The company has consistently performed at a low 3-star rating over the past decade, and now your main focus will be retention!-) GTFOH
20 replies (most recent on top)
@e5 can’t expect these external/oversea frontline employees to be immensely educated paying pennies on a dollar!
@OP Foregoing membership relation prospect… Member was able to get a fair Wellcare plan with a low premium, but my original PCP was not provided. Called in to member services after waiting for 10 mins and got a rep that had an attitude, barely spoke English and had no clue of the process. Rating just went from 5 star to 1! Last time I checked (5+1)/2=3 stars ⭐️⭐️⭐️
@am My team already has a system in place to “monitor” us. We were told that it will keep track of how long we spend doing certain tasks.
If they had better access to providers and easy auth approvals our members do love the perks
@am Big brother totally creepy. No thanks
@a9 staying green won't matterbon Teams once AI starts monitoring your day to day activities. It's not even a joke. This is what they are pushing for
How does centene expect to retain members with cr-ppy benefits and denials after denials after denials? According to my supervisor, “provide good customer service and show empathy to retain them”. 🤣. These people are out of touch
@a2 more lies
Other companies with real business intelligence and internally owned capabilities will eat Centene’s lunch in the months and years to come. Book it.
@OP I thought member/broker satisfaction was always the Top Priority! 😌
@a9 It’s crazy because one side may focus on member satisfaction, while the other side main focus is keeping their numbers up! Sad to say, but The math ain’t mathing 😢
@a8 Well done. Lol.
Just stay green on teams. It's all the crazy micromanagers care about.
@a7 [/sarcasm on]: Yeah, like employee retention should matter!
[/sarcasm off]
Hey all its member retention, not employee.
@a5 If you are a leader and are truly focused on retention, and particularly retention of American citizens, then I applaud you and consider you one of the good ones!
@a4 I’m still with the company, but now looking to make retention a top priority… we may be 2 million members 2 late!
@OP Based on your comment, you are probably right; a 3 Star rates corporation should probably completely close its doors altogether. I mean, what is really the point?
They are not really all that profitable nor are they even fulfilling what the government originally intended as this company’s main strategy, which was to mitigate waste, fraud, and abuse, while at the same time administrating and paying legitimate health claims, including the expense claims, as long as they are not fraudulent claims. Centene has failed on both mission accounts!
@a2 where did this magical budget come from for retention?
So they are trying to make people believe that everyone that is left is working retention….. and there is a big retention team already…. And more positions in retention opening soon….RIGhT……