#accountability

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Drew, What Happened to the “Sustainable” 3.3% Margin?

I’m not sure why analysts continue treating each new Centene C-suite promise as if the last one was delivered.

In 2021, Centene told investors it was targeting a 3.3% adjusted net income margin, with the benefits of its margin-expansion plan expected to materialize in 2023 and 2024.

Drew Asher was specifically named as one of the executives driving it.

Here is what Centene actually delivered, using its own adjusted earnings and premium-and-service revenue:

  • 2021: 2.58%
  • 2022: 2.48%
  • 2023: 2.60%
  • 2024: 2.58%
  • 2025: 0.59%

Four straight years of approximately 2.5%, followed by a collapse to 0.6%.

They didn’t briefly reach 3.3% and fail to sustain it. They never reached it at all.

Employees were reorganized, outsourced, offshored and RIF’d in the name of “margin.” Meanwhile, the executive specifically charged with delivering margin expansion missed Centene’s own target every single year.

Apparently, “accountability” is another expense Centene decided to eliminate.

Question to the Board: when does Drew get RIF’d???

Target:
https://filecache.investorroom.com/mr5ir_centene/114/CNC%20MS%20Conference_Final.pdf

Results:

https://investors.centene.com/2022-02-08-CENTENE-CORPORATION-REPORTS-2021-RESULTS

https://investors.centene.com/2023-02-07-CENTENE-CORPORATION-REPORTS-2022-RESULTS

https://investors.centene.com/2024-02-06-CENTENE-CORPORATION-REPORTS-2023-RESULTS

https://investors.centene.com/2025-02-04-CENTENE-CORPORATION-REPORTS-2024-RESULTS

https://investors.centene.com/2026-02-06-CENTENE-CORPORATION-REPORTS-2025-RESULTS-AND-ANNOUNCES-2026-GUIDANCE


Dan schulman - dictatorship

In the name of ai, he brought his stooges and now ki-ling actual working groups in verizon. He is super biased toward enterprise ai group led by hi* no respect for other groups who have shown millions of actual saving on ground. 0 fair chance for others to even present their work.


At this Point.. Take it Personally

​In corporate settings, toxic behavior rarely stems from ignorance. Adults in leadership positions know when they are micro-managing, publicly correcting, dismissing input, or shifting goalposts.

​Organizations often grant "grace" downward, expecting employees to absorb poor managerial behavior under the guise of "leadership style" or "stress," while treating an employee's emotional reaction or boundary as a performance issue. This asymmetric tolerance erodes psychological safety and corrupts institutional security.

​When bad behavior is ignored at the leadership level, it signals professional accountability and workforce engagement practices are optional for the powerful.


Another PayPal Hire

They’ve hired another PayPal leader, and I’m honestly very happy about it. At this point, anyone would be an improvement over Tanya J. and Nancy C.

I just hope the new leader recognizes how much of the old leadership culture is still holding us back—and how slowly some teams in the digital space move.

I also hope they take a hard look at the ridiculous structure we have today, where it takes 5–6 stakeholders just to get a single button added to a digital page.

I’m really hoping this brings a meaningful cultural shift, with more accountability, faster decision-making, and a lot less bureaucracy.


New York Unions Navigate AI's Impact

New York's labor movement is grappling with the rapid integration of artificial intelligence across various sectors. While some unions see AI as a potential tool to assist workers, others are actively fighting to prevent job displacement and protect professional expertise. A common thread among workers, union leaders, and elected officials is the demand for transparency, accountability, and worker-centric AI governance. Different unions are adopting varied strategies, from proactive partnerships with AI developers to preemptive negotiations and legislative advocacy. The overarching concern is ensuring that AI implementation prioritizes human workers and their rights.

New York

https://thechiefleader.com/stories/ai-and-labor-in-new-york,57362


Another week, another completely wrong presence report.

How is this STILL happening? This should be one of the easiest things imaginable to get right... you’ve only had YEARS to figure it out…. I guess I shouldn’t be surprised at the incompetence.

We’re being told five-day RTO is important enough to monitor and enforce, while the system they’re using to monitor it can’t even produce an accurate report.

And we’re supposed to trust this data enough for it to impact employees? What a fu-k!ng joke.


Telstra boss rakes in $6.8m but Triple Zero outage costs her.

Extracts from an article originally published in Australian newspaper "The Age" on 13/08/2026:

Link to the original article:
https://www.theage.com.au/technology/telstra-boss-lands-11pc-pay-rise-in-year-of-1200-job-cuts-20260813-p60nvy.html

Telstra chief executive Vicki Brady says “ultimate accountability” for July’s national Triple Zero outage rests with her, after the company’s board stripped $607,000 from her short-term bonus.

Brady was speaking as the company delivered its annual results on Thursday, with Telstra’s net profit rising 2.7 per cent to $2.4 billion. Brady’s total pay rose 11 per cent, to $6.8 million, and the telco says the failure that cut off Triple Zero calls has cost it almost no customers.

“There were things within our control that triggered the outage,” Brady said on Thursday, describing the board’s reasoning.

“As CEO, ultimate accountability rests with me for the outage.”

Telstra directors cut her individual performance multiplier by 20 percentage points, leaving her a short-term bonus of $2.762 million. Then-group executive of global networks and technology Shailin Sehgal took the same reduction, and the rest of the senior executive team, including chief financial officer Michael Ackland, lost 10 points each, taking a further $1.29 million out of the bonus pool.

Brady said the external investigation was still running and the board could impose further consequences through FY27 pay once it reports

This masthead (The Age + other publications), first revealed the outage was caused by a server that had reached the end of its supported life almost a decade ago and was never replaced, despite newer devices costing less than $30,000.

In its full-year results on Thursday, Telstra revealed its direct workforce is now 4 per cent smaller, at 29,334, and the telco has signalled it will keep cutting as it simplifies the business. The job losses lifted its redundancy bill by $92 million to $206 million.

That cost-cutting helped drive a full-year result that has delivered shareholders a bigger dividend and a fresh $1 billion share buyback.


“Accountability”

Who knew that accountability really meant managing things HORRIBLY for a couple of years and then applying reactive management and tossing human beings out of the back of the plane they could never fly or land? Their plan going forward? Buy AI pre-built tools and outsource everything to automation. These guys are totally clueless how to run a company.

Why are people investing in the stock at all? They’re easily the worst band of do-nothings I’ve EVER seen in my 20+ years of working in enterprise companies. If the analysts and investors could peek behind the curtain they would be horrified!


Innovation tu-ds

Nike Innovation has perfected a remarkable process: take an exciting idea, overcomplicate it, poorly position it, leave it half-finished, and then ceremoniously dump it on Inline’s doorstep.

“Here you go, team. Innovation!”

Except it isn’t innovation. It’s a tu-d wearing a futuristic PowerPoint deck.

The concept is incomplete. The consumer story is vague. The business case is missing. The execution is barely house-trained. Yet somehow, everyone stands around admiring the bowl and congratulating themselves on the flush.

Then Inline gets handed the plunger.

They have to clean it up, make it manufacturable, explain why anyone should buy it, and somehow turn the whole steaming pile into an actual product. When it struggles, Innovation can conveniently claim that Inline “didn’t protect the vision.”

What vision? The one circling the drain?

Nike Innovation doesn’t deliver finished solutions. It delivers Innovation tu-ds™: expensive, poorly positioned droppings packaged with buzzwords, dramatic renderings, and absolutely no toilet paper.

Just Flush It


Nike Innovation: Where the Future Is Always Coming - Just Never for the Employees

Welcome to Nike Innovation, where we fearlessly reimagine everything except leadership, accountability, and how people are treated.

Here, “innovation” means arranging the same executives into exciting new organizational charts and announcing the results in a presentation titled The Future of Innovation.

The process is revolutionary:

Talented people generate the ideas.
Talented people do the work.
Management adds “strategic guidance.”
Leadership presents the outcome.
The people who created it are reorganized, deprioritized, or shown the door.

That’s the famous Nike carrot-and-stick model.

The carrot: You get to tell people you work at Nike Innovation—the magical place where the future of sport is supposedly invented.

The stick: You eventually realize the most carefully engineered product is management’s protection of management.

Failure is pushed downward.
Credit is pulled upward.
Accountability disappears somewhere in the middle.

But don’t worry: after treating the people doing the work as disposable, leadership will schedule an all-hands meeting about courage, belonging, vulnerability, and putting athletes at the center.

Because nothing says “innovation culture” like frightened employees listening to protected executives explain the importance of taking risks.

Nike Innovation doesn’t have a shortage of brilliant people or powerful ideas. It has a system that consumes both while congratulating itself for being visionary.

The employees innovate.
Management appropriates.
The PowerPoint celebrates.

And when the people responsible for the work are finally exhausted or eliminated, leadership can proudly announce another transformation.

Nike Innovation: If we rename the dysfunction often enough, eventually someone might mistake it for progress.


S And T org

With all the focus on productivity and transformation, should S&T also be looking at its own organizational structure?

As more infrastructure moves to cloud, the traditional I&O footprint is changing, but we still seem to have multiple organizations with overlapping responsibilities across I&O, Common Services, Tech Strategy, Deployment and Transformation. In some areas it is difficult to understand who actually owns the work versus who coordinates, governs or gets the visibility.

India Operations is another example where the operating model and accountability are not always clear. There is a perception that resource quality has declined and that PepsiCo is increasingly being used as a stepping stone, while it is not always clear how performance and outcomes are being monitored.

Common Services also seems to overlap with Operations and other teams, without a clear understanding of what it uniquely owns.

Maybe the bigger question isn’t just whether I&O should be consolidated. Should S&T be looking at simplifying its overall structure, combining overlapping organizations and reducing some of the senior leadership layers? If we expect the rest of the organization to become leaner and more efficient, shouldn’t S&T be asking the same question about itself?


Verizon Professionalism?

Verizon paid employees, can we come together and do more. We can cry about an infinite number of reasons why the work is hard, yet we stay and we quit putting in any effort. Since we are stuck together at work, do we have the professionalism to help each other, or are we going to pout and refuse to put in any effort? We can avoid RIF, but a collective lack of effort only provides the company reasoning for further RIF and rebadging.


Anglo Alliance Atmosphere

This site addresses many groups but overlooks the one that has always been, and remains, in charge, the Anglo Alliance. They dictate both the culture and its declining quality, contributing nothing of substance while speaking white.

Their individualistic cuddle culture makes them hyper-sensitive to their own emotions, yet they still preach nationalistic sermons of teamwork. They target DEI, H1Bs, and non-Anglos for their own failures, excused by therapists who tell them it is not their fault.

Where is the Anglo self-accountability that their own self-help books supposedly encourages.


John Stinky Market based ….

Dear John. We would like some market based accountability on your dismal performance as Chief Ego Officer. All your inflated projections that don’t make a dent in your very poor performance. If we are treating talent based on performance you should have been gone a long time ago you mo--n.


Chief Innovation Spectator(s)

Some leaders are remarkably skilled at standing near innovation and taking credit for the temperature.

They wander through the work, ask carefully rehearsed questions, nod with executive concern, repeat whatever language is currently fashionable, and then disappear before anything difficult requires courage, judgment, or accountability.

Their greatest innovation is turning self-promotion into a full-time position.

While talented people build, test, fail, solve, and push through resistance, these leaders focus on the truly important work: remaining visible, politically protected, and conveniently adjacent to every success.

No meaningful decisions. No barriers removed. No risks taken. Just endless positioning dressed up as leadership.

It is an impressive performance, really.

To contribute so little while appearing so important requires a very specific kind of talent. Real innovators leave behind better products, stronger teams, and meaningful progress.

Performers leave behind meeting invites, talking points, and the lingering question of what exactly they do all day.


Open letter to the exELT

Dear ex members of the ELT,
It has now been proven that you were completely remiss and liable for the total destruction of this once great company. You placed personal ambition above fiduciary duty, personal gain and opulence above shareholder value and introduced a culture where sycophants were promoted and prudent employees dismissed. It is time you put your hands up and explained and took account for this. You have hurt a great many people, their families and loved ones along the way. Whilst at least one of you is a known narcissist, the silence is deafening. Where is this empathy that you all so dearly told us we must have?


LBJ Innovation: A Culture Built on Fear, Politics, Self-Preservation, and Discrimination

Nike employees below management already know how the system works. The people closest to the work carry the deadlines, solve the problems, document the processes, train the teams, and rescue failing projects. Management controls the narrative. When the work succeeds, leadership takes the visibility. When it fails, an individual contributor takes the blame.

Employees are told to be bold, challenge convention, speak candidly, and bring their full selves to work. But the real rules are very different. Do not challenge the wrong manager. Do not expose incompetence. Do not question favoritism. Do not document too much. Do not become inconvenient. And do not expect HR to protect you from leadership.

At LBJ Innovation, politics can matter more than performance. Personal relationships can matter more than expertise. Loyalty to management can matter more than loyalty to the work. Employees quickly learn that speaking up is only encouraged when what they say is safe, flattering, and easy to ignore. Raise a serious concern and suddenly the conversation becomes about your tone. Document a pattern and you become difficult. Ask for accountability and you become the problem.

The same company that publicly celebrates inclusion can become remarkably efficient at protecting itself when employees raise concerns about discrimination, retaliation, disability, or unequal treatment. That is how fear becomes culture. It does not require everyone to agree. It only requires enough people to understand the consequences of speaking honestly.

Employees watch underperforming managers survive while strong contributors disappear. They watch favoritism get reframed as trust, political loyalty get rewarded as leadership, and self-preservation get dressed up as business judgment. They watch the people doing the actual work treated as replaceable while those managing appearances protect their titles, reputations, and stock awards.

Most employees see it. Few feel safe enough to say it. That silence is not proof that the culture is healthy. It is proof that the consequences are understood.

Nike does not have a shortage of talent. It has a leadership accountability problem. Innovation cannot thrive where employees are afraid to speak. Inclusion cannot exist where vulnerable employees are treated as liabilities. Accountability cannot exist where managers control the story and workers absorb the consequences.

Culture is not what appears in a town hall, an employee survey, or a presentation about values. Culture is what happens when someone tells the truth and leadership decides what to do with them.

The people doing the work already know what the culture is.

They live it every day.


Surprised they are still in business at alk

Worked here some time ago, the management was terrible. Their so called 1, 2, and 3rd level leaders were extremely terrible human beings. They treated people poorly and there was no recourse for the staff. The higher level management just believed their lies, no accountability, it was a really terrible gruling experience.


Mass layoffs are long overdue

I know people don't want to hear that but it's true. Hear it out.

BAIN is running the company now. That's why there is such a stark deviation from the way Dell has always operated in the past. Bain & Company is one of the top global Management Business Consulting firms - emphasis on the term "Business Management" since Dell has exercised very little of that discipline up until now.

Rest assured BAIN is going over the portfolio with a fine-toothed comb. They are looking at delayed and failed projects. They are looking at the number of employees per project. They are looking at burn rates. They are looking at abysmal productivity ratios. They are looking at fixed, variable, and sunk costs associated with underwater ROI for numerous projects that have failed year in and year out.

The truth is Dell operated with little to zero accountability in the past. Now there is accountability and people are surprised?? It should be the other way around. We should all be surprised it took MD this long to clean up the fat, the bloat, the waste, the inneficiencies, the lack of execution, the lack of accountability. And whether you want to believe it or not, he's cleaning it up to get the company ready for sale before he retires.

Granted, Wall Street loves these types of moves because layoffs in particular artificially prop up EPS on the income statement. Investors love that. However, when there's no one else to lay off, and productivity is still floating around 3%, Dell is dead in the water. That's a fact! That's why MD is trying to sell pieces/parts before it caves in on itself. Dell has run its course.

BAIN Is calling the shots now people. Get used to it. The more layoffs we have, the more you can assume long overdue waste and bloat are being discovered in the numbers.


Credibility? Assigned Nothing, Expected Everything

They stage the whole cycle so they can manufacture nonsense feedback. The entire year I kept asking my manager for a real project because I was under‑utilized and stuck doing basic data analysis. I even reached out to others for work, but he blocked everything and insisted that all assignments had to come “directly from him.” Then in the PA meeting he claimed I “didn’t build credibility.” How exactly was I supposed to do that when he deliberately prevented me from taking on meaningful work?


Nike prioritizes being agreeable over capable

Over the last decade, this company shifted more and more toward hiring and promoting people who are friendly and easy to manage, instead of those who are smart and willing to challenge the status quo. Anyone who asks tough questions or push for better ways of working are immediately labeled as difficult and punished, while yes-people are rewarded. This is exactly why you hear less debate, see less accountability, and see fewer ground breaking ideas. Maybe it’s time to recognize that agreeableness is not the most valuable trait for a company’s success.

Related note, but toxic positivity is also overwhelmingly present here.


What does strategy team do?

What does the strategy team actually do?

They spend their time building polished, fancy decks, but there’s often no execution plan because execution isn’t part of their mandate.

I also want to build a rocket. But do I have the budget, resources, talent, or infrastructure? No. Anyone can propose ambitious ideas if they’re not accountable for delivering them.

So how do we justify the existence of these teams?

In the November layoffs, VCG eliminated entire strategy teams. Yet in the new organization, they’ve rebuilt another army of people doing…strategy.


Alfonso is new VCG Boss

My only question is: why do we need so many stakeholders to get anything done?

Many companies today are looking for technically strong product leaders who own both the customer experience and the underlying technology. At Verizon, however, it often feels like too many non-technical stakeholders control the UI and experience decisions, which creates bottlenecks and slows down execution by the engineering and product teams.

If we’re not going to build experiences that fully leverage the technology we’re investing in, then what’s the value of building those technical capabilities in the first place?


The Writing is On the Wall

Whatever you just saw was 7%. No where is that anywhere near enough for whatever Visa is trying to achieve as part of the 2030 strategy that is constantly being touted.

Layoffs will be an annual strategy moving forward. More offshoring to lower cost regions like Poland. For those teams with sister teams in lower cost regions, you're merely training your future replacements.

By the time Ryan and Rajat leave the company, Visa will be a shell of its former self, and they'll just point to CBDCs as the cause instead of take accountability for their actions.


Az Complete Health

Arizona is led by a VP of Network and Contracting who seemed completely disconnected from what it actually takes to build successful departments. Every decision bottlenecked at the top, progress stalled, and problems lingered until they became the norm. Yet somehow the answer was never better leadership—it was always another initiative, another slogan, another “Mission Simplify.”

Mission Simplify wasn’t a solution. It felt like an admission that the executives couldn’t solve the problems they were paid to solve, so the burden was pushed onto the very employees who had been carrying the organization all along. Workers were expected to innovate, fix broken processes, absorb impossible workloads, and still somehow drag leadership across the finish line.

That’s the real tragedy: executives collecting major salaries while frontline employees did the heavy lifting. Then, when the consequences arrived, the people who built the company were the ones shown the door.

Leadership isn’t measured by titles or résumés. It’s measured by results. And when departments crumble under poor direction, accountability shouldn’t stop at the people doing the work.

There’s a certain poetic justice in discovering that a title alone doesn’t create value. Eventually every leader has to face the same reality as everyone else: your paycheck should reflect the impact you make, not the position you hold.


Enrique's Role in Hiring of Alex Chriss

Enrique was chairman of the board. He did not have equal status with other board members.

To say a Board Chair is "equal" to other board members during a CEO search completely misunderstands how corporate governance works. I am refuting what someone else said to me.

While every board member gets a single vote on the final candidate, the Chairman of the Board has a completely unique and dominant role in the process.

They control the filter: The Chairman selects and directs the executive search committee.

They choose which recruitment firms to use and set the core qualifications for candidates. They decide who makes the shortlist before the rest of the board even sees them.

Controls the Agenda: The Chair manages the meeting schedules, decides which candidates get the most discussion time, and acts as the official gatekeeper of information.

Leads the Negotiations: The Chair is the person who actually sits down to negotiate the final compensation, perks, and contract terms with the chosen candidate.

Becomes the Boss: Once hired, the CEO reports directly to the Chairman.

The Chair is the one who establishes performance metrics, runs executive evaluations, and holds the leverage to initiate a firing.In corporate governance, the Chairman is not just sitting in an equal circle. They guide the entire trajectory of who gets hired, how they are managed, and how the board votes.

Enrique bears greater responsibility for hiring Alex Chriss. To the one troll on this site that probably sits on the comms team, you are wrong on this.


Zero respect

I had a customer screaming at me over something that wasn't my error. My supervisor heard the whole thing, knew the customer was wrong, and still threw me under the bus to save face. He apologized to the customer for my confusion, then he pulled me aside and told me to just let it go with a lecture about customer experience. I hate it here.