#outsourcing

Why not just bring in those consultants they adore and pay them a fortune to do it? Oh, right, they have no clue about the actual work. So instead, they squeeze even more out of us on the cheap whenever they can, and humiliate us on the side.

Does anyone have info on that? Heard through the vine that it was happening.....

In addition to ongoing engineering performance challenges, a lack of transparency around progress, and significant network and connectivity problems, we are now encountering scheduling issues with India-based engineers. Several have declined to attend meetings scheduled after 10:00 a.m. Central Time, citing the late hour on their end. In some cases, there is resistance to meetings held after 8:30 p.m. local time, which would require U.S.-based staff to substantially alter their work schedules by starting meetings as early as 6:00 or 7:00 a.m, a practice that falls outside standard industry norms. These scheduling disputes are repeatedly raised while the engineer declines to attend meetings or take on work, leaving the engineering lead and offshore vendor to sort through the issue. This pattern can persist for weeks, during which the offshore engineer continues to submit and receive approval for full 40-hour weekly timesheets. This outcome reflects the risks associated with outsourcing while eliminating experienced in-house talent.

When i get a task sent back to me with a foreign name I already know its going to be a disaster. Customers constantly complain about the foreigners they cant even understand and the sublevel competence they provide. When will Cigna stop offshoring jobs and realize they are losing money because of these people. Some of them are great, but not enough to justify opening big facilities and replacing Americans. Americans deserve American service. Cigna is digging its own grave. Hopefully someone in government puts a stop to offshoring American jobs providing services to Americans.

Announced today, analytics/reporting staff to be rebadged to Certilytics. No numbers given. Also seems like a prelude to more outsourcing in the future.

Is Xerox planning on canceling the contract with HCL? Who does Lexmark contract with for offshore low cost labor?

Sycamore is set to replicate the approach they used with Staples for Walgreens, establishing a Global Capability Center (GCC) and relocating over 70% IT jobs to India. TCS will be supporting this transition. Good Luck to those who are still with Walgreens!

With her lack of clear leadership and strategy as well as her focus on outsourcing any and all jobs she can to those who "defer to others" when making decisions it was only a matter of time. I for one congratulate Athena for failing upwards once again!

Jobs are being shifted to India ASAP

Cisco Just invested Billions in India manufacturing and training while cutting training, offices and resources in the USA

How is the landscape looking right now? Is it akin to the hunger games?

First thing is the cloud stuff. We were told to go full hog to the cloud so we did. Now the outages are insane, and leadership is regretting it for our area, but with on prem set for decomm, there is no turning back. Not to mention the costs are through the roof with offshore misconfiguring it and cranking up the bill.

Secondly is the AI stuff. Feels like every team is just publicly declaring they are cramming AI into everything, attempting to, and then failing and trying to cover it up.

Will Candyman actually face accountability for this disaster? I have yet to see a working demo or plan that made any sense since he took over.

I also was told yesterday that PW's organization is set to deploy "hundreds of AI agents" to production next year who will be giving us business and funding, which i frankly find extremeley hard to believe.

Take it from someone that went through an "affiliation", as soon as your guaranteed employment period is up, there will be mass layoffs.
Highmark will outsource all your jobs to India. Jump if you can.

Seems to me like they posted a bunch of engineer 3 and higher roles all for hyderabad/bangalore. Didn't we just lay off a bunch of those roles in August from Seattle? What a coincidence!

Careers page (engineering): https://ffive.wd5.myworkdayjobs.com/f5jobs?CF_-_Job_Posting_Category_Extended=ebc0867ff0da10015d4881e40be60000

As of February 1st no more in-house techs Cute 🥰 How the destroyed this place, You will now be and independent contractor

Only 10 job postings in US. All are exec level. No CE openings. Heard that all instructors at NCRU were let go.
So I read that as customer service is gone in 2026. My guess is no service contracts will be renewed and any service will be outsourced. Anyone heard is parts in Memphis is moving or closing?

The End is Near

Another not very good sign on what is coming:

https://www.linkedin.com/company/tmusglobalsolutions/

Isn't the Accenture contract cancellation date fast approaching? Does anyone know how many current Accenture contractors will be brought on by the new vendor and how many will be let go?
Someone I know who is still there tells me they have been setting up access for new the new vendor like crazy.

Is Dan's way of saying "We don't need you anymore."

Outsourced and Ai is doing the work, while we all meet.

How can it not? Underpaid lackeys for decades training others, and core development is all outsourced.

Competitors with the good taste, rare talent and skill to innovate will make the company more and more irrelevant in due time as a guarantee.

Are you in Operations in the US or Canada, well expect your job to go overseas in 2026. Along with our friends from McKinsey, Ops leadership is making a BIG push to offshore Ops team members to our offices in the Philippines or to a new third party vendor in India. Yes, you heard it right, your years of commitment and hard work will be rewarded by giving your job to a third party vendor, all to save a buck. Looks like this will be a big shift with almost 70% of Operations team members in North America being impacted. Managers, SME's, skilled roles to call center and back office, doesn't matter. Going from thousands to only hundreds of team members remaining in the US.

So uh… heads up to the rest of the company when your new offshore “team” pulls up with zero idea what they’re doing. Good luck, I guess

I'm genuinely wondering, our work is continuously outsourced to many countries with the bulk being to Argentina AND India, but India seems to bear most of the brunt and hate comments. Is it legit because Argentina does a better job than India? Or people just don't like Indians for variety other reasons?

The heading says it all

Layoffs confirmed by a senior leader at my plant that has majority experience in the corporate offices. They said it will impact a lot of corporate positions & may also impact some field roles. They said it’ll happen end of this week early next so brace yourselves! They’re blaming it on the merge but we all know they’re out sourcing roles to Mexico etc

Came across this while scrolling through our board, checking for updates. OP: @b5+1kbdhf394

After 15 years at Verizon leading AI initiatives, I was swept up in the latest RIF which was ironic, given that one of my current projects was highlighted in Dan’s recent AI pitch.

I began transitioning responsibilities to a senior colleague, only to be told today that I should now train a new hire in India. Same title as mine, brought on last week, fresh out of a 2021 graduation, yet his resume reads like he mentored Sam Altman. Apparently, “worked exclusively with US companies in India” is the new definition of deep experience.

When I asked my Sr. Director for clarity, the response was : “This is out of my hands. More org and budget changes coming soon.”
Translation: brace yourself, the outsourcing wave is just beginning.

Let’s be clear, Verizon isn’t cutting costs by hiring “cheap labor.” as I see some oblivious people saying, these contracts start at $40 an hour and can climb past $60, often padded with fantasy resumes. The difference is they’re remote, from small towns where overhead is low, while Verizon keeps cashing in here in the US.

So don’t fall for the AI fairy tales or the “Verizon values” slogans. The reality is simple:We U.S. employees are being replaced, while our politicians & news outlets are busy with nonsense and the greedy companies keeps pocketing the profits.

Stating the obvious: layoffs are direct hires losing their job. Ironically, outsourced labor is often low quality and sometimes justified because it is “easier to fire a contract worker”. Yet I am not seeing a directed reduction in this labor pool. What gives?

The recent Verizon layoffs are primarily linked to the company’s acquisition of Frontier assets. Verizon now needs significant capital to fund the integration of Frontier into its existing systems as well as to cover the acquisition-related expenditures. These financial pressures are the real drivers behind the workforce reductions.

Claims that the layoffs were caused by pricing competition with T-Mobile or customer poaching are largely unfounded and do not reflect the actual strategic motivations behind these decisions.

While Verizon attributes the recent layoffs to financial pressures from the Frontier acquisition and the massive integration effort ahead, there is another internal reality often overlooked. Certain internal groups “the termites” are using the Frontier merge as a convenient narrative to justify aggressive outsourcing. These teams benefit from vendor deals, back-channel incentives, and the opportunity to extract as much as possible from the outsourcing process.

In the shadow of the Frontier integration, these internal agendas are quietly shaping decisions far more than the publicly stated reasons like pricing competition or customer churn.

The Verizon Split: A ServCo/NetCo Divorce Threatened by an Outsourcing Anchor
Verizon's strategic push to separate its core business into two entities—a customer-facing ServCo and a network-operating NetCo—is a widely publicized move aimed at unlocking significant shareholder value and slashing $10 billion in operating expenses (OpEx). While structurally sound in theory, internal echoes suggest the entire separation plan is at risk of being operational chaos due to a critical pre-existing flaw: the poorly performing $2.1 billion Managed Network Services (MNS) contract with HCLTech (HCL).
This separation is not a fresh start; it is a complex IT and process de-integration effort that is being attempted while a core operational function is under external distress.
(....)

1. Amplified Operational Chaos in the Split
   The HCL underperformance is an anchor dragging down the separation process itself:
   Increased IT Migration Costs: A structural split necessitates the clean de-coupling of legacy IT systems. If HCL manages key operational platforms (e.g., MNS systems) but lacks sufficient documentation or operational control, the process of separating and replicating those systems between the new ServCo and NetCo becomes slower, more complex, and pushes the one-time separation cost (estimated at ∼$1-2 billion) higher.
   A Crippled ServCo: The new ServCo requires a seamless hand-off to HCL for its post-sale support model. If this model is already shaky, ServCo’s initial business processes—built on this flawed assumption—will be unstable. This handicaps the ServCo’s agility and customer experience from its first day of independent operation.
2. Workforce Strategy and the Risk of "Brain Drain"
   For the remaining workforce, the situation is characterized by deep distrust and volatility:
   More Internal Turmoil: Employees facing layoffs or transition will have zero confidence in the quality or stability of the outsourced HCL entity. This increases the risk of the most valuable, experienced employees choosing to quit prematurely rather than participate in the chaotic hand-off, further exacerbating the "brain drain."
   Pressure to Shadow: Verizon leadership faces internal pressure to quietly keep high-value engineers in-house to "shadow" or "fix" HCL's work. This preserves short-term service quality but utterly defeats the separation’s core OpEx reduction goal.
   The successful separation of ServCo and NetCo depends entirely on a stable operational base. If the HCLTech partnership remains an underperforming, fixed-cost liability, it will not only undermine the expected cost savings but also significantly reduce the market valuation of the customer-focused ServCo, jeopardizing the entire value-unlocking thesis of the structural split.
   The company must effectively restructure or contain the HCL relationship before or during the separation, or risk the split becoming an exercise in formalizing operational distress.

Customer service, specifically financial service… incompetent. I really shouldn’t have to look up 5 different roll ups to finally get to the onshore opps manager to get a VERIZON ERROR fixed.. that supposedly cannot be fixed by tier 1.. but they won’t transfer to sup. So a whole day spent just to remove a suspension that was a Verizon error on a long time loyal SMB customer. Where is the surprise and delight in that Dan? How about we delight our customers with on shore, competent reps?

With all the outsourcing, the system changes, replacement of experience, I see so many errors. Polaris is a disaster and people being rotated in and out who don’t know the process.

I’m a former employee and was having drinks with my friend (a senior manager who still works there). He mentioned there’s a big project under wraps to migrate most of the US based contact center to the Philippines next year. Thousands of employees are scheduled to be cut. Figured I’d share and see if anyone else wants to confirm or deny it and share details.

There is a major gap between Verizon’s international leadership and its US subscribers... For VZ to survive we should focus on America and completely stop offshoring to Europe and India. This got us nowhere and it's getting worse - we should focus on quality and stop this short term fixes that are causing chaos and rot.

I’m not sure if Accenture is really transforming or modernizing the application? Are they just doing BAU. Another question is TIAA planning to outsource their data division?

The Accommodations Management team has been laid off and the work will be outsourced to a vendor controlled by leadership's agenda - which largely focuses on not supporting those with disabilities and taking away accommodations. The upper leadership talks a good game in public, but the truth is behind the scenes that is absolutely not the case.

One of Oracles major downfalls is when they outsourced to JLL. Oracle, DW thought it would be a great cost cutting measure , when I fact JLL is doubling the price of everything they do for Oracle. Our buildings are literally falling apart inside and out. Such a shame.. Peace and love all.. Try and enjoy the holidays all that matters is family..

Seems no changes to VZI yesterday. What’s happening from that front? Anyone know Dan’s POV on outsourcing?

I can tell you from my experience that the onshore GTS developers are far more productive and skilled, but you can get 4 offshore for the price of 1 onshore.

To the Board and shareholders who championed outsourcing: How's that cost-cutting strategy working out? You couldn't wait to offshore customer service and chase those savings, letting outside contractors hollow out what made this company great. Now Verizon is a shell of what it was, rotting from the inside, and the talented people who repeatedly saved your as--s are long gone. Congratulations on your short-term gains.

Heard india team will have huge layoffs in December first week. Seems dan wants to cut down on outsourcing

Sounds like I'll get a long vacation at some point next year.

What about HR? Did they escape again? How about IT? Anyone left to RIF there or all already outsourced?

Emails started going to US employees, slack channels for US employees only started showing up.
They are protecting the offshore employees from seeing this ugly carnage here in the US.

US companies keep making billions here, yet they fire American workers and ship jobs overseas. Outsourcing is booming 980 billion this year and projected to grow to 1.6 trillion in 5 years, all these are US jobs getting outsourced while families here drown under rising healthcare and living costs.

WE NEED TO REACT

The HIRE Act was built to protect OUR jobs, but Congress lets it rot while CEOs like Hans and Dan cash bonuses. If we don’t support laws for U.S. workers, no one will.
Call your lawmakers, flood them with requests to support US workers and not to cave in to outsourcing lobbiest:
Contact your lawmakers
https://www.usa.gov/elected-officials

The HIRE act is stuck with this committee https://www.finance.senate.gov/about/membership

All you dead weight in GOA exploration about to lose your jobs. They’re outsourcing your jobs to Louisiana