#feedback

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If there’s any layoffs to be had, start with HR.

Those jokers just loved to deliver the matter of factly snarky message of “this is what’s best for Citi, we have to let you go” with such a smug look on their face. It’s time to replace those guys with AI. If there’s any test bed low hanging fruit group of people to run off, it’d be them. Trim the limbs off of that tree.

What use are they anyway. They don’t do anything but pass out busted links and direct you to a FAQ page that does not answer your questions. Let those guys go.


Too many irrelevant emails

What is it with DXC staff and email. I'm Cc'd on endless message chains. It's literally a full time job just trying to keep on top of reading it all. Can we not just have some propper systems. Unless directly asking me - I do not need to know. The point is when I do need to know - I'm not included!!! I give up on this place...


CarGurus hit the panic button and laid off too many people at once...

I joined this company when it was still considered a start-up and was part of its incredible growth during Covid, as well as the major decline it is now facing. Here are some things I noticed.

Management is not in tune with the market.

I hate to say this, but numbers were falsified during the CG buyout, which caused a hard fallout between the former management and CarGurus.

Many of the leaders who are still there are in over their heads.

CarGurus hit the panic button and laid off too many people at once, which led to a decline in dealers on the platform.

During Covid, CarOffer sc--wed over a lot of clients, which resulted in our reps getting kicked out of 20-group meetings and Auction Access taking rights away from CarOffer.


HMP - unassigned seating fails

ABU was among the first business units to move toward modernization and, in the process, implemented unassigned seating. The experiment failed spectacularly, creating widespread frustration and ultimately forcing a reversal back to assigned seating.

It’s hard not to ask why we continue to repeat initiatives that have already demonstrated clear and predictable failure, rather than learning from past experience.


Have we lost our biggest asset? People?

As our company fights for direction under this clueless CEO with the motto of “ Do less with less” and the leadership that has no concern for morale or wellbeing of employees it is alarming of the feedback among the people actually doing the work how unsecured everyone feels!!!! It’s no secret that our GOA wells are declining and we have no major plans in sight to keep the pipelines filled. Something big is brewing and we are left in the dark, word on the street is a major change in 2026 is coming.


Echo Chambers

How many of you agree that one of the first signs a company's leadership is beginning to fail, from top to bottom, is when feedback is disguised as praise (so you have a chance to keep your job and not be targeted in retailation) and true collaboration is nothing more than an echo- chamber to stoke egos?

Is this the new norm for most American companies? It sure seems so.


I used to like working here

I used to respect this place. But that respect faded slowly as priorities shifted and so many promises were broken. There were bright moments but they’re drowned out now by short-term thinking. I respect the few people who try, but the institution feels worn. It's over.


50 percent off Backstage offer

Whoever did this is a mo--n. The way it shows up on the screen is completely confusing for customers and staff. To do this to us on Black Friday is ridiculous. Most of my customers DO NOT SPEAK ENGLISH. Trying to explain this pricing to them is impossible they don't understand it. They should have just gone with the usual 25 or 30 percent scan label.


For Mike….

You asked what our obstacles are so here are a few that are slowing us down

  1. Jira - we spend more time trying to please the Jira g-ds than we do on development. It doesn’t work. Maybe it was good at JPMC, but not here.

  2. Fortify - nothing like remediating a bunch of false positives

  3. Language barriers - there are very few Americans on project calls. We can’t understand the Ind*ians and they don’t know our systems or products

These are just a few. Please feel free to chime in with more.


Had a customer telling me our product officer blurted nonsense at them then just walked away

Had an interesting conversation with one of our customers today that said our CPO spoke to them in a condescending away, brushed aside their concerns, mumbled something about AI and the just walked away. We should probably have our sales team interact with customers only, it seems like we don't have a customer facing product team at all.


Public, Confidential, Highly Confidental.

If everyone just boilerplats "confidental" on everything, does that mean nothing is confidential? You just know no one takes the time to think about it - therefore it's useless.

Should just default it to "confidental" and be done with it- and save us 3 clicks everytime we touch a document. SMH

That drill is SO ANNOYING. Who thought this was a useful idea? Using tech to hassle everyone. Great.


If they are going to use AI…

If AT&T wants to push AI so hard, all they need to do is run a basic Google search for “AT&T Su-ks.” Then they can use agents to run sentiment analysis on everything from all the interwebs. There’s even a Facebook page some built called AT&T Su-ks.

In a matter of seconds, John Stankey will be able to see, even without using AI, that Customers are most frustrated with network speed, stability, lack of being able to reach a US-based human agent to resolve billing issues and broken promotion promises, among others.

Go ahead, give it a whirl - especially if you work for J.D. Power & Associates.


Let them know we aren’t happy

encourage people to push back on the RTO. I took some time this week and wrote letters to the board and upper management. I stated why I think RTO is not the right move and provided evidence proving that remote work is better for the company and employee in the long run.

They might not care about one letter but I think we all should be giving this feedback. Be factual but also explain how it is affecting your life negatively.

Emails are easy to ignore but tons of letters arriving to corporate will get noticed.

Ron is interim so maybe if we all show our displeasure we can get some changes made.

We have to go beyond complaining to other another and our immediate supervisor.

If anyone is interested I would be happy to share the studies I submitted.

I could be delusional but what could we lose?


I tried to call ML

I tried to call ML several days today, because he told us to call him if we have any suggestions for the company.

For every and each time, I was directed to a voice mail box, and then was told the mail box was full. I’m not sure how is it possible for us to give any feedback regarding the company?

Please do not delete for the sake of this company. Your sincere dispersant.


Terrible VZ culture

It's going to be tough to right the ship after being so anti-customer for decades now.

I used Verizon cellphone service for a year in the late 1990's for sales position and was so put off by the overall experience I switched at first opportunity back to AT&T. In the mid-2010's I tried Fios and had the same terrible experience. Different LOB, same BS.

Verizon has a bad reputation with customers that will be difficult to shake off with promotions.