#outsourcing

You will be laid off asap because your function can and will be done elsewhere for less cost.

Here are the 3 reasons why Verizon will
never live up to its rivals or its own best years from the past.

1. Outsourcing CS, IT and other depts
2. Everyone wants to be a manager, attend meaningless meetings to say the right things, pointing out all the wrong things that need fixing BUT NOBODY WANTS TO DO THE WORK!! Managers aren’t doing any actual work.
3. Nasty debt problem. Execs and board put us in a position impossible to get out of

Does anyone know how long these contractors are here to stay?

..cant pay them back.
Lays off 600+ so far to print artificial money.
Outsources IT to TCS with sub-par knowledge, skillsets, and abilities.
The organization eats the people that made it great, rewards and protects thr managerial, director, and vp branches. - hires a buzzword artist that has ties to Indian based TCS.. and guts the company just like he did at Shell.
The bowl is swirling.
Firesale is imminent.
Wouldn't doubt there being a SEC investigation or two in the future.

Several of my peers who left Vz as part of the 2024 HCL deal have recently been hired back as contractors. Would you consider a contractor position if offered?

Over a couple years ago, Verizon leadership sent 3500 Verizon employees to HCL. HCL has let go 99% of them. Customers are leaving because they don’t want to deal with India, or the incompetence of HCL. I hope Gina, Kyle and the rest of the complacent leadership gets booted. I know they will cut more of the business unit. To best of luck to those have been through a lot since MCI.

The lack of knowledge, along with long calls to address a simple task, of the CS reps at Humana now is unbelievable. Humana has really messed up by outsourcing those jobs, cause we used to have really great CS reps.

IT is a mess. Never seen it this bad. Its even worse than when Eder was here. What are you seeing in your team? We can't get any decisions made. Nothing is getting done. The only thing we see are jobs heading offshore. Getting out as soon as I can.

Hey Dan. Do us all a favor and shut it down here in the US and move the whole operation to the Philippines. Quit playing games, just get it done.

https://www.reddit.com/r/IBM/comments/1ownc23/between_the_hire_act_and_ibms_new_100k_visa_fee/

Work as prescribed 9-5 M-F. Been done nearly a century. Prove they do not need to send your job overseas. RTO is for collaboration and winning. No whining.

Can we agree that data centers will be be farmed out.

Can we agree that customer facing jobs are safe, but only untill kiosk improvements are completed and we are looking at a wave of cuts there in Q2 of 2026.

What am I missing?

I've heard that bids are open to outsource the entire department, management included. Any word? Will we all be hired by the outsourcing company?

If this forum is a reflection of layoffs, it almost appears IT have been decimated by layoffs much more than other teams. Can I ask which IT teams have definitively been outsourced? Also, which other teams have had meaningful layoffs? Doesn’t seem to be that many outside Operations.

Received reputable information that a 3rd round and most likely more to follow is confirmed. At this point if you’re under Chris Lepre and haven’t received an NDA offer to be part of the long term retooling and full infrastructure and operations outsourcing you aren’t part of the plan you’re part of the discarded. Tough spot to be in to decide whether to jump now and miss a severance or ride it out but unfortunately your fate has already been determined. This place has become so entirely different and Sharps and his mishmash lead team from other failed businesses is to blame.

Moving teams to outsourcing companies like NTT, Infinite has completely misfired. Instead of improving efficiency, it crippled operations, destroyed accountability, and ki-led ownership. Rebadged staff don’t respond, don’t resolve issues, and have no stake in outcomes. Management must stop making these reckless decisions — you cut inefficiency, not entire teams. What was meant to streamline costs has backfired, creating chaos and eroding trust. Leadership should focus on empowering in-house talent, enforcing accountability, and rebuilding culture. Stop outsourcing responsibility — it’s not cost-saving, it’s self-sabotage. Learn to lead, not to offload. Fix the structure before the foundation collapses entirely.

Y'all given a mask and voila! the racism is revealed.
Listen, if you wonderful Americans were smart and effective, there is no need for the management to go around looking for "PoOr InDiAnS". They know Indians are smart, efficient, and get the job done for a decent paycheck. and oh my GOD how SLOW do you guys WORK? (Not all, of course, I've met multiple smart Americans but then there are the disgusting slackers) Your brains don't work coz you've been in the company for 25+ years and you all do such MIND NUMBING WORK, with no passion nor energy. But guess what? you get paid 4x for that. That's a waste of money, nah mate? Instead Indians here do the SAME Work, HALF the TIME, HALF the COST. Maybe if you dimwits pulled up your socks, stopped poking your nose in other people's business ("WhY iS He WoRkiNG fRoM HoMe" Sir, its 2025. We use TECHNOLOGY to get jobs done faster and smarter. Go back to 1925 if you want to work the way you want) you can maybe, one day, prevent jobs from getting outsourced. But nah, you all on here, ranting coz you know your job is on the line - warming seats in office for a hefty paycheck ain't helping you keep your job. Next time you wanna be a racist, ask yourself, "Am I qualified to be one?" coz chances are, you aren't. Pray for yourself, your family, and IF you have it within yourself, for others. Coz at the end of the day we are all corporate slaves.

What's being targeted and where do you see this going in the future?

outsourcing ruined this company top to bottom. I have been seeing this decline for last 6-10years. IT apps being built are below college project level. If Dan really wants to fix this he should start the reboot there

I'm not a spiritual person, but I do believe in the concept of right/wrong, good/bad, etc.

There is an evil lurks witihin the Gainwell culture. It can be felt on so many levels through the work day. Whether it be interacting with managers or certain individuals who have some state of power or authority. Even when dealing with peers.

It's the toxicity. People taking from others, but giving so little in return unless there's a direct benefit to themselves. People that can't be bothered or respond to others unless they want something in return.

It's been mentioned about intra and inter-departmental gas-lighting, purposely withholding information for the sake of control or to merely sc--w with somone. You would have thought that would have decreased with NTT taking over operations. But on the contrary, it hasn't changed. In fact, the sickness has started to spread to NTT in some aspects. Possibly because so many of those Gainwell managers, are now NTT managers. Or NTT has to follow Gainwell's wants or marching orders.

I've always seen NTT as being the fall guy. Yes, NTT, come manage our operations. But you have to do so in the manner we require or want. If that be the case, then nothing has actually changed. Gainwell is still making the bad choices and calling the shots, but now they have someone to pass the buck on, to divert attention

Intel finalizing plans for mass IT outsourcing to Acenture and Infosys this will allow Intel to realize a significant headcount reduction aligning with Lip Bu Tan’s plan

• PwC reportedly laid off its entire internal creative team of around 40 employees, along with some communications staff.
• Internal sources and Reddit posts indicate the firm is outsourcing creative and marketing work, possibly replacing some functions with AI tools.
• PwC had partnered with major ad agency McCann in 2024 and launched a major rebrand earlier in 2025.
• The layoffs suggest PwC is shifting away from in-house creative production toward external or automated solutions.
• Reactions online note that AI-generated marketing materials are nearly indistinguishable from work by professional designers, underscoring the shift’s broader implications.

  https://www.goingconcern.com/layoff-watch-25-pwc-cuts-creative/

Outsource Scammer: “I have a sale for you, they want everything.”

Me: “Great, thank you.”

Customer: “Hi, the previous representative told me I would receive $2,000 in credit and one year of free service.”

There is NOTHING honest about them.

I know certain roles in RMC cannot be outsourced but curious what the rumblings are on where and when they will be doing layoffs?

I at one time worked in the Pro Support department for a year before I moved tf on from that god aweful job..

But I'm curious with all the layoffs in IT/tech support, is there even a US based Pro support team anymore?

I remember that one of the differences between pro support and pro support PLUS was that with PLUS, you were GUARENTEED to talk with someone in the USA.

TCS , the named outsourcing for the core IT infrastructure teams at Lyondebasell, in an effort to reduce cost due to a CEO thats has shamelessly destroyed a vibrant company with unneeded loans, closed plants and a business model that is ridiculously unsubstantiated, has proven during a "transition" period, to going to cost more jobs, less productivity, poor service, and downtime. This Indian based company is typical of a CEO, CFO, CTO and certain directors that have little to no knowledge of IT outside of the buzzwords they learn on Google. The dumpster fire that is management has reduced a prosperous company and great place to work to a steaming pile save-my-a-s ELTs and SVPs with below sub-par entry level at best outsource contractors.

If you as a US Citizen Worker cannot see this now (yet) and think this is all jargon talking points or fear mongering, I think you probably need to think about it.

Just spend an hour or two doing some internet searches on the subject matter. This will not only effect you but your children and grandchildren’s economic futures.

When will TRP outsource retail account servicing like they did for their workplace retirement and 529 businesses? Seems like they could be more profitable as a pure asset manager with less overhead.

All the performance managers, to marketsource.

Is cpu going 3rd party?

I am sure other posters will share many examples, and yet the reader will still not be able to grasp the extent of incompetence they are gifted with and waste they lay all around.

SMP was the new legacy free modern vision for panels.
SMP was started with USA IT peeps.
SMP got rid of the USA peeps and used TCS replacement peeps.
SMP got rid of the TCS peeps and used GCC replacement peeps.
SMP released and failed.
SMP got rid of the USA product peeps and are using GCC replacement peeps.

Nielsen whole business is house of cards. They running out of cheap 3rd world countries.

It started with parts of Tech. Will parts of Operations and Marketing be outsourced? Who knows, maybe even Distribution in certain markets.

had to take that off my chest.

Is anyone else ready for the shitstorm that will be end of month wire issues? Ever since we got to the ISO platform, which everyone touted they took 3 years to work on and will absolutely work, I've had nothing but dissatisfied customers and wires either being caught in queue for too long, leaving the bank but reporting lagging for hours, or not even leaving the bank. I feel we have taken a major step backwards when it comes to technology and our senior leaders have no idea what's going on, which is sad and disappointing but not surprising. I now have to be online an extra 3 hours tomorrow just in case there are wire issues because instead of creating an in-house program with our tech team like other major banks, we naturally outsourced it to a third party at the cheapest price so we get what we pay for. And, we are also the largest bank to use this platform and I don't believe this platform can fully support the number of transactions that go through on a daily basis especially at any type of end, such as month end, quarter end, fiscal year end, etc

It’s time for T-Mobile to return to the efficiency of the 2014-2020 era.. or even before the Sprint merger and the sh-tshow Marcus East period. Amdocs and certain underperforming vendors, particularly in Atlanta, have delivered limited value. Moving work to talent, including at the new GCC in India, is setup in the right direction. Next attention should turn to other low-quality, high- cost vendors likes of PK, Concentrix, and HCL to ensure resources and dollars are used strategically, especially after dropping so much cash on Jeff Simon’s pipe dream “cyber defense center.” All show, all the time. 💸

Not my post - see @f6+1k8rdy748

Tu-d Party Delivery postponed delivery of a washer and to the customer’s third floor apartment, because they need “four people”. These are the same people that the left said “ will do the work that we don’t want to do.” In house delivery would never have done this, whether it was front load appliances or not. These people that deliver are lazy, apathetic pieces of sh-t, and Lowes lets them get away with it, just so they don’t have to pay a decent wage and benefits to real Lowe’s delivery associates.