#quality

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The list of problems keeps growing

Let me run through the state of things. Talented staff are quitting. The ones who stay aren't keeping up with inflation. Some are getting let go anyway. Those of us left are doing triple duty. Clients feel the drop in quality and they're letting us know. Simple requests become week long projects. And to top it off, we've got contractors who don't know what they're doing and don't care to learn. A few are good. Most aren't. This is where we are.


Dell is dying / dead

Everybody knows it. Continuous layoffs. Plummeting stock price. Customers pulling Dell footprint. No innovation. No enterprise solution portfolio worh a sh-t. Quality hemoraging. Support on life support. Clueless leadership. No AI relevance. Just low-cost, low-margin cheap hardware, that's it. To be honest, that's all Dell really ever was.


Prioritizing Contractors over Employees?

We’ve all seen the latest email: a hard push toward a few "preferred suppliers" (mostly the large Indian MNCs) and a mandate to move away from our niche partners.

Reading between the lines, this looks like a forced transition from FTEs to a contractor dominant model. But is there actually a strategy here, or is this just another way to cook the books?

A few things that don't add up:

The "Recycling" Loop: I’m hearing reports that these preferred vendors are just hiring back former colleagues and charging us a markup.

Quality vs. Cost: The feedback on these specific providers has been bottom-tier. Moving from specialized niche experts to "volume" contractors usually results in technical debt that costs more to fix later.

Compliance or Convenience? Is "inappropriate reporting" (or lack of transparency) from these big firms being ignored just because they make the balance sheet look "leaner" by reducing official headcount?

What’s the real "idea" behind this? Is it just about shifting liability and hitting a "variable cost" target for the next earnings call, or is there any long-term plan to maintain the quality of our output?

Curious to hear from others who have transitioned to these providers. Are you seeing a drop in quality, or is this "recycling" of old employees as widespread as it sounds?


Quality/Productivity reviews

Would be curious to see company wide numbers on this. Certain divisions have suffered under the low morale. There is little incentive to perform. It's only a matter of time for the rest. The C Suite does not care at all. When will their customers wake the f up?


Bankruptcy inevitable

We have had too many years to fix the company but nothing has changed only more bad decisions by management and quality/recall issues by engineers. I feel like we are going to be the next sears. I wonder which company will buy the new corporate buildings in Dearborn few years from now. Very sad story indeed. Thanks Farley and the rest of the executive leadership team for this…


If all SMEs have been kicked out, how will company run and get IPO

All the top leaders, top contributors have mostly been kicked out or left, there is a real knowledge gap, quality issues, and continuous layoffs that's forcing basically leftover seasoned employees out. How will this company run ? How will it ever get its golden IPO ?? Who will buy Nielsen stocks ??


We all knew this would happen

We all said outsourcing to Infosys was a huge mistake and the quality of work will drop drastically. And guess what? Just a few years later, Vanguard is now bringing back some of the outsourced jobs because what we were saying turned out to be true. Still not enough, but it's a start.


Quality Issues???

I work in Ford Credit / Lincoln Customer Service. You get a good picture of how poorly made these vehicles are listening to the customers. Vehicles sitting at dealers for months waiting on parts / engines, etc. while customer still making payments on the vehicles. Not enough loaner vehicles to go around in the process. Lots of buybacks if the dealer can do it depending on state limitations, etc.It is truly a mess. We do offer extensions but cannot do many at once on these vehicles. Customers going back to GM, etc. accounts getting paid off by GM and other dealers due to customers trading in due to so many recalls and problems.


FLD - your pursuit of revenue over quality finally caught up to you...

https://www.kiro7.com/news/local/lawsuit-claims-seattle-based-f5-overstated-cybersecurity-strength-before-revealing-major-breach/EVFK25KTSRDUXH5IXHL6JVZF3I/

I let my managers and directors know of the decline in quality for the last many years. And I was ignored.


Seriously?

I think we need to learn where and by whom these hinges were engineered. It's a HINGE, not rocket sceince. Does anyone know?
https://www.fox2detroit.com/news/ford-escapes-recalled-liftgate-hinge-issue


Sponsorship Qualification Fraud

Layoff notification requirements: If a company lays off a U.S. worker within six months of filing a labor certification for a green card, it must notify potentially qualified U.S. workers. This requirement can make it difficult or impossible to proceed with foreign national sponsorship, as noted by Nilan Johnson Lewis PA.

--> Let’s Be Real: Managing Immigration Sponsorship Requirements During Company Layoffs

https://nilanjohnson.com/lets-be-real-managing-immigration-sponsorship-requirements-during-company-layoffs/

While Fiserv had laid off close to 10% of the Full Time employees, according to the above law, how can they "continue to Sponsor Green Cards and H1Bs" where Fiserv ferociously "proves" that no US Citizen is available to take that job and only an Indian with a fake resume and a purchased degree is the Perfect choice for that position.

My head hurts.. need a break until the mid term elections..


Stop the Outsourcing!

There is a major gap between Verizon’s international leadership and its US subscribers... For VZ to survive we should focus on America and completely stop offshoring to Europe and India. This got us nowhere and it's getting worse - we should focus on quality and stop this short term fixes that are causing chaos and rot.


Ford Hiring Powertrain Forward Model Quality Engineers

That's pretty rich given they've kicked so many of deep experience employees to the curb since Hackett decided you didn't need any automotive experience to design and build vehicles. Fast forward, quality is in the tank and NOW they are seeking experience.
https://shorturl.at/w2xd5


How’s Murphy Onshore and Offshore Integrity?

Hearing that both offshore and onshore have recently had process and controls integrity issues. On the onshore Eagleford shale appears galvanic corrosion and poorly designed kit is resulting in production deferment and significant retrofit costs.

Does chinook/cascade have operational challenges? How long will these assets be profitable?


Why are many leaving?

Very worried about what’s going on. Since the new CTO joined many Head of XYZ have left. The culture feels worse. Product quality has dropped. More customers are leaving because of bad product quality. The CTO has also pushed out many. That is very serious.
The share price keeps falling. Do they know something we don’t? Is the CTO making things worse? Is this company in trouble? What does this mean for our jobs? Very worried.


Loyalty should work both ways.

If you have been LOYAL to Nokia for the past 15+ years, even without a salary increase for several years, and have stayed with the company because you enjoy the work and want to see Nokia be successful, than Nokia should also be LOYAL to it's employees as well, by keeping the experienced employees employed since telecommunication network product(s) knowledge can't be gained within a few years, but takes years, if not decades to master it (if that's even possible). Once that experienced person is laid off (replaced by a much less knowledgeable person), it will be difficult for the company to make quality products to deliver to it's customers. It may be able to meet the deadline to deliver the product to the customer, but the quality of the product will suffer due to the lack of experienced knowledge. Hence, loss in Billions of dollars in revenue as we have seen in the past with loss of AT&T and Verizon. Will Nokia continue to make the same mistakes by putting quality last (by laying off the older experienced employees)?


High performers targeted again

Judging from what people have been reporting, the better you were at your job, the more essential you were to a project, the more experienced and skilled, the higher your chances of being laid off. I guess quality is expensive. I just wonder where the breaking point is, when everything will finally fall apart, seemingly all at once.