#outsourcing

Is anyone else ready for the shitstorm that will be end of month wire issues? Ever since we got to the ISO platform, which everyone touted they took 3 years to work on and will absolutely work, I've had nothing but dissatisfied customers and wires either being caught in queue for too long, leaving the bank but reporting lagging for hours, or not even leaving the bank. I feel we have taken a major step backwards when it comes to technology and our senior leaders have no idea what's going on, which is sad and disappointing but not surprising. I now have to be online an extra 3 hours tomorrow just in case there are wire issues because instead of creating an in-house program with our tech team like other major banks, we naturally outsourced it to a third party at the cheapest price so we get what we pay for. And, we are also the largest bank to use this platform and I don't believe this platform can fully support the number of transactions that go through on a daily basis especially at any type of end, such as month end, quarter end, fiscal year end, etc

It’s time for T-Mobile to return to the efficiency of the 2014-2020 era.. or even before the Sprint merger and the sh-tshow Marcus East period. Amdocs and certain underperforming vendors, particularly in Atlanta, have delivered limited value. Moving work to talent, including at the new GCC in India, is setup in the right direction. Next attention should turn to other low-quality, high- cost vendors likes of PK, Concentrix, and HCL to ensure resources and dollars are used strategically, especially after dropping so much cash on Jeff Simon’s pipe dream “cyber defense center.” All show, all the time. 💸

Not my post - see @f6+1k8rdy748

Tu-d Party Delivery postponed delivery of a washer and to the customer’s third floor apartment, because they need “four people”. These are the same people that the left said “ will do the work that we don’t want to do.” In house delivery would never have done this, whether it was front load appliances or not. These people that deliver are lazy, apathetic pieces of sh-t, and Lowes lets them get away with it, just so they don’t have to pay a decent wage and benefits to real Lowe’s delivery associates.

I believe this is a major concern perhaps being overlooked.

I wonder if the American public or even our government realize how vulnerable transferring sensitive american federal health data across the world globe to another country in the far east.

Please discuss. Maybe not an issue but personally it makes me a little concerned.

I’m guessing the VEC isn’t the answer to everything then. HCL appears to have been a disastrous strategic move, or at least very poorly executed. It just feels like that whole area needs to be completely changed around so it finally puts the customer first. I’m hoping for more investment and better leadership

I have been reading the layoff section of several of the larger Health Insurance Companies that offer Medicare Advantage plans.

And they all appear to be making, what at least I feel is a mistake…at least from a humanitarian aspect. They are all exchanging American citizen jobs by swapping them out for two things: Artificial Intelligence & Outsourcing to foreign countries.

I believe that C-suite Executives for all these companies are gearing up for what they already perceive, as follows:

—Medicare Advantage is no longer profitable, which Insurance Execs see, the Government sees, and even the members are starting to see (as MA plans that used to be rich with benefits are now getting skinnier)

As a result, I believe and predict the following:
—Within the next 5 (five) years, MA will completely tank and the largest of the large private Medicare Insurance companies will all submit to the Government RFP (Request For Proposals) bidding to get a contract to administer Original (Traditional) Medicare on behalf of the Government. Note: That is not the same thing as administering MA plans that happen to be funded by the Government.

Because doing this will need to be much more streamlined and not have all the human overhead, which also comes with different challenges, I think this is what Insurance Company Executives are preparing and getting “house cleaned” in advance, as it were.

Side note, and I say this in jest. If 5 (five) years from now, my prediction show to be true, as a sort of concession prize can someone please send me a check for a million dollars? I am kidding! Lol

Here is what I captured in our threads over last two days, I hope this helps somebody:

===== A. Technology, Engineering, and Cybersecurity =====

1. "They are laying off tons of Cyber Security employees at the moment." (@c6+1k8nb9xqa)
2. "TES is getting gutted." (@c5+1k8nb9xqa)
3. "The entire GXC team has an invite on the calendar. Fiddelke and his cronies are insane, their email specifically said a goal was to 'accelerate technology'." (@c4+1k8nb9xqa)
4. "Tech is getting hit with them as well." (@bh+1k8nb9xqa)
5. "Target plans to outsource all of tech, engineering, and security, what does not get moved to India will be outsourced to a contract here in the US." (@a2+1k8njmzmw)
6. "Tech / R&D - Nothing yet!" (@a5+1k8neramv)
7. "TES Procurement." (@a5+1k8nd7sed)
8. "Which team of cyber? Does anyone in cyber received an email?" (@df+1k8khq2xa)
9. "The entire r&d/new technology team was let go. Their lab, which is where lots of teams went for testing and where they gave tours to outside groups, is dark and empty." (@ba+1k8rbk1en)
10. "Lots of engineers, TES: L4s in service centers got hit hard, also L6, and WFM." (@OP+1k8p4z1py)
11. "I’ve seen two senior engineers get laid off from digital. Also saw a principle get laid off from research and development area." (@a4+1k8nx6h2k)
12. "Food supply chain lost a few directors." (@dx+1k8khq2xa)
13. "EA is gone." (@a7+1k8nj573p)
14. "Enterprise Insights." (@a3+1k8ngxvkj)
15. "Data Analytics — My husband was just laid off. He's technically in the Tech space so looks like no sector is safe. He wasn't an engineer btw." (@ab+1k8nm3hwg)
16. "In my department most are L6 and L5 and the cuts were: 5x L7, 5x L6, 2x L5." (@a8+1k8p5x96h)
17. "The company's performance was lagging, so today's layoffs are the sad and painful result of that lackluster performance." (@OP+1k8nfxb8q)

===== B. Merchandising, Planning, and Design =====

1. "L7 planning directors. Remote L7 merchant directors." (@a8+1k8ngp8jp)
2. "A few contacts in Merch Planning have posted on LinkedIn that they were cut." (@ac+1k8np3z05)
3. "All buyers and planners did not survive." (@a8+1k8nr1dcy)
4. "Did planners company wide get laid off or just in F&B and E&B?" (@a4+1k8ntf0w6)
5. "I believe any L7 (director) planning role was cut. Merch Planning had roles from L4-L9. A few L8s and I believe 1-2 L9s as well." (@aj+1k8nr1dcy)
6. "Merchandising includes Buyers/Sourcing/Design/Tech, right?" (@aa+1k8neramv)
7. "Merch (design)." (@OP+1k8njsv5g)
8. "Creative (marketing) is gone, too no?" (@a1+1k8nngs71)
9. "Properties, Merch, Store Ops — so far..." (@a2+1k8neramv)
10. "Properties." (@OP+1k8neramv)
11. "They eliminated our US director so everybody reports directly to India now." (@a7+1k8r4vhg6)
12. "Some teams disappeared entirely (e.g. the Multilanguage team that handled all translations.)" (@a3+1k8ref4pn)
13. "This is the breakdown of the layoffs by position in the US: Director - 87, Manager - 56, Lead - 45, Analyst - 19, Principle - 9, Associate - 6, Partner - 5, Specialist - 4, Engineer - 3, Auditor - 3, Accountant - 2, Designer - 2, Admin Assistant - 2, Recruiter - 2, Consultant - 2, Scientist - 1, Other - 11." (@a5+1k8p4cdjv)
14. "Agostino said names of teams and people who were let go in a team meeting today, when's he getting fired for leaking names?" (@a6+1k8rgty6d)

===== C. Customer Service, Operations, and Call Centers =====

1. "Quite a few of us across CSC." (@c0+1k8nb9xqa)
2. "L7 on my team. Store ops." (@bp+1k8nb9xqa)
3. "The call centers got hit hard. L2 - directors. Gone." (@ac+1k8ny0d51)
4. "DGS/CSC/GCS mega hits." (@a3+1k8p4z1py)
5. "GS, CSC, GR — Any word on how the call centers faired?" (@a2+1k8p2ba0w)
6. "All three? what are you talking about? 5 leaders (including Sr. Manager and Director). DGS/CSC/GCS were completely gutted." (@ac+1k8nxp7tb)
7. "400 TCB employees laid off." (@a2+1k8p53mv4)
8. "TCC is gone, and all service center TLs are gone." (@ak+1k8pgaz3b)
9. "AP. Higher up leadership has a private." (@a7+1k8neramv)
10. "Legal Affairs or Investigations — I see 9am blocked off on a L7 and L8 I think." (@c8+1k8nb9xqa)

===== D. Diversity, Equity, Inclusion, and Community =====

1. "They let go most of the DEI teams and the company is being transformed into a sweat shop with no values or morals." (@OP+1k8rtbfab)
2. "The diversity team just changed their name to community impact or something like that and none of them were touched by layoffs." (@a9+1k8r4q82d)
3. "The diversity team doesn’t exist anymore." (@a5+1k8r41pyx)
4. "Much more supply chain folks next time. Community and belonging will also be affected once those holiday photos come off the fridge." (@ad+1k8rtbfab)

===== E. Finance, Analytics, and Administrative =====

1. "Finance impacted?" (@ad+1k8neramv)
2. "TES Procurement" and "Finance impacted" both mentioned as affected functional areas. (@a5+1k8nd7sed, @ad+1k8neramv)
3. "Official WARN notice... Positions affected include: Accountant, Analyst, Director Finance Strategy & Operations, Sr Manager Tech, Sr Manager Cybersecurity, Sr Recruiter, Team Lead Financial Products, Team Lead Guest Relations, Team Lead TCC Delivery Services, Tech Operations Program Manager, Vendor Manager." (@ad+1k8np2as9)
4. "Communications." (@a2+1k8nghft6)
5. "Design/PDD Teams — anyone get emails? What levels? What Divisions?" (@a5+1k8nf9ynm)

===== F. General, Multi-Area, or Target-Wide Mentions =====

1. "Tech / R&D - Nothing yet!" (@a5+1k8neramv)
2. "Tech, digital & cyber so far so good today. but... are we just left for latter and will there be a massive cut within these groups as well?" (@a7+1k8p1j133)
3. "The company's performance was lagging, so today's layoffs are the sad and painful result of that lackluster performance." (@OP+1k8nfxb8q)
4. "From what I’ve seen it’s mostly been low performing ICs in digital. Minimal impact. But I’ve heard rumors that there will be another wave that will hit digital harder after peak." (@a3+1k8nrdpg3)
5. "Very sad to see research and development teams eliminated, it always seems like the first thing to go in a mass layoff like this." (@OP+1k8pntp9g)
6. "In my area, all the L7s were let go were doing the work of an L5 or even an L4." (@a6+1k8r7fqnj)
7. "The distribution list that was used to email people who were laid off was shared." (@a5+1k8pkdyew)
8. "Associate buyer Sr Consultant Financial Products Lead IDO Specialist Sr AP Tech Investigations Sr FSQ Specialist Home Based Sr Specialist CSC Principal Engineer US Sr Photo Producer Associate Fabric Engineer — from what I saw." (@aa+1k8nqwqqq)
9. "TII employees that were not impacted received an email telling they would continue to be a team member. Apparently guest facing and marketing teams were most impacted." (@a5+1k8n55yrd)
10. "completely gutted." (@a4+1k8p2em87)

I have seen multiple vendors are being thrown out or being replaced including Amdocs. What’s cooking????

https://dallasexpress.com/business-markets/att-wins-146-million-federal-contract-then-lays-off-americans-and-hires-foreign-workers/

Confirmed today by SVP in town hall that customer center group for one of the biggest clients will go away. They are taking it back like some other posters mentioned. Plan is for it to go back in May 2026. Big loss.

Have heard a lot of noise around HCL

This is the easy cut, the next phase will be in tech. Target plans to outsource all of tech, engineering, and security, what does not get moved to India will be outsourced to a contract here in the US. So this is just the start, pretty much everyone in IT in MN will eventually loos their jobs.

Accenture keeps saying they’re firing employees who “can’t learn AI.” That’s complete bullsh-t. The truth is, they’re laying off people in the U.S. and rehiring or contracting cheaper labor in Costa Rica and Colombia.
They’re using the “AI skills” excuse to distract everyone from what’s really going on — cost-cutting and outsourcing. Now a lot of former employees are suing them for unfair and deceptive practices.
Accenture wants to look like an AI-driven company, but what they’re really doing is replacing loyal workers with cheaper ones abroad.

Let’s be honest. They don’t care about quality or people, only about cutting costs. If they can outsource us all, they will. The work will definitely suffer, but that won’t matter to them. As long as the numbers look good on paper, they’ll call it a success. That’s the sad truth of where we are now.

Recently T-Life broke long standing relationship with Amdocs which impacted hundreds of employees. What are your thoughts?

Parts of IT and VZB Cust Serv outsourced to Indian Company HCL. Now the fiber build out to another Indian company.

https://www.verizon.com/about/news/verizon-expanding-broadband-new-strategic-fiber-agreement

What are the reasons for recent layoffs in EH or any other companies recently?

• Recession
• Company performance
• AI
• Outsourcing
• Hiring other country nationals (Indians)
• Corporate greed
• Bad planning
• Politics

Which one is true or is it all?

If you were to be in Fiddelke's shoes, what would be 3 things you'd do right now?
I'll go first:

• rebuild trust and do it fast (comms, plans, dont let people find stuff from the media)
• fix culture before fixing cost (give power 2 remaining teams & simplify... less layers)
• protect the brand’s core (keep design/merch/stores connected) & dont outsource

TII offshoring + rework, also time zones & duplication keep coming up as cost‑savings on paper. But in real life all of this creates waste in practice... The board is salivating as they are looking at cost savings projectiosn but they are clueless about what's actually happening - that sh-t is eating the company from inside. No self-respecting company in charge of it's own destiny does this - all outsourced cos are just junk

Click on the links for other healthcare companies like Elevance, Centene, and Optum and you will see a very similar vibe as to:
1) abusive leadership trying to get employees to quit by using mind games of stress,
2) layoffs,
3) RTO return to office
4) H-1B Visa abuse,
5) Outsourcing,
6) Artificial Intelligence taking over human jobs,
7) Ageism regarding ERP
8) Racial discrimination against own American citizenship as well as those who happen to be caucasian in skin color
9). Etc. etc.

It is almost as though all these CEOs got together and instigated a plan.

Fake data generated to show productivity gain from AI to justify layoff of old staff and hiring of low cost new staff . Long way to go before AI is proven reliable

Seems like AMAT is going for moving more jobs OVERSEAS and focused on letting go Americans...might as well make your headquarters in India at this point. Imagine spending billions on a building none of your customers want and then you let go of people HA

Lyondellbasell has terminated roughly 85% of its IT (or Digital buzzword) staff (originally announced as 100 employees but real numbers are around 300+) that had 8+ years..with the company in an effort by an ex-Shell fool named Kayoor to outsource American jobs to TCS outsourcing Indian shared services, keeping only Senior leadership and dozens of 'directors' that are solely responsible for saving their own jobs ' and not the ones performing the actual work for the company.
Claiming they want to industrialize utilizing AI , these individuals have adopted an old model of cheaper, less experienced and less knowledgeable workers hoping they can recoup money lost due to a CEO thats agenda was to make a plastics ccompany not develop plastic.
Lyondellbasell is circling the toilet bowl.

This could have a Huge impact on both NCR Companies.

Has anyone been following this?

The "HIRE Act" is a proposed U.S. bill introduced in September 2025 that aims to discourage job offshoring by imposing a 25% excise tax on payments to foreign workers. Introduced by Senator Bernie Moreno, the bill would make these payments non-deductible for U.S. companies and is intended to boost domestic employment by redirecting the resulting tax revenue into programs like worker training and apprenticeships. The bill would apply to payments for services that benefit U.S. consumers, including those to workers on various work visas like H-1B and H-2B.
Key provisions of the HIRE Act:
25% excise tax: A tax is proposed on payments made to foreign workers (those not considered U.S. persons for tax purposes).
Non-deductible expenses: Companies would not be able to claim tax deductions on payments subject to the new excise tax.
Worker visa eligibility: The tax would apply to a wide range of foreign workers, including those on immigrant and nonimmigrant visas such as F1, J1, H-1B, and H-2B.
Domestic Workforce Fund: Tax revenue from the new law would be directed to a fund to support domestic workforce development initiatives like training programs and apprenticeships for American workers.
Potential impact and context:
Reduced offshoring: The primary goal is to make it more expensive for U.S. companies to offshore jobs, thereby encouraging them to hire domestically.
Impact on outsourcing industry: The bill could create significant uncertainty and pressure for companies in the global IT outsourcing sector, particularly in countries like India, reports NDTV.
Economic effects: Supporters argue the act would protect American jobs and national security by reducing reliance on foreign labor, while some critics suggest the costs could be passed on to consumers through higher prices, notes Reddit users.

If you do get laid off on Tuesday, is that your last day at Target or is it going to be one of those instances where they tell you that you have 60 days? Or maybe you stay on for x amount of time to train your Target India replacements?

Does anyone know if L3Harris is planning to outsource the rest of their IT infrastructure/departments to InfoSys and HCL once they take over from Accenture?

Another reorganization — new names, the same long-entrenched inept leadership.

No real changes. No products. Quality keeps sliding while the company waits for someone — anyone — to make sense of AI, since the so-called AI teams clearly can’t.

Directionless “AI strategy” built on vaporware, riddled with defects, and outsourced to contractors following Chinese-grade security practices — meaning none at all.

All our HR data is handle by AWS ....really?
Try to contact a human that works in AT&T HR you will never find ....anyone.
They subcontract all to apps or other companies.
We own nothing. Not even a server with our own data.
Good Idea, good implementation from our Bachelor in Arts Jeremy.
Let's hold all data for our network in Amazon Prime.

I am thinking that all functions will be outsourced except those that are required to keep the network running and some bean counters. Eliminate overhead by eliminating headcount, make all stores reseller locations, no inventory carrying costs (already in progress), shut down real estate, outsource wireline techs, eliminate internals sales and offer a commission based structure to external companies selling on our network. Oh, and free up billions by not being involved in Formula 1, which is only around because Lowell liked race cars and execs like the VIP treatment at races around the world.

This is not going to be a regular rearrangement of deck chairs, something big is coming and I imagine it is not specific to VZ. Other Telco's will need to do the same thing as the wireless bo-m is over and our industry is now nothing more than people jumping from provider to provider to get free phones when their contract is up.

If you've tried automating or using AI for this company you will know just how painful it is to try and push innovation. Multiple tiers of leadership, so many boundaries to break down, etc. Etc.

I find it funny that the company is choosing to use AI and technology advances as the message for headcount reduction. In my experience those outsourcing moves just adds to the body count while doing nothing to automate. There is no future in technology for this company because it continues to distance itself from the people who can offer those options. I have been pushing a solution that would reduce two entire departments, instead or pursing they just keep adding bodies to the BSC's.

XOM will be left in the dust by its competitors as they choose to advance technology while XOM looks to outsource and reduce its expertise.

Watch and see.

They keep pushing to replace us with cheaper, outside teams who clearly don't know our systems. Now it takes three of them to do one job, and everything is still falling behind. I am so frustrated that management thinks this is a real solution. All it does is create more mess for us to fix later.

Terrible…
Less benefits…
Less PTOs…
Sweat shoppish management …
Job cuts…
No diversity and that means not a single American in any layer above me or even around me…

Ohh wait that was the similar in ELV IT too.

IT had layers and layers are Indians. Several of them totally not competent by far. Speak English in a weird way with disregard and disrespect to grammar, pronunciation and several times etiquettes. And worst they keep hiring Indians ONLY. How? They bring cheap -ss Indians as contractors and then convert them. Companies like UST are partners in that crime.

They don’t even want to engage with white Americans nor do they want you around. They keep talking to each other in their mambo jambo local language and keep warming smelly food in the kitchen.

yeah damn it, this happening in USA.. not in Bangaladore.

Lake Mary is the "new" flavor-of-the-day/week/month/year. Reqs are Pune-only in Pittsburgh, AI is being shoved down our throats, Pune is taking over, and teams are actively training their eventual replacements in India. The big, tall building in Pittsburgh has very large pockets of empty floors/departments and the move to the much, much smaller building across the street is on-going.

AI, layoffs, and outsourcing to India: trending high. Lake Mary- the "new" growth location in the US.

25 percent forced rankings and many layoffs coming.

Have you ever actually tried to solve a real issue as a customer through AI? It’s ten times worse than dealing with the worst, least-trained human rep. Lately, companies have been using AI mostly as a convenient excuse to cut staff and replace them with cheap offshore labor. It’s more about offshoring than real automation. We’re nowhere near the point where AI can handle large-scale customer service effectively.

It’s already a big number in HIH. But how long will they continue to hire there? Or is it a moving target and they don’t know until we find a way to be profitable in other ways.

VCG Operations, CX
Value Operations, CX, Marketing, anything and everything that can be outsourced
Training
HR

Folks who've worked at WF for years know what I'm talking about. Take a great idea in theory, use the WF way, and F it all up!!!!

WF 1ndia is a classic case. They took lower cost staff as the reason to outsource. Yet, WF built huge campuses over there. They hired a TON of staff over there. As most know, 3 of them do the work of 1 of us. And guess what, over there being in MGMT is sorta like being an emperor. (OK, sultan for them). So, if you take a look WF 1ndia is top heavy now with tons and tons of top and middle MGMT. And, don't forget all the junket flights WF execs take every few months to go there and "meet".

If you think they are flying coach, think again!! Any flight that is over 5 hours puts the flyer in business or first class, every time.

All this adds up to tremendous overhead and costs. Ask me, and I'd opine that these costs have made the 1ndia bloat super big at WF. To the point, its actually cheaper to hire USA staff. Yep. You heard it here first. Let's not even get into the political things like BRICS and how 1ndia is hanging with our adversaries. Nope, no one thought of that.....LMAO

Comcast began yesterday the start of a campaign to eliminate thousands of frontline employees. This came after months of reassuring praise from higher ups that frontline employees would retain their jobs during the company’s transition. Thousands of jobs in the north east have been terminated and are being outsourced to India and the Philippians. While this began in the north east region, every region will be affected by the end thousands of employees will be out of work come January 1st. If they told you that your job is safe, it is not. Those selected to stay are also not safe as the company plans to release these employees sometime in late 2026.

does anyone have any details about the so called "co-sourcing" venture HPE is planning with Deloitte in Romania? All I'm thinking it's a masked lay-off. HR announced Global Finance and Accounting Organization will move to Deloitte as part of a co-sourcing venture between the two companies. Considering if you get an offer to move you'd have to resign from HPE and then start on a probationary period with Deloitte, why does this seem like the perfect scheme to avoid paying compensations for layoffs?

Okay, I never post on here, I usually just lurk. I work in finance, so while I don’t know all the HR specifics, I do know a fair bit.

Firstly, a lot of what’s being said on this forum is complete nonsense. Honestly, it’s been flooded with people who clearly aren’t staff and don’t know what they’re talking about.

Secondly, yes — changes are coming. Everyone knows that (if you pretend it's not, you are an id--t!). There are major shifts ahead for streaming tech, which was under VH. In the short term, reporting might be moving to PW, but don’t read too much into that! From what I understand, PW isn’t actually taking over streaming tech. Reporting lines don’t always mean much.

And let’s be real- just because DE says he “believes in streaming” doesn’t mean he believes in the staff already working here. We have to accept that LE's son would rather outsource than build and justify an internal team. - He wants his investment back at some point!