIAA Board:

I was just about to come to this site and make a post about my first experience with Accenture. Our TIAA FTE team is partnering with two teams that are completely made up of Accenture resources, and holy smokes, these people are completely incompetent and useless! We’ve met with two Accenture teams that are supposed to be working together on our project, and neither are aware of what each team is doing, completely unaware of how to tech solution, and any time you ask a question, it becomes a “takeaway” that they NEVER respond to.
Ten calls so far since the beginning of the PI, and we’ve literally done nothing but listen to the Accenture teams argue with each other about who is supposed to own things on their teams.
All those KT meeting with Accenture and they learned nothing.
RKT is going to sink because of these people.

18d ago by Sastry will be the fall guy for T-Duck
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Source below…
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This is Jim McNerney.

To me, he is symbolic of a much broader change that occurred in the American economy starting after 1980.

Companies that had historically been run by engineers, operators, and people who spent their careers working their way up through the organization increasingly began to be run by MBA and finance-oriented executives brought in from the outside.

Boeing is one of the best examples.

Boeing was once considered one of the great American companies. One reporter described it as almost less of a conventional business than an association of engineers devoted to building extraordinary flying machines.

In a sense, almost like a co-op of engineers.

Then, in 2005, Boeing hired Jim McNerney as CEO.

Under McNerney, Boeing increasingly emphasized cost reduction and financial performance.

Engineering labor costs were cut. Significant portions of engineering and manufacturing work were outsourced. The intention was to save money, but critics have argued that outsourcing ultimately created additional costs through coordination problems, repairs, redesigns, and rework.

At the same time, Boeing increasingly returned billions of dollars to shareholders through stock buybacks.

When a company generates large amounts of cash, it has choices.

It can:

• invest in research and development
• invest in new products and manufacturing capacity
• pay employees more
• build financial reserves
• acquire other businesses
• return money to shareholders through dividends or stock buybacks

The criticism of Boeing is that it increasingly chose the last option.

And that matters.

Every dollar devoted to financial engineering is a dollar that cannot simultaneously be invested in engineering, employees, manufacturing capability, or R&D.

Meanwhile, employees were raising concerns about the quality of Boeing’s products and engineering processes.

Some engineers and employees who raised concerns said they faced retaliation, harassment, or termination. Some subsequently filed whistleblower complaints with the FAA.

Years later, the Boeing whistleblower story became even darker and more controversial when two prominent whistleblowers died, fueling intense public discussion around the company and its safety culture.

Then the airplanes started crashing.

In 2018 and 2019, two Boeing 737 MAX aircraft crashed, ki-ling hundreds of people.

What is particularly striking is what happened financially.

After the first crash, Boeing’s stock would still reach an all-time high before the second crash.

Think about that.

A company could be experiencing an emerging engineering and safety catastrophe while the financial markets were simultaneously signaling extraordinary success.

Around the same period, economist Daron Acemoglu and his co-authors studied what happens when companies hire managers with business-oriented backgrounds.

One of their important findings was that worker pay tends to decline after these managers take control.

And critically, those wage reductions were not necessarily accompanied by corresponding improvements in productivity, output, investment, or efficiency.

In other words, the company was not always becoming fundamentally better.

It was becoming better at transferring value.

Less to workers.

More to executives and shareholders.

Research like this suggests that changes in corporate management philosophy may explain a meaningful portion of the rise in American income inequality.

There are several possible policy responses.

Stronger antitrust enforcement.

Greater union power.

More competition.

But another idea deserves more discussion: stakeholder capitalism.

One proposal already introduced in Congress is the Accountable Capitalism Act.

Among other reforms, it would require very large corporations to give employees representation on their boards, with workers electing 40% of directors.

The principle is simple.

If employees help create the long-term value of a company, they should have some representation in determining how that company is governed.

That changes the incentives.

Instead of corporate leadership being overwhelmingly focused on quarterly earnings, stock prices, executive compensation, and financial extraction, employees would have a formal voice representing engineering capability, institutional knowledge, product quality, long-term investment, and the durability of the company itself.

Boeing is therefore about more than Boeing.

It represents a much larger question about American capitalism:

What happens when companies stop being run primarily by people obsessed with making the product better and start being run primarily by people obsessed with making the financial metrics better?

https://vm.tiktok.com/ZN88tkwsX/

Title: Blunt American-Slang Version

Honestly, pretty much all the tech jobs at WF are headed to India. Management doesn’t seem to give a damn about the quality of the deliverables, technical correctness, professionalism, or even communication. At the end of the day, all they care about is cheap labor.

I’m being straight with you—run as far away from WF as you can. In the long run, I wouldn’t be surprised if most of the tech jobs get outsourced to India. The labor is dramatically cheaper—people there can make 4–6x less than what we’re paid here—so you can see where this is headed.

The majority of Centene jobs are going to be outsourced to India for pennies on the dollar. Think about it.....Why would they keep us and spend large US Salaries/Benefits costs, when they can take our work to India, utilize AI, and viola 1hr worth of work done for 5 or 10 cents on the dollar. This is a business and no one cares about your financial/family situations. Sad, but true. It's the harsh reality. It might now happen tomorrow, but most likely in the next 1 to 10 years I'm sure of it.

If I were writing the Centene story, I’d assume the operating model is changing and spend my time figuring out what they’re replacing it with.

Look at everything together: ACA pressure, Medicaid changes, state-plan exits and losses, Stars, leadership churn, VSPs, ISPs, whole functions disappearing, bigger roles for the people who remain, and a lot of money going to outside partners. That’s not just a headcount story. They’re deciding what they still want to own, what gets centralized, what gets automated, and what gets handed off to somebody else.

The questions for Centene:

For every dollar Centene expects to remove from employee expense through Enterprise Optimization, how much new spending is being committed to consultants, technology vendors, managed services and offshore providers?

And this one.

For every capability Centene removes internally, who owns that capability afterward?

Centene has always sold the idea that it has national scale but still understands the states and communities it operates in. You can simplify a lot of that. You can also simplify yourself right out of the knowledge and accountability that made the model work.

So to me, the story isn’t that Centene is changing. Obviously it is. The story is what it’s becoming, what it still knows how to do itself when this is over, and whether all of this is actually cheaper once you count what gets paid to everyone outside the company. And if that’s the case, what are we the taxpayers doing with our tax money vs. how we might be able to reorg the broken system.

For the reporters… specifically, what are you thinking of writing about?

What do these people do all day? Honestly they never get back to tickets. It’s like pulling teeth for simple requests. Why are they outsourced to “Beacon Hills Staffing”? This company wastes so much money. Go back to the 90s when we had actual employees in the building handling requests in a timely fashion.

Employee from Poland office here. Back in 2024 we had some layoffs, this year the company sold 75% of the workforce to outsourcing and we're just vegetating here, waiting to be disposed of as well. But no matter how bad it gets I'm still seeing people who believe that everything's going to be fine, the CEO will turn around, PH can't possibly offer the same level of services (there are romours that they will move everything from PL to PH) and keeping us is the best option. Seriously, where do people like this come from? The CEO is responsible for keeping profits high ( that means getting rid of me in favor of someone from India or PH), a drop in quality of service has literally no impact on company profits, and the remaining PL workforce, now packed in a 3M company barely anyone heard of (GSC got deleted from existence) is just a liability, but I still see people who think that we'll have a job this time next year. Am I working with mentally unstable people, are they toddlers, or is this some kind of shock caused by stress?

Has anyone heard whether any Enrollment functions are being outsourced or moved to a third-party vendor as part of the current restructuring?

Got word yesterday that enough people took the vsp so we were all safe……for now. Any idea if Centene will do another round of layoffs after today? Im surprised our roles weren’t outsourced to illiterate overseas cheap a** laborers

80 people laid off 8/11/2026) in IT support and PACs (imaging). They outsourced the work to a company called "Infinite". They signed a multi-year contract with Infinite. The workers have had to work along side them for the last several months. The workers from Infinite have little health care experience.

Hope everyone gets the outcome they want. But please be careful getting comfortable here. They are in a mad rush to implement AI across the board and outsource what they can’t. If you get a stay of execution today, don’t think for one second you are no longer on death row. Use this as time to plan your next move.

LM has outsourced recruiting and it is the worst experience ever for qualified applicants. Here is the deal..you apply for a job like sales or claims. You get an email from a recruiter with a name that suggests they do not live in the US. You think, is this a scam? Decline the interview. After several rounds of this apply, get email from rando, you decide to check it out further. This is even worse. Your phone interview is with someone supposedly calling from Massachusettes, which they are not. They are in India or the Phillipines. They barely speak English. No nothing about sales or claims culture. And these people are the ones screening you and moving you on or not to the next step, which takes way longer than it should. Sad what recruiting for US companies has become. I will no longer apply at Liberty Mutual.

Yes—AI can reduce some forms of outsourcing by U.S. companies, but it is unlikely to eliminate offshore outsourcing altogether.

The biggest impact will be in knowledge-work outsourcing: customer support, software development, accounting, data processing, content creation, IT operations, research, and administrative work.

Where AI can replace outsourcing
Outsourced activity Potential AI impact
Customer service / call centers Very high — AI agents can handle many routine interactions 24/7
Data entry & processing Very high — document AI and automation can eliminate much manual work
Basic accounting / bookkeeping High — reconciliation, invoicing, reporting, etc.
Software development High — AI coding agents can substantially increase developer productivity
IT help desk High — AI can resolve many Tier-1/2 issues automatically
Content creation High — drafts, translations, product descriptions, marketing material
Legal/admin support Moderate–high — document review and extraction can be automated
Engineering/design Moderate — AI can automate portions of design and analysis
Highly specialized expertise Lower — human expertise and accountability remain important
The economics are particularly interesting

Historically, companies often outsourced because:

U.S. employee = expensive
Offshore employee = much cheaper

AI introduces a third option:

U.S. employee + AI = potentially much more productive

For example, suppose a U.S. company previously needed:

100 U.S. employees, or
300 lower-cost offshore employees

to perform a particular operation.

If AI allows 100 U.S. employees to accomplish the work of 200–300 people, the economic justification for outsourcing can disappear.

But there's an important wrinkle: AI doesn't necessarily bring jobs back one-for-one. A company might instead decide that it needs only 30–50 U.S. employees rather than 100.

So AI could produce "insourcing without mass rehiring."

Software development is a particularly interesting case

Imagine a company that historically outsourced much of its development to India, Eastern Europe, Latin America, etc.

AI coding agents can increasingly handle:

writing routine code
testing
debugging
documentation
code migration
code review
generating SQL
maintaining legacy systems
creating internal tools

The company may therefore decide:

Before:

20 U.S. engineers + 50 offshore developers

Potential future:

10–15 U.S. engineers + AI agents

The offshore team could become unnecessary—not because American engineers suddenly became cheaper, but because the amount of human labor required fell dramatically.

But outsourcing has advantages AI doesn't eliminate

Offshore outsourcing isn't just about cheap labor.

Companies also get:

specialized talent
24-hour operations
language capabilities
geographic redundancy
established vendor relationships
flexible staffing
lower-cost human judgment for ambiguous tasks

And AI itself requires people to supervise, integrate, secure, and operate it.

There is also a major trust and accountability issue. A company may be willing to let AI answer 80% of routine customer questions but still want humans handling the remaining 20%.

The biggest change may be strategic

The interesting question isn't really:

"Can AI replace offshore workers?"

It's:

"Does AI change the optimal location of human labor?"

And the answer is increasingly yes.

If AI dramatically reduces the amount of labor needed, the cost difference between a $25/hour U.S. worker and a $7/hour offshore worker becomes less important.

For example:

Old model

100 units of work × $7 offshore = $700

AI-assisted U.S. model

25 units of human work × $30 = $750

Suddenly the company might prefer the U.S. option because it gets benefits such as proximity, security, easier management, cultural alignment, and IP protection for roughly the same cost.

There is another possibility, though

AI could actually increase outsourcing in some circumstances.

Offshore companies are adopting AI too. An Indian software-services company, for example, can use AI to make each employee substantially more productive and then offer U.S. customers services at an even lower price.

So the competitive equation could become:

U.S. company + AI

vs.

Indian company + AI

rather than simply:

U.S. worker

vs.

Indian worker

That means AI doesn't automatically favor the United States.

My overall assessment

I would expect AI to produce three simultaneous effects:

Some outsourcing disappears because the underlying work becomes automated.
Some work is brought back to the U.S. because AI makes domestic labor economically competitive.
Some outsourcing becomes cheaper and more productive because offshore companies themselves use AI.

The sectors most vulnerable to "de-outsourcing" are probably routine, digital, highly measurable tasks.

Physical manufacturing, construction, healthcare delivery, hospitality, agriculture, and other activities requiring people physically present are a different story.

So, yes: AI has the potential to significantly reduce U.S. dependence on offshore knowledge-work labor. But I'd be cautious about calling it the "elimination of outsourcing." The more likely outcome is a smaller human workforce, with AI doing much of the routine work and humans concentrated on higher-value activities.

Aggressively moving towards Outsourcing, shifting high-value roles to teams in India and Argentina solely to cut costs. While this looks good on a balance sheet, the human cost in the US is devastating.
Domestic employees are being left with near-zero job security. They are expected to maintain high performance while constantly looking over their shoulders, wondering if their jobs will be outsourced next. This environment goes beyond standard corporate pressure—it is causing severe mental stress, burnout, and anxiety.Cost efficiency shouldn't come at the cost of basic human security.
Shame on their leadership, True Leadership means protecting the well-being of the people who built the foundation of the company. We need an open, honest conversation about sustainable global hiring practices that do not discard domestic talent.

ALL US Tecos and US MVNOs should aggressively adopt Artificial Intelligence to lower operating cost to lessen/eliminate outsourcing dependence - NOT ROCKET SCIENCE.

Its official!! Infosys is coming to take over the projects in CSO org. God only knows how secure ATT data will be after that. So, employees are supposed to train them only to be told bye bye in 4-6 months!! These id--ts at the top never learn from the past and what is happening in India right now... India just bashed up Meta top leadership citing a small technical glitch only to suppress freedom of speech and forcing them to block insta accoutns of a number of people who are protesting against the government!! Yet Stinky wants to send work to India and Indian companies...stinky will eventually realize how d-mb it was to move work to offshore and foreign companies but not before making a costly mistake just all other billion dollars mistakes he did in the past.

We've all seen admin locations that have a good number of customer service employees shut down in recent years. Sacramento, Jacksonville, Salem, the Barn, Billings, and probably a bunch of others I can't think of right now. Birmingham and SLC probably aren't going to last much longer either. A lot of these roles will be taken over by chatbots or outsource, but which domestic customer service hubs will still exist 5 years from now? Who has the insider info?

Use AI and manage AI from inside the US. Outsourcing to 3rd world countries poses security risks.

German semiconductor firm Infineon will close its Mesa facility by the end of September. This closure will result in the layoff of 98 employees. The site's operations, focused on preparing raw semiconductor wafers, will be transferred to external foundry partners. The company stated this move aims to enhance global manufacturing productivity and competitiveness. Infineon acquired the Mesa location in 2015, though the facility has been operational since 1997.

Mesa, Arizona

https://www.azcentral.com/story/money/business/tech/2026/08/04/infineon-layoffs-mesa-arizona/91169129007/

That is all.

I miss the old days. I miss the Call Centers. I miss having my own server farm.

Now, I’m a member of the Borg.

PeaceHealth is outsourcing its information technology services to India-based Tech Mahindra. This move aims to modernize IT functions, including service desk support. While leadership of IT strategy and cybersecurity will remain with PeaceHealth, some local IT roles will be eliminated. The company confirmed these layoffs will occur after November, though the exact number of affected positions is not yet clear. PeaceHealth stated that impacted caregivers will receive transition support.

Eugene, OR

https://www.klcc.org/science-technology/2026-07-30/peacehealth-outsourcing-services-local-layoffs-expected-november

https://www.uscis.gov/tools/reports-and-studies/h-1b-employer-data-hub

Layoffs=Outsource to Indian owned companies and blame AI. Wake up folks your kids will not have opportunities.

https://www.outlookbusiness.com/corporate/cognizant-wins-multi-year-centene-deal-that-could-touch-1-billion

I find it very interesting that they are “cutting costs” but just executed a massive contract with an AI company.

So much for transparency 😒

Losing experienced employees on account of outsourcing and bringing on cheaper recent grads who have no idea what they're doing. All the experience is getting kicked out and somehow they think this place will continue functioning in the same way. Spoiler alert, it will not and I'm almost glad I won't be here to see the consequences.

Heads up: if you're on UMV, many of the senior leaders are leaving. This is one of the orgs that will get RIF'd and moved offshore with Cognizant contracting.

Leaders who took Voluntary Separation Package

Kristen SVP,
Nicole VP,
Jeremey VP

and many other managers and engineers.

Maybe they know something you don't? If you don't have a plan, start planning now.

https://analyticsindiamag.com/ai-news/cognizant-lands-centene-mega-deal-worth-over-500-mn-report