Network goes down due to our inglorious outsourcing Retail leadership cracking skulls to convert all the traffic walking in. This is what a sinking ship looks like ladies and gentlemen.

I barely even know what to say. This company will use you and use you. Relishing your output as you’re dying inside. If you try to do the right thing and get help for yourself, that’s when they will start looking at you. Do not work here.

Isn’t incentivizing customers to add new phone lines of service that they don’t need/want, that they are providing for no monthly charge, while giving them a larger discount on their upgraded device, and reporting them as new customer adds on our... — read more 

Like seriously, what does this guy even do that brings revenue for the company? Does his salary justify what he does? Absolutely not

Managers these days just hover over you to ensure you sell every little bit of stuff. They are willing to slam perks to customers without finding a need. There is no trust with that kind of micromanaging. There is no integrity in that kind of... — read more 

Hearing it will be Q3/Q4

Verizon will soon have the least amount of post paid subscribers.... Wait nvm BYOD +!!!!

I want to succeed here this is my first sales job, how do I climb to the top? Are there incentives or bonuses or other recognition I can get ?

Everyone that sets up a call should have to invite their manager. This would give their leader a chance to listen, contribute and give feedback to the call organizer. Results would be improved tone, less negativity and potential reduced calls if... — read more 

I just wanted to share some insight from the PACT side. Alllll day we are putting out d-mb-ster fires that PSO creates.. I found out that, as of 8/14/25, corporate stores using Click to Call will now receive dedicated PSO support, eventually that... — read more 

I thought there was something that came from Zav that expressed no beat up call, yet here we are at 3pm on a beat up call.

When do we stop and ask our Leaders how they are doing instead of having continuous conference calls on performance. Stores are run short on reps, and also districts are down on head count for managers; so we are running heavy on acting roles. You... — read more 

How is everyone doing so far? BYOD+ has helped me to get to 1.1 already!

Why is everything we do so half-assed? Who is approving these changes to our systems? The people in charge of ACSS, Omni, etc., are they smoking crack? We keep getting AI tools that are practically useless because the account itself takes ages to... — read more 

Why is everything we do so half-assed? Who is approving these changes to our systems? The people in charge of ACSS, Omni, etc., are they smoking crack? We keep getting AI tools that are practically useless because the account itself takes ages to... — read more 

It’s so bad that the manager is recruiting people to the union.

Get ready, they changed business reps to a 280 charge back period. Consumer is next.

This situation is getting old. Reps are afraid to open account. Managers are demanding that reps don't open accounts because of vhi and hpu banners. This completely goes against the credo but the id--ts the are making these decisions don't see what... — read more 

Verizon wants so badly to be an AI company, but cant fix it's own systems. That paints a very dark picture for the future of this company in the next few years. Describe some of the issues you have had yourselves?

After the many years of quota increases, I am starting to suspect that they are raising them to make people and thin the market. Oh and this jacked commission plan.

What about the millions Verizon spent on their promotion of the 3 year price guarantee? Lmao!

Any one seen the new training for the next round of price increases?

THE VLC IS COMPLETE TONE DEAF TO THEIR OWN INCONGRUENCIES... THEY SHIP JOBS OFF HALFWAY AROUND THE WORLD TO IRELAND AND INDIA AND THEN FEED THE US BASE THIS BULLSH-T ABOUT HOW WE ARE TOO DISPERSED! YEAH NO SH-T YOU A-HOLES - YOU ARE THE ONES... — read more 

verizion is the first which can do it. plan price must go down. All three telcos got overpriced plans. first one to take down the plan price will get the customers. Only way to do it.....is one way.......CUT DOWN OFFSHORE COST. CUT DOWN... — read more 

Is it discriminating to let customers with VHI service to get better customer service, when a lot of people are still unable to obtain verizon internet service? Discuss.

Human free telco? Really? I wonder when employees will stand up to daddy Hans. Not until their job is on the line apparently. He just told you his plans though people. Watch out!

Is every store slow right now? What's every one at for sales revenue percentage so far month to date? I am at 62 percent of sales revenue

How much did Verizon pay you to leave. Include band and years of experience.

Verizon feels the pain of federal layoffs in declining phone subscribers The telecom company lost 289,000 monthly subscribers in the first quarter. It attributes at least part of the decline to less government spending.

It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and... — read more 

Just a little reminder to middle management, if you imply that people should just quit instead of being grateful you will not raise your pulse score. In fact it might make them lower. Nah fam I’ll just collect this check till the layoff

The HPU percentage take rate has my managers preventing reps from accessing accounts due to being scared about the percentage. I cant get in to scrub accounts for sales opportunities due to them being scared about a percentage .etrix that does not... — read more 

Just a long-gone SS wondering what the current protection plan goal is? When I was there, I had predicted it would be 100% by now. PS Find a way out the place isn't worth your soul

Oh boy! It's official. We haven't "led" anything for years in wireless. Settled for trying not to lose... now we are running scared on churn. We've have lousy stale promos and advertising. Refused to keep our base by slamming add ons. Didn't... — read more 

I finished at 76.89 percent of goal, I am being told by my peers that I will be on PIP, store traffic was slow, will they cut a break for me?

LINES OUT THE DOOR.. CUSTOMERS... BILL RELATED QUESTIONS, CANCELLATIONS... FROM... B Y O D PLUS!

BYOD + Upgrade promotion is a direct slap to our investors faces. A line that Verizon will claim as a new line of service that does not provide any income is something that hasn't been seen before, or is even quantifiable in a business strategy. Our... — read more 

I’ve already had several wash transactions this month. I researched and found they were all BYOD+ devices. Then I checked and the upgrades still show the promotions . Also had a customer come in upset because they called CS and were told they didn’t... — read more 

If I'm at 13% to my target and I go out on Maternity this Sunday .. will I be on PIP when coming back?

Can anyone explain the PIP process?