#support

Received a catch up request last Friday for Monday morning and was just told my position is being eliminated. Good luck all

Sorry to all who have to endure today, remember you are strong, you are worthy, chin up! Please add if you are laid off this week, what department, job title, grade and how many numbers if you know. Good luck.

WorkForce West Virginia hosted an employment and resource fair. It was held in Davis for Mettiki Coal workers and their spouses. The Mountain View Mine is closing, causing significant layoffs. The fair offered assistance with resumes, interviewing, and training. Organizers stated their support for affected individuals will continue beyond the event.

Davis, West Virginia

https://www.wdtv.com/2026/03/18/workforce-west-virginia-hosts-job-fair-after-mettiki-coal-layoffs/

Does anyone know the long term plans for Tailored Branch Support? Will it also be outsourced at some point or will it be a long-term position at EJ?

every day since leaving Optum, I count my blessings... what you're going through sounds truly exhausting, and none of you should have to put up with it... Wishing you all a way out sooner rather than later.godspeed

Ok, what is going on? It still pulls in suspended DL licenses on random people that have verified active licenses, changes coverages randomly at binding, price randomly changes when quote is opened the next day and other glitches.

Support continues to just say "working as intended" "nothing we can do".

Who in the world creates software that cant be be overridden by an admin? For instance if a DL is obviously not suspended because it's active on the DMV website.

Here I am again... Stuck waiting on chat for 30 minutes. I'll probably be told again that "theres nothing they can do..."

Who wants to see Rick taking client support calls for a year with the salary to go along with this position?

This space could be used to exchange information and offer support to those concerned about their jobs and families.

The real issue is corporate greed, not one another.

Deep cleansing breaths, people. What kind of tools is everyone using to manage stress? I understand the need to go straight to sarcasm, but seriously asking. Focusing on supporting colleagues helps, it's always been about the people. Keep an eye out for who needs support, but might not ask for it. That can more challenging for remote workers, but do send out a message if someone goes quiet.

I am approaching a seven-year tenure on my team and I have long found solace in our shared atmosphere. Everyone is remarkably kind and approachable. Although we have recently encountered adverse shifts beyond our control, I have remained a steadfast advocate for collective resilience despite the prevailing negativity because I deeply honor the journey that defined every teammate’s professional growth.

Here it comes..... :\ Reach out to your network.

If so, is there anything helpful you can share with those of us who are new to the process?

Is there a correlation between product support levels and layoffs? Example: Windows 2022 UFR II version 4 drivers for imageRUNNER advance. This is not available now?

So many have been generous in sharing what is happening for them and on their teams in real time. It's gut wrenching to watch. Please take good care of yourselves. If still in the office, get contact info or create text chains for your workgroup to stay in touch. If laid off, don't sign anything until you have a chance to review it. Check your local laws regarding length of time to do so. If appropriate, have an attorney review it. Resist any pressure to sign without those options. If you are impacted, as mentioned elsewhere, it's not your fault, you did not fail. Everyone was failed, right from the top.

A Baystate Health spokesperson said Monday the system has taken “another difficult step” to improve efficiency by cutting 117 corporate positions. The affected employees make up less than 1% of the overall workforce. Those impacted have been notified and offered support resources.

https://www.westernmassnews.com/2026/02/16/baystate-announces-elimination-over-100-positions/

As I read these posts, I feel deep concern for both current and former teammates. I want to gently remind everyone that if you’re facing something difficult or need support, you can reach out to the Ethics Alert Line. It’s managed by an independent, external provider and is available 24/7 at 866‑480‑6138 or https://crowncastle.alertline.com. You are not alone, and resources are always here for you.

Does anyone know or heard any rumors when the Hiring Freeze will be lifted? Or will it ever be lifted for Support Center?

Did anyone relocate with only T’s salary sacrificing your spouse’s job? How are your families dealing with this huge change, knowing T’s job is still vulnerable?

Cargill will close its Milwaukee ground beef facility. This decision impacts 221 employees. The plant will wind down production in April and fully close in May. Local organizations are mobilizing to support the displaced workers. Jobs Work MKE and Employ Milwaukee are offering free career workshops.

https://www.tmj4.com/news/milwaukee-county/cargill-layoffs-prompt-milwaukee-workforce-organizations-to-mobilize-support-for-221-workers

Does anybody know what the “Grand Total” of lay offs was for the week? Not including the DPRs and such in the field. Just the Support office people this week?

My best wishes to the people who've already gotten one. I truly hope this turns out for the best for everyone impacted.

Where are all the “JOBS” that Amazon promised would be available to the 16,000 they laid off this month? Where is all the “SUPPORT” they claimed they would provide us to find alternative jobs within Amazon? Where is the “…..WORLDS BEST EMPLOYER” support Amazon promised us? Why are all the jobs disappearing from the internal jobs site all the sudden?

This horrendous company, albeit they paid me great money and moved my family and I across the country, bait and switched me only to be laid off and unable to afford moving back to where I called home. So here I am, sitting in front of a laptop looking for non-existent jobs from hiring managers that fail to respond to a courtesy slack introducing myself and explaining why I am reaching out (basically that I’m about to be homeless) today. When they do respond back, why are they telling me the role has since been filled when it was JUST posted three days prior?! I am OVER qualified for positions I am applying for and STILL no response.

I have been with Amazon almost a year and a half. The most recent Forte landed me TT, as confirmed by receiving a copy of the letter of recommendation from my L8 supervisor. I have had three different L8 letter of recommendations sent to one specific hiring manager, whom responds back to them stating they will reach out, only to have zero interaction with said “hiring manager”.

I have been assured, multiple times from a reputable source, that I will be offered a role before the date ends, but how am I honestly sleep at night when I have yet to receive any communication. Do not think, for so much as a second, that I am an HV1/2 or even HV3, I have proof I am TT. If someone who is “valuable” to Amazon, why do they allow me to feel like that nasty urinal cake from the men’s room of a sleezy capital hill dive bar?

This is absolutely depressing to say the least, this company has me sitting here contemplating things nobody should ever have to contemplate. I truly feel like I am being buried alive with a plastic stir stick to breath from.

Wish I had someone to help, someone like myself as I help my team find jobs. Ironically, to which I have already landed 3 of my 7 direct reports with roles before their severance date ends. Meanwhile I will likely be unemployed come May since nobody is helping ME find a job. How’s that for “… WORLDS BEST EMPLOYER”?!

So....what's up with SalesForce being down part of the day? Clients calling in and couldn't even help them because we couldn't see their accounts....

The guy's been here for less than a year, but I've gotten to know him pretty well in that time. Before starting here, he was laid off by his previous company and spent nearly six months trying to find another job. He told me how stressed he was during the process, and how he was starting to lose hope when he got an offer from USAA. Now he's been laid off again and I can't even imagine how he's feeling. How do you even explain two layoffs in less than two years to a future employer? He's completely crushed and out of steam.

How can I get hold of a person to talk to a human HR person that can help with severance information?

Seems like it is designed to have no contact. Any help will be appreciated.

Just a devastating day , esp in OH where rumors said 25% got cut. Lots of tears and sadness. Some people left for the day after they found out (don’t blame them). Hopefully those impacted get back on their feet soon. For those who survived , I think the question you need to analyze is will you be on the chopping block in next round?

Take care of yourself and don’t let this moment define you as it was out of you control.

Columbus Leaders Endorse COSI Despite Recent Layoffs

Columbus elected leaders reaffirmed support for COSI's leadership. This follows the museum's recent layoffs of about 15% of its staff. City Councilmember Nick Bankston and the Mayor's office praised the science museum. The city has provided millions of dollars to COSI over decades. Columbus contributed $25 million for grounds improvements when the museum reopened.

https://www.dispatch.com/story/news/local/2026/01/23/mayor-ginther-and-councilmember-remy-back-cosi-leadership-post-layoffs/88288752007/

Columbus, Ohio

If you are impacted by today’s layoff please post here to help consolidate information. Please post your division (Optum Tech, Optum Insight, OptumRX, etc) if you feel comfortable, how many people in your team. If you want to go deeper like M&R, E&I, etc that helps.

Don’t forget, you will get through this, you will bounce back. This place is toxic and I hope we all can find some peace.

I've lost my voice from p!$$!ng and moaning about losing my job. My fingers are raw and cramped from posting here and on other forums. My extended family won't have anything to do with me. My wife is threatening to leave me! I haven't been able to find another job. What do I do????

A word of support for anyone navigating the uncertainty right now.

If you’re feeling overwhelmed, anxious, or constantly on edge, please know this reaction is human. Living with ongoing uncertainty—wondering whether layoffs will happen tomorrow, next month, or not at all—can take a real physical and emotional toll. The tight chest, the heavy feeling in your gut, the emotional rollercoaster… none of that means you’re weak. It means you’re under sustained stress.

One thing that may help is gently shifting how you respond to this uncertainty. While we can’t control decisions that may come from above, we can control how we prepare and protect ourselves. This moment may call for acceptance of a difficult reality—and a thoughtful action plan.

It might be worth asking yourself:
• Is the severance or outcome worth the level of stress I’m carrying right now?
• Am I able to function physically and emotionally under these conditions?
• What boundaries do I need to set to preserve my mental health?
• Where can I redirect my energy toward things I do control?

Focus on what’s within your reach: updating your resume, strengthening your finances, networking, refreshing LinkedIn, and keeping your options open. Preparation isn’t pessimism—it’s self-respect.

Most importantly, don’t beat yourself up over a situation that is inherently unfair, poorly timed, and driven by forces outside your control. This isn’t a reflection of your worth, your work ethic, or your value as a professional.

Take care of yourself. Support each other. And remember—you’re allowed to prioritize your well-being while still being professional.

Hope this helps.

“ We must accept finite disappointment, but never lose infinite hope.”

Martin Luther King, Jr.

Don’t let an email take away your never ending hope and promise for a greater tomorrow!

Who the he|| designed a new support page?!

Unreadable.
Data needed hidden.
Favourites lost.
Productivity decreased

good luck to everyone.

Lots of layoffs going on @ Irving, got hit myself.
Wish everyone the best of luck, sure we’ll be back again in a couple months.

I can’t wait for this week to be over.

All SDR teams received pack it up boxes! Good luck to everyone affected by this!

If it is happening today I just want to say I've loved working with you all. I hope the right decisions are made but regardless, I hope you have amazing outcomes and a wonderful future.