#customersatisfaction

Is anyone else ready for the shitstorm that will be end of month wire issues? Ever since we got to the ISO platform, which everyone touted they took 3 years to work on and will absolutely work, I've had nothing but dissatisfied customers and wires either being caught in queue for too long, leaving the bank but reporting lagging for hours, or not even leaving the bank. I feel we have taken a major step backwards when it comes to technology and our senior leaders have no idea what's going on, which is sad and disappointing but not surprising. I now have to be online an extra 3 hours tomorrow just in case there are wire issues because instead of creating an in-house program with our tech team like other major banks, we naturally outsourced it to a third party at the cheapest price so we get what we pay for. And, we are also the largest bank to use this platform and I don't believe this platform can fully support the number of transactions that go through on a daily basis especially at any type of end, such as month end, quarter end, fiscal year end, etc

AT&T just launched a shiny new ad campaign trashing tmobile – because nothing screams confidence like obsessing over your competitor's success.

They're bragging about "300,000 square miles of coverage" and the " AT&T Guarantee" Meanwhile, real customers on Truspilot are handing out 1-star reviews like Halloween candy. MAYBE fix your OWN moral and coverage before worrying about someone else's.

It's wild watching a 100-year-old company, drowning in debt and bad PR, act like a jealous ex. TMOBILE over there sitting comfortably at a $200 stock price, while AT&T's bragging about fiber and posting apology ads.

When your own employees are miserable, your customers are furious, and your stock is flatlined – maybe stop worrying about T-Mobile and start reconnecting with reality.

Let’s focus on winning new customers, at the corner of happy and healthy. And having their best interest at heart.

https://www.ftc.gov/news-events/news/press-releases/2025/09/ftc-sues-live-nation-ticketmaster-engaging-illegal-ticket-resale-tactics-deceiving-artists-consumers

I’m at OMNISSA one and the feedback has been terrible. First hand feedback customers have said it’s not worth the trip. Nothing new, and the AI strategy is trash. A couple customers that have met Kevin norlin asked how he had a job. It’s embarrassing to be here representing this company.

Members love the curbside but the members in the club complain when that horable sound blasts from the handhelds, it's like an alarm going off because your late for school, but more complaints less bonus.

So everyone from management to associate union to nonunion has this question concern.We all see the company pulling back from everything losing customers in every line of buisnesses!!We see them sometimes actively attempting to send our customers to the competition.What is the strategy or is this just no leadership and mismanagement.It does not matter if it’s on wireless side ,the landline business side or residential side.One thing is clear does Verizon want to be in any business or are the few at the top just trying to milk what they can while sending Verizon down the tubes??Serious question because anyone who needs to work a few more years in Verizon or has invested money in Verizon really is concerned