#morale

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A message to Senior Leadership

The current situation at Canon USA is becoming increasingly difficult for employees and sales teams alike. After rounds of layoffs and staffing reductions, the employees who remain are being asked to take on more responsibilities, more work, and more stress—without seeing meaningful compensation for the additional burden. At some point, continually asking fewer people to do more becomes unsustainable.
The sales organization is facing its own serious challenges. Rising costs in both hardware and service have driven the overall cost of doing business higher, resulting in products and solutions that are increasingly difficult to sell at a competitive price. Salespeople are then put in the position of having to discount deals simply to get them across the finish line, sacrificing much of the margin and profit potential in the process. It becomes a frustrating cycle: prices go up, customers push back, discounts increase, and salespeople are left with fewer opportunities to make a meaningful profit.

Then leadership wonders why employees are burned out, morale is low, and people don't want to work.

The consequences are already becoming apparent. People are leaving, and it is becoming increasingly difficult to replace them. When experienced employees walk out the door and the company struggles to attract qualified replacements, the workload and pressure on those who remain only increases—creating an even bigger cycle of burnout and turnover.

Canon USA needs to recognize that this is more than an employee morale issue. It is a business issue. If the company continues down the same path without addressing staffing, compensation, pricing, sales profitability, and employee workload, the road ahead could become very dark.

Employees want to succeed. Salespeople want to sell profitable solutions. Customers want competitive value. Those goals are not mutually exclusive—but they require leadership to make meaningful changes before more good people decide that the best option is to leave


Micromanage

The micromanaging has begun I believe! In the last 2 days we have received emails about a pattern of attendance-related activity like too many call ins when the last 2 months have been so stressful and we are to update teams every time we step away from our desk for some reason. This has not been an issue before but is now?!?


Finance Town Hall

Today’s finance town hall introduced me to the phrase “trend warrior.”

Trend. Warrior. 🙄

Umm, this is an insurance company. Nobody is storming the beaches of Q3 armed with an Excel pivot table.

But sure. I’ll circle back, leverage some synergies, identify actionable insights, move the needle, and then mount my noble steed and ride forth into battle against unfavorable financial trends.

Or—and hear me out—we could just do our jobs and stop naming everything.

Sincerely,
Still working • Still skeptical • Still refusing to drink the corporate Kool-Aid.


AT&T Is Being Propped Up by a Bad Job Market

Let’s be honest, most people aren’t staying because they’re happy here. They’re staying because the job market hasn’t given them a good enough reason to jump ship yet and they still need income to survive.

But also be honest about what that means. That’s not retention. That’s a fu--ing ticking time b0mb.

The second the job market really opens back up, all those people who have been quietly putting up with 5x RTO BS, sh---y morale, constant cuts and pointless bullsh-t are going to start walking…. And AT&T is going to be completely unprepared for it.

In the next 3-5 years, you’re going to have massive numbers of people retire, get surplussed or leave voluntarily. A ton of institutional and systems knowledge is going to walk out the door at the same time. Who’s replacing them?

You can’t gut and abuse the workforce for years and then magically find experienced people when you suddenly need them. And you sure as he-l can’t replace decades of knowledge with some new hire and a fu--ing training deck.

AT&T needs to stop obsessing over who it can cut and who sits where, and start figuring out who it absolutely cannot afford to lose.

Especially the non-pension employees. They aren’t tied here forever. When the market improves, they can leave, and they absolutely will.

The “leadership” team seems to think people will tolerate anything because they have nowhere else to go. They think they have a hostage situation created by a bad job market.

When that changes, we’re going to see just how many people were actually choosing to stay.

Tick-Tock, John…


Friendly Message

Hey man we just want to let you know ELT how we all feel about you. If you are truly like Ted Lasso then you should open your ears and eyes and actually hear what we are saying and how we feel about the company right now. You all are the most hated ELT in the history of the company so from all of us:

🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕


Enough is Enough

I am exhausted spending nights and weekends to meet leadership’s expectations! Then they pile on more work! AI trainings? Spend 3 hours to learn something we’ve all been using for the past year. Quarterly Connects? Waste 6 hours every quarter writing BS that goes nowhere. Meetings? Spend multiple hours every day, get nothing done, and still have questions afterwards. The buck stops here! Management is a failure at every level. If you work here and still think this company will be around in 5 years, you are mistaken. If you own stock, sell immediately. Get out while you can


You can tell things are truly broken when people have two competing fears

The first one is getting laid off. The second, and more revealing one, is not getting laid off because that means staying in a place we hate, watching the ship slowly sink while we're still on it. And I know of more and more folks who feel this way. Says a lot about T, doesn't it?


Continuous Layoffs has made us Wierd

Sharing of knowledge is like shucking oysters. You'll get nothing from anyone unless you pry it out. Everyone feels they have the upper hand if they hold the secret sauce.

Products and solutions are being built the same way. In a vacuum. Little collaboration until they stumble and need a shovel to dig themselves out.

I'd be better off learning three chords and singing the truth on College Avenue.


Two Camps

It gets really exhausting to feel the need to post in reply to je-ky type people on here.

I think there are basically two camps of people, those who have lesser positions of control and know just how lousy this company and the leadership is.

Then, you have those delusional folks who because they were graced with being put in some relative position of power make the incorrect assumption that they will never find themselves in the first camp so they defend the company absurdly thinking that their loyalty will always protect them.

Well, news flash to the second delusional camp, you mean very little to the company as well and will some day be thrown away like a dirty used kleenex.


60-80% sales staff turnover year over year...

Title says enough. Company is in the death grip of the CEO/Chairman of the Board/Supreme Leader, Dave Schaeffer. He runs the board how he see's fit which is how he managed to crater the stock price and still maintain control of the company. Everyone from CEO to sales managers just yells to work harder with no real direction or ideas of how to improve. Cogent is being sued left and right by both shareholders and shorted employees. This company is dead in 5 years, 3 if the current leadership stays.


This place is a mess from top to bottom

We have got managers who should not be managing anyone, goals that are completely detached from reality, and zero training to help anyone succeed. Bullies run wild because nobody bothers to fire them anymore, bare minimum is the standard, and asking for pay that actually covers your bills somehow makes you the bad guy. They talk about integrity and flexibility but it is all empty words because neither shows up when you actually need it.


The grass IS greener

I left the company months ago after 10+ years and I must say I wish I left sooner. You don’t know how awful that place is while you’re there because you pacify yourself thinking about the benefits and culture, muse on here and tell yourself you’re not alone. You tell yourself the grass isn’t greener on the other side. But I can honestly say it is. When you have an opportunity to leave, RUN! My life has improved greatly and the folks I’ve spoken to who have left since me all say the same. I pulled this page up by accident in my browser and see things have gotten worse since I left. Get out folks.


LI

have u seen that linkedin in post - lol - an svp was bragging how her flight got cancelled but she got all strong and mighty, was able to overcome the challenge and persevere. what an amazing times to be alive - how much more deranged and fake can we become. makes me sick.


Reminder: only work hard enough to keep your job

I’ve seen too many high performers impacted by RIF over the past two years. You can give it your all and they will still axe you despite doing exactly what you are asked to. No one is safe.

Don’t give this company all your time and energy. In 20 years the only people who will remember that you worked late are your kids.


Is RTO Finally Starting to Crack?

Rumor around HQ today is that easing the 5x RTO policy is actually being discussed and could be on the horizon. If true, it would be about damn time.

The employee feedback has been clear. The commute is draining, morale is in the toilet, productivity has drastically decreased, and the policy is making AT&T less attractive to the exact talent it needs to retain.

Rumor is leadership is finally realizing that forcing everyone into an office five days a week wasn’t the brilliant strategy they thought it was.

Nothing is official, but if this actually happens, it would be a pretty big admission that 5x RTO went too far.


An Open Letter Regarding the Strategic Direction and Future of Verizon

To: Dan Schulman, CEO of Verizon

Dear Mr. Schulman,

As a dedicated stakeholder, I want to acknowledge the ambitious goals set for Verizon. Reclaiming market leadership and maintaining a dominant industry position is a vision we all share. Navigating a hyper-competitive landscape requires a strong strategy, and the need for organizational evolution is well understood.

However, I wish to offer constructive feedback regarding the current implementation of this strategy. While cost efficiency is a standard business lever, a heavy reliance on continuous workforce reductions has created a culture defined more by uncertainty than by innovation. Significant personnel losses deplete institutional knowledge and place immense operational pressure on remaining teams. When workloads increase while teams face ongoing structural changes, morale and engagement inevitably decline. Furthermore, these internal pressures appear to be manifesting externally in our service quality with multiple network and system outages we have seen recently. Long-term corporate value relies heavily on the stability and well-being of the professionals executing the strategy.

Since the broader transition to 5G, there has been a noticeable shift in network performance compared to the legacy 4G era, with users occasionally experiencing connectivity gaps in high-traffic or residential environments. Verizon’s primary competitive advantage has historically been its gold-standard reliability. Prioritizing aggressive cost-cutting over network excellence risks erasing the differentiation between us and our competitors. To protect the customer base and reduce churn, a return to highly available and resilient network is essential.

I urge you to consider a more balanced approach to this transformation—one that prioritizes technological innovation and infrastructure over continued personnel reductions. Let us ensure Verizon leads the industry by investing in groundbreaking products and services that competitors cannot easily reproduce. A long-term legacy is best built on technical superiority and a motivated, stable workforce.

Thank you for your time and leadership in considering these operational perspectives.


CF Now Mandating Copilot

Well, it’s official. We are mandating the use of MS Copilot, at least in my department. This at a time when operating costs remain at a deficit, morale is low, rumors abound, people are losing livelihoods, and revenue is circling the drain. As one of the World’s Most Ethical Companies, I am at a loss as to why we are being forced to adapt to an artificial source of truth (with no guardrails) all to improve efficiency. Is this push in alignment with VSP and other forms of reductions in force to “save money?” What’s next, a return to office mandate to weed even more people out (like those who cannot afford higher transportation or dependent care costs)? I thought CF cared about the communities it serves. Is it blind to the impact of AI on power grids, water resources, and infrastructure? Regardless of the answer, if I want to keep my job, I guess I’ll have to fall in line.


Not a relaxing weekend

I was certain that once most of the things were wrapped up, I'd be able to enjoy my weekends again. Yet here I am, still unable to let go and relax. I guess we've been under pressure for so long that some of us have forgotten what it's like not to have to worry, at least for a few months.


Director’s Club?

Curious, does anyone else feel like there’s a “Club” for Directors and above and then there’s everyone else. Our Sr Leadership is so completely out of touch with the reality of this company and have no clue what the groups they “lead” actually do, Managers just don’t care anymore to the point that they’re absolutely useless, and then there’s those trying to get the work done in completely broken systems. Is it the state of the current workforce and corporates, or is it just Enbridge that is COMPLETELY F’ING BROKEN!?!


Are promotions even possible??

For several years I have exceeded all on every metric DW didn’t ’k Ow my name’ and didn’t approve a promotion. Which, wtf? I was working, not schmoozing. Now I hear HR is not only not approving, but not responding to managers on promotions which were submitted months ago. I understand this company wants to keep all costs down, but is there really some moratorium on growth? Or is it only those under CAPS? I don’t want to leave, but….


Management doesn't value competence or good workers

The C-suite/upper management obviously hasn't cared about their employees for many years. One would think they should care, at least a little bit, about work actually getting done so their departments can be profitable.

Nope, those parasites only care about their own image, personal petty grievances, and control over their employees. They are more than happy to fire the best people rather than own up to the problems they created. I guess in their cynical minds it's better to quell any resistance and come out on top, even if just for one quarter before their pathetic decisions catch up to them.

There's no point in loyalty to this company. They don't plan on returning it. Work your shift, have your coworkers back, and don't give Canon a moment extra of your time or effort.


Anyone else told they were moved to next wave, again

Remote employee, I was called into another meeting and presented with “great news” that where I once was going to be let go at the end of the 3rd quarter 2026, I am now in the next wave which will be Q1 2027

This is probably the forth or the fifth time over 5-6 years I had been told to prepare for displacement only have it explained, that I am being rewarded in some way because my job has been preserved for another few months.

I was long overdue for a promotion which they have now flat out told me will not happen because I am going to be displaced. So I am doing the same job function if not more work than people titled more senior than me and being paid less.

I feel like a contractor, trapped and just wished they would let me go instead of thinking that kicking the can down the road every six months should somehow make me feel inspired.


What a joke!

This place is a f'n joke! Surplusing employees while vendors (his vendor) are adding complete unnecessary teams (and they are boasting about having him in their pocket and the promises he has made to them). This vendor rep was boasting about it this week right in the center of 7th floor. Many of us heard it! Our CIO is pushing his agenda while long term good employees getting sc--wed. When does it stop? Mark my word- we will all be gone soon. I have over two decades with T and I have never seen anything like this mess. It is not strategic, it is self motivated by our "leader".