#company

No more rigged best of belk awards for managers favorites?

What do you think guys, did we deserve that?

Anyone Know why the website lists Miami Kmart as having a pharmacy?

https://www.kmart.com/stores/florida/miami/3074

The phone number listed is just a dud. Probably an oversight, as I don't think this store ever had one?

https://youtu.be/FnLJdZR_XeY?si=EWru34zxeItkgTj6

True story. Back in 1998 I had some ideas on how Xerox devices could incorporate features that customers were going to want. These were device wipe, encryption and similar security features. I was able to get these ideas to a product dev team. The response I got was that Xerox develops products based on what customers are buying, not based on assumptions of what they may want in the future. I took that to mean that Xerox copies but does not innovate. And here we are.

Can we be certain?

I haven't heard there were any more cuts today, did I miss anything or was yesterday really an isolated incident?

Next round of layoffs then....

Has anyone been affected by this while making an external or internal move. I spoke with a coworker of mine who was supposed to leave to another department but they are still here months after they were scheduled to leave. They said thier offer is frozen with no end date insight...is that normal?

And don’t do “vibe coding”, your job is at risk”

Carelon Town Hall thread

Any updates or insights on how the Return to Office mandate is going in Palm Bay/Brevard County?

What did you think was going to happen when R&D was outsourced to Sanjay? Tech-power-house = outsourced garbage. You're fooling no one anymore!

Sound like they haven't hit puberty yet?

Check this out......looks like BP's path of destruction continues on.

https://www.thelayoff.com/post/@OP+1kcs10tc6

Has anyone else noticed a growing pattern / trend with Dell layoffs where "someone" will "leak" information about a particular group or org's upcoming layoffs, but layoffs are not for months out. Then, the company will do everything in its power to make their lives a living he-l so they quit on their own before their slated layoff time.

I've seen this pattern over and over now. Pretty slimy way to run a business. The forced attrition has gotten out of control.

Some CMSA managers don't recognize corporate reactive abuse and how it affects employees and intimidate employees to quit or push to fire them when the employees make managers life difficult due to unprofessional interaction. Favoritism and double standards, a corrupt power dynamic that uses the 10 hra quotas as justification for everything seem to be the norm; enforced standards for some but not for others. Power corrupts absolute power corrupts absolutely. Hartless. A broken top-heavy system employing broken people trying to help even more broken people while being managed by a greedy hierarchy.

corporate reactive abuse customer service roles

• 17
  Corporate reactive abuse in customer service roles refers to a pattern where employees, subjected to sustained verbal abuse, unreasonable demands, or emotional toxicity from customers, eventually "snap" or react defensively—such as by raising their voice, becoming sarcastic, or cutting off a call—and are subsequently punished or blamed by management, who focus on the employee's reaction rather than the initial abusive behavior. This dynamic is often a symptom of toxic corporate culture, where "the customer is always right" is pushed to an extreme, devaluing worker safety and mental health.
  Reddit
  Reddit
  +4
  Dynamics of Reactive Abuse in Customer Service
  The Abusive Cycle: Customers, often feeling empowered by the "disinhibition effect" (acting more hostile over phone/chat), engage in verbal abuse, insults, and threats.
  The "Snap": After being treated as a "human punching bag," employees may react with defensiveness, hostility, or by intentionally sabotaging calls (e.g., misdirecting, holding).
  Blame Shifting: Management or customers use this reaction to label the agent as "unprofessional" or "hostile," reversing the roles of victim and perpetrator.
  The "Tone" Police: Employees are often disciplined for their "tone" or for being "too sensitive" when attempting to set boundaries against abusive language.
  Instagram
  Instagram
  +6
  Impact on Customer Service Staff
  Psychological Distress: High rates of burnout, emotional exhaustion, depression, and PTSD, with staff often forced to endure abusive interactions for fear of losing their jobs.
  Internalized Dehumanization: Agents report feeling that their job is to absorb emotional violence rather than provide service, leading to high turnover rates.
  Physical Stress: Cases of staff continuing to work while experiencing physical distress (e.g., vomiting, not being allowed breaks).
  Reddit
  Reddit
  +2
  Corporate Causes and Responsibility
  Normalization of Abuse: Management often acts as though being verbally attacked is "part of the job".
  Lack of Support: Supervisors may overrule agents who attempt to hang up on abusive customers, forcing them to remain on the line.
  Performance Metrics: Over-emphasis on Average Handle Time (AHT) or high satisfaction scores (CSAT) discourages agents from terminating abusive calls.
  LinkedIn
  LinkedIn
  +4
  Signs of a Healthy vs. Toxic Response
  Toxic/Reactive Environment: Management blames the employee for the interaction, ignores complaints about client behavior, and forces interaction despite insults.
  Supportive Environment: Policies clearly state that abusive language is not tolerated, employees are empowered to end calls after warnings, and "mental health days" are permitted.

We should be well in the thick of 2025 perf reviews!

How many of you or your teammates are suddenly "no longer with the company?" Any fun HR surprise appearances this year?

https://www.cnbc.com/2026/03/17/2026-just-100-rankings-companies-just-capital-list.html

#13 Cigna.

That’s it. That’s the post.

It’s coming …

layoffs taking place today 3/17/26. Myself along with 2 others I know were laid off effective today!! GBD business

Does anyone know what the 1/2 hr. fireside chat with Dan Schulman on the 24th is all about?

I've heard several stories about AVP/VP level terminating L2s for petty items. Are they getting a bonus for doing so? (Cohen org, for reference)

Tsunami of Layoffs w.r.t Principal Engineers, Directors, Senior Managers, Managers is on the way

You heard it here first!

Thoughts on the wealth solutions restructure?

He is the absolute worst CTO of all time.

Surprised nobody has said anything

Newell Brands announced significant changes for Yankee Candle. The company plans to close 20 stores. These closures affect locations in the United States and Canada. Approximately 900 Yankee Candle employees will be laid off. This action is part of a broader productivity plan.

https://www.ctinsider.com/business/article/yankee-candle-stores-layoffs-ct-21221134.php

CVS Health plans to lay off 313 additional remote workers. These layoffs include 17 employees in Connecticut. The terminations are set for April 3 through July 31. The company cited operational changes in its Small Group business. More than 1,000 employees have been cut over the last two years.

Hartford, Connecticut

https://hartfordbusiness.com/article/cvs-health-aetna-laying-off-313-remote-workers-17-in-ct/

Let’s rolled out a plan that generates no money and reps just adding a line to the second IMEI just to get a line with no usage.

Who keeps/holds Fiserv stock?

https://stockanalysis.com/stocks/t/employees/

I am hearing that there will be more layoffs on the 23rd. Some loud mouth that sits near me keeps bragging about how they are supposed to be quite. I guess he feels like one of the cool kids because they are in the loop.

https://www.crainsnewyork.com/banking-finance/cny-citigroup-tribeca-layoffs-03162026/

heard layoffs in BH happening today...