#network

Saying nothing but the truth. We aren’t what we used to be. Hans shipped all of customer service to 3rd world countries. What were we thinking the outcome was going to be ? Cheaper for a better experience? Heck no. You get what you pay for. The good old days with Lowell where our customer service was #1 and respected.

Our network su-ks. What happened to our network ? Can you hear me now? “Call dropped” I miss those day we had full bar is signal anywhere we would go. Now it’s 1 bar everywhere unless you live next to a tower within site distance.

a year that's going to the executive board and put it back into the network and customer service.

If AT&T wants to push AI so hard, all they need to do is run a basic Google search for “AT&T Su-ks.” Then they can use agents to run sentiment analysis on everything from all the interwebs. There’s even a Facebook page some built called AT&T Su-ks.

In a matter of seconds, John Stankey will be able to see, even without using AI, that Customers are most frustrated with network speed, stability, lack of being able to reach a US-based human agent to resolve billing issues and broken promotion promises, among others.

Go ahead, give it a whirl - especially if you work for J.D. Power & Associates.

I didn’t get let go but a lot of my peers in GNT got hit hard. Network assurance is already thin and they hit us hard. I’m just wondering what to expect. One thing I learned today is upper management doesn’t care about us or work load. 15 people got let go just in our market.

Our incoming calls going directly to voicemail!
Per Apple Support suspected “network” issue.
Required a phone reset….
Coincidence?…
Anyone else having/had trouble?

All the network techs in our state had MNC meetings and calls assigned to us for 8am-9:30am tomorrow 11/20. Asked our supervisor about it and could hear the sheer panic in his voice when he said he had no idea about it and that he hasn’t been invited to a call of any sorts for those times. There’s also no bridge # or meeting link sent to us yet. Just blocked off MNC from 8-9:30.

Not sure if that means we are safe or if he’s getting the boot.. I hope not. He’s one of the few good supervisors still around.

I can’t imagine they’d let all of us go. There wouldn’t be anyone to maintain the network.

Did any other areas get the same meetings assigned to them?

I have meetings tomorrow and need somewhere to work in between meetings while waiting for clients. And of course need to connect to the network.

Vz needs employees with engineering degree running the network and operations .
Any network related job should be run by an engineer with a valid Engineering degree.
Not Liberal arts, not poliical science not vetenrian not home science and not social science history or seimnary majors ! This can be attributed to the degradation of the network over the past 8 years
Change the skillsets at every level of leadership touching the network and you will see performance and customer satisfaction improve.

Between $50B in spectrum, and billions more in buildout, we flushed money down the toilet to be able to say we had “Real 5G”. Users didn’t care. A rose by any other name.

Incremental speed increases to keep networks delivering richer content within user expectations is sufficient. Aside from that, they want USABLE, contiguous signal.

Not full bars at a busy lunch spot and all your apps are saying “No Internet Connection”. Not SOS at the same cabin in the mountains from 3 years ago when you still had 3G service.

When a brand has substance, your reputation precedes you and you can ki-l it each quarter with cheesy or basic advertising. When a brand is commoditized, and differentiators are all removed, the GLUE that kept that 1% churn rate is gone.

How many of these places do we expect to keep more than 1 person? Most of the Network Affecting work happens during the MW, most of the work can be contracted out or sent to other grps to run configurations. Will the switch techs just be there for vendor access??

NI layoffs coming

Almost an hour now but no indication sending us home lol

https://www.fierce-network.com/broadband/att-now-making-headway-its-copper-retirement-plan

Verizon experienced a nationwide outage this afternoon leaving tens of thousands customers across the United States unable to send texts or make calls.

Reports of cell service outages began at around 12pm ET on Saturday, according to Down Detector.

There were almost 24,000 outage reports catalogued on the site, which tracks interruptions of service for many different companies.Countless outraged customers said on social media that their phones were stuck on SOS mode.

Verizon has said it is aware of the issue and apologized to those affected.

'Our engineers are engaged and we are working quickly to identify and solve the issue, Please visit our Check Network Status page for updates on service in your area,' a spokesman said.

'We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience.'

https://www.sdxcentral.com/analysis/the-5-firms-who-could-buy-intels-network-business/

https://www.sdxcentral.com/analysis/the-5-firms-who-could-buy-intels-network-business/