#outsourcing

Posts mentioning hashtag #outsourcing

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I could definitely get behind this

Posobiec’s post reads: “Tariff the foreign remote workers. All outsourcing should be tariffed. Countries must pay for the privilege of providing services remotely to the US the same way as goods. Apply across industries, leveled as necessary per country."

https://m.economictimes.com/news/economy/foreign-trade/trumps-advisor-navarro-needles-india-once-again/amp_articleshow/123722111.cms


Keeping members in the loop

I work face to face with providers and members and decided to actually encourage them to come to this site and others to be informed about the atrocities of this company and how greedy and shallow the shareholders are. It is important members know the authorizations and care they need are getting created and handled by people oversees. I’ve had providers vent for hours on how rude the Indian representatives are and how they input the incorrect information in the system. I attend very single town meeting and take notes and inform those who are outside the company because this had got to stop. We need to take care of our members and only have American citizens handling their cases. I have even helped a few members find better and more affordable insurances and start the process for canceling whatever they have under UHG. I don’t care anymore.


Management on Notice

If the degenerate SVP, EVP and C suites actually scan this board, you have been warned. If you thought you could continue terminating Americans and replacing us with cheaper resources in India, Phillipines...think again. We will make sure you will live in the limelight you deserve.


India Center of Excellence

Now that India appears to be aligning with China and North Korea- how long can Ford continue to offshore massive amounts of Engineering, Manufacturing, and Tech work there?

Half of Ford’s global enterprise tech team operates from India.

How can Ford remain committed to India as a centre of excellence?


phone plans going down hard in value

We are going to see something crazy really soon. People will cut lines as they lose revenue and get laidyed off. The is going to mean one thing an one thing alone. PHONE PLANES MUST GO DOWN.....PHONE PLANES MUST GO DOWN. We can't afford india anymore. the poeople in the USA won't pay. they will cut costs. they are going to do the best and most wise thing. cut costs. First is the car...2nd is the phone. lovely world coming


It”s Bad

Layoffs have been happening in small batches. Ford Credit customer service got hit hard this week. you could not get a breath between calls till Friday and that was only because they kept asking for voluntary overtime from employees. Also other depts that we transfer calls to must have gotten cut again because their estimated wait time to answer a call went through the roof. Most of our reps are in Mexico now anyway and Panama for Loss Prevention, etc. I believe Monday Sept. 8th is going to be another firing day. We asked team leaders what was going on since we knew that many people would not be on vacation at the same time, scheduling won’t allow it. All TL did was stutter some stupid answer, not really an answer. I noticed a few of my over 25 year co workers in customer service disappeared starting Monday, August 25th


Trump is coming American tech companies reg outsourcing their work to India

🚨🇺🇸🇮🇳 TRUMP: WE WILL CRUSH INDIA TECH WORK

Trump is reportedly considering banning American tech companies from outsourcing their work to India, and Silicon Valley is sweating bullets.

Here’s why this is huge: For decades, U.S. companies have sent IT work overseas because it’s cheaper.

In fact, by 2023, they spent a jaw-dropping $132B on outsourcing, with nearly 4 out of 10 tech jobs shipped abroad.

Most of that work went to India, which has built a $62B industry off American companies alone.

But Trump’s message is simple: if U.S. firms stop sending jobs to India, American workers win.

Supporters say it could bring back around 300,000 jobs a year that have been leaving the country.

Critics warn it could spark trade tensions with India, which has dominated outsourcing for decades thanks to lower costs.

This wouldn’t be Trump’s first move.

Back in his first term, he introduced rules to curb outsourcing, too, and now he’s hinting at doubling down.

If the ban actually happens, it could be one of the biggest shake-ups in tech and trade in years, hitting India’s economy hard and forcing U.S. companies to either hire at home or pay the price.

Source:
@nicksortor
, Forbes


When Profit Outweighs Responsibility

It’s deeply troubling to see a U.S. healthcare giant that earns its revenue from American citizens choose to outsource the majority of its IT workforce overseas. While this may boost profits, it undermines high-paying domestic jobs and displaces loyal employees who, in many cases, dedicated decades of service. For a company entrusted with the nation’s health, this move reflects corporate greed at its worst, profiteering at the expense of both its people and the economy it relies on.


Buckle up

https://x.com/SouthAsiaIndex/status/1963927195715547432

"Just IN: President Trump considering a proposal to block US IT companies from outsourcing their work to Indian companies — a move that could wreck Indian IT sector & cost millions of jobs."


HIRE Act may save Elevance and our workforce

Halting International Relocation of Employment Act or "HIRE Act" has potential to add a 25% surcharge on outsourced labor. Companies also can no longer deduct those payments for a tax advantage. The Act has to pass but could signal massive changes for companies like Elevance.


The migration from SharePoint to Confluence was to open up existing knowledge to contractors and downleveled backfill hires.

SharePoint required an approval of access to see a group’s content.

Confluence is open across teams, unless the author specifically locks content (rare).

Think about it.

Operations teams were trained on ServiceNow because that’s what HCL uses…


MTech layoff/ NCR outsource

I found outlast week (5 years after outsource), that our outsource was planned for 6 months prior to our layoffs. I was a field Tech in the stores. All of the area Managers knew. They thought they were keeping their jobs! ( Big surprise, they were all let go). Several Analysts in the field knew, they were showing NCR around the stores, after hours when we were off.

The reason for this post, warning to the stores. Planned layoffs are being cemented now before Q3. Watch your back. Not that you can stop the process.....be prepared. Get your resume dusted off and updated. Pull any docs you need off of your personal drive now. Do not trust your supervisor to tell you the truth if you question your job security with the company. Trust noone! Good luck!


Verizon’s Workforce Swap: Smart Business or Long-Term Risk?

When companies talk about “transformation,” it usually sounds like innovation, growth, and opportunity. At Verizon, though, transformation has quietly turned into something else — a reshuffling of its workforce.

Over the past decade, Verizon’s headcount has dropped from about 135,000 employees in 2016 to just over 100,000 today. The cuts have come through layoffs, buyouts, and big outsourcing deals, like handing off IT operations to IBM or tech support to Infosys.

The people leaving aren’t random. It’s mostly long-tenured employees — the ones with higher salaries, pensions, and strong benefits. When they walk out, so does decades of knowledge and experience that helped keep the company running.

At the same time, Verizon is still hiring. New roles are opening in software, data science, and AI. Public filings show some of these jobs paying between $140,000 and $220,000. Younger engineers are coming in closer to $100,000 to $130,000. That’s good money, but it’s still far less than what many veterans were earning before being bought out.

The result is clear: Verizon isn’t just cutting jobs, it’s swapping its workforce. Higher-paid veterans are leaving, while newer, cheaper, or visa-sponsored hires step in. To Wall Street, this is packaged as “AI transformation” and “efficiency.” Inside the company, it looks a lot more like cost-cutting.

So is Verizon right to do this? On paper, the math makes sense. Lower costs protect the dividend, and pointing to new AI hires pleases investors. But on the human side, the risk is real. You can’t replace years of experience overnight. And if service quality slips or morale keeps falling, those costs will show up later.


The best Salesperson ever at VZ……..

……..was the one who sold HCL to Hans and Kyle. Good lord, when Accenture left I thought it couldn’t get any worse……then HCL happened and their “incredible” managed service team came onboard and is causing perhaps the worst experience for clients I’ve ever witnessed in my years here.


CIO and EY consultants

Just saw an ethics alert posted on Inside, and thought it was for sure about good ole LC.

What he has done is far worse than the 3 cases described in the article. What will RB do? MN letting him do whatever he wants does have consequences. Lining his friends pockets while IT reliability goes down. What an excellent choice EB made when she hired this loser.


The $125M Mistake

Post Covid when the world of work is now mobile and video based, TIAA has wasted money by moving from Denver to Frisco. If anything, there should be less real estate foot print not more post pandemic. Outsourcing to Accenture in India, record Outflows, and a reputational damage with all the recent lawsuits are damaging TIAA. The Board and Senior Management are out of their league. Meanwhile, existing employees left wont get the raises they deserve or the enhanced benefits packages they need because this waste of money. The Board and Senior Management should be forced to resign.


Verizon down for tens of thousands of users across the US

Verizon experienced a nationwide outage this afternoon leaving tens of thousands customers across the United States unable to send texts or make calls.

Reports of cell service outages began at around 12pm ET on Saturday, according to Down Detector.

There were almost 24,000 outage reports catalogued on the site, which tracks interruptions of service for many different companies.Countless outraged customers said on social media that their phones were stuck on SOS mode.

Verizon has said it is aware of the issue and apologized to those affected.

'Our engineers are engaged and we are working quickly to identify and solve the issue, Please visit our Check Network Status page for updates on service in your area,' a spokesman said.

'We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience.'


Dell’s Betrayal: Selling Out Americans for Pennies

If you’re a tech support agent, stop fooling yourself , your job’s fu--ing dead. By the end of the year, Dell’s going to bury it. They don’t need you, they don’t need America, they don’t need jack sh-t beyond two godda-n continents, and they’re almost there. The whole “follow-the-sun” cr-p? That was a fu--ing lie from the start. A shiny little carrot they dangled while they gutted the teams behind closed doors. L2s and L3s, congratulations , you’re the ones they’ve decided to sla-ghter first.

And let’s talk timing. These clowns are pulling this sh-t right when the Trump administration is already sick to death of IT companies hoarding H1Bs and farming out jobs overseas. Dell’s dum--ss execs are literally juggling grenades with the pins half-pulled. I hope they get fu--ing shredded in the fallout. They deserve every ounce of backlash, every investigation, every godda-n lawsuit. They’ve bled Americans dry, pocketed billions, demanded loyalty and personal sacrifices — and in return? They sp-t in our faces.

And for the so-called “managers” and “directors” reading this : fu-k you. You don’t deserve your cushy titles or your bloated salaries. You’re lying parasites who fed your teams bullsh-t about “transparency” while sharpening the kn--e behind their backs. Your people gave everything, and you fed them straight into the grinder without a shred of guilt. You don’t fight for your employees, you don’t protect them, you just bend over and let the VPs use you like the pathetic little puppets you are. I hope when your team goes down, you get dragged down with them. Fired. Humiliated. Exposed as the gutless corporate wh--es you’ve always been.


Bank is 10 years behind trend on outsourcing

Outsourcing (especially to india) should be carefully deployed in the most low-impact areas of buisness. They shouldnt be taking credit card calls and they definitely shouldnt be involved in engineering.

The only benefactor from this is todays bonus benefitiarys who dip their wallet in the bucket just long enough to miss out on the long term implications.

The most obvious problem is the hopeless disconnect between vital functions at home and abroad. A lot of this circles back to the WFH debate, if half my subordinates are in india, what difference does it make? The only correspondance im receiving takes place after im off, so one response per inquiry per day is the cadance we live by in this lifeless/dry exchange.

Longer term? Systems evolve, grow more complex. Growing pains become amplified becouse yesterdays multinational staff configuration has to be rethought across several teams spanning half the world apart - less flexibility, less room for large scale collaboritive thinking. Again, they wont get todays news until im tucking my kids to bed tonight.

Its an entirely avoidable blight on the company, and the savings at scale are a tiny blip compared to other areas of potential cost cutting, but is such an easy sell/decision for upper management. Whomever leads the way on outsourcing has a relatively secure seat as an SME and high degree of leverage at the bonus table. 2 demensional shareholders will cheer almost anything promising to bring more profits next year.

Make no mistake, this is not benefitial for the long term outlook for the company as a whole.


Kiss your pension bye bye!

January 01, 2026 the pension plan will be frozen and all employees will be converted over to the current 401k match plan.
Here is the plan:
RTW-will shed hundreds
Reduction in pay and benefits will shed hundreds
Reassignments to claims will shed hundreds
Outsourcing and AI will shed hundreds
Pension going away will shed hundreds
What's left may get some kind of the new severance plan but that will be the last resort as SF will do everything it can to force you out and make no mistake about it. These people are pure evil!


Outsourcing is coming… lots of us will be out of a job!

Several areas in claims, help desk and SFPP have been outsourced to a company in India. If they can save pennies on the dollar… why wouldn’t they? Problem is.. the language barrier and the fact they can’t understand what we do. I can assure you the customers will suffer


Offshore Outsourcing and AI Concerns

Worries about being replaced by offshore contractors or poorly implemented AI tools are often refered to in the main thread:

  • "My guess is a suspicious number of offshore contractors will be onboarded soon..." (84.51 casualty, Post ID: @py+1k3eddae2)
  • "Supposedly 84.51 laid off 183 people in March but they went the extra step and hired 152 offshore contractors from TechM from India and Mexico to replace them." (Anonymous, Post ID: @nz+1k3eddae2)
  • "Seems like Kroger is going very heavy on internal AI tools and AI curated/generated experiences." (Anonymous, Post ID: @ns+1k3eddae2)
  • "nah. The AI tooling is a total joke. Can't replace anyone... Plus Kroger won't pay for the good tiers so it's extremely slow and d-mb" (Anonymous, Post ID: @p1+1k3eddae2)
  • "when I changed teams a few years ago it took five Indians and 4 years for them to even grasp a basic understanding of the applications." (Anonymous, Post ID: @p0+1k3eddae2)

Severance Concerns

This is in the main thread:

  • "I recently found out they'll be doing more layoffs at KTD and probably GO soon. I know for sure CIS and Product will get hit hard. I hope you get your severance!" (Anonymous, Post ID: @OP+1k3eddae2)
  • "my team received notice today that we needed to add some new contacts to our email chains, sure enough they are located in India." (Anonymous, Post ID: @qd+1k3eddae2)
  • "20+ year employee, always glowing reviews, personally found and cleared over $3M in bad debt over the past few years. They eliminated the higher paid employees so the lower paid ones can pick up the slack." (Anonymous, Post ID: @p9+1k3eddae2)
  • "vague information about severance (month pay/years of employment, possible bonus eligibility based on standing), but would be discussee 1-on-1 during exit interview, TBD" (Anonymous, Post ID: @p4+1k3eddae2)
  • "severance will be discussed later and think it is based on performance through your last day." (Anonymous, Post ID: @mr+1k3eddae2)
  • "At least this time it sounds like folks are getting severance unlike transformation." (Anonymous, Post ID: @nn+1k3eddae2)
  • "They have avoided severance payouts the last 2-3 re-orgs." (Anonymous, Post ID: @pp+1k3eddae2)