What’s the current severance policy for those impacted? Can’t seem to find it in connect.

The Bank data org tour struck a chord with plenty of readers, myself included — enough that I felt compelled to write Bank App Dev sequel, welcome back — same building, different floor. Where data org dysfunction looks like chaos, App Dev dysfunction... — read more 

I have 3 or 4 townhalls a quarter. The big kahuna, the company, the SVP org, and then the AVP has his too. I’m not very critical of the company or the leadership - but the obsession with townhalls and leadership pushing attendance seems strange to... — read more 

Should we be worried?

Today was the 2nd of 3 rounds of layoffs bank has planned for 2026. The first round back in January was 5%, and today was half that amount at 2.5%, late October will be the final 2.5% to get to the 10% goal set in place by the BOD. The ones impacted... — read more 

There seems to be a lot of misinformation floating around here, so let me share what I've personally seen instead of repeating rumors. Every H-1B case at USAA is handled on an individual basis. There is no blanket "H-1B purge." Whether an extension... — read more 

Post what area to see how big this cycle is.

After 20+ years it’s time. It’s not the same USAA and this leadership team is running it to the ground. Good luck everyone!

The new CMO has been in office over 100 days now and I have heard a rumor or 2 that a re org in coming. Anyone else heard this or is it just an “every new leader does this so he will do it too” type of rumor?

There's a certain sadness in watching a company that once meant something turn into a shell of itself. All the potential, all the bright ideas, all the people who cared...it's all being wasted. Every reorg, every layoff, every bad decision chips away... — read more 

I’m hoping someone can be kind enough to tell me what is provided in the layoff package? Salary is for every 10k 2 weeks paid? (Been with USAA 7 years) ? But first, you get a 90 day notice? Benefits? I’d really appreciate it if anyone can give me the... — read more 

Talks of AI token costs vs human labor is picking up steam. Brace yourselves.

I quit five years ago and received and offer recently. I thought coming back to USAA would feel familiar in a good way. Instead, I walked into a building full of hopeless faces, a toxic atmosphere, and my first meeting was a layoff discussion. People... — read more 

Is the hiring freeze of external senior talent ever coming to an end? Only hiring happening is college hires, which is fine, but there is also a dire need of senior talent.

Ever since Amala was brought in, bringing with her cohort of nationals, racism in USAA has been on the rise. Even after her being dropped, pendulum has swung too far where if you're a person of color you no longer feel you belong. It's not overt in... — read more 

For those who love to see all these complaints and pity that fly around this forum, this is your chance to make a change. Go to your proxy site and vote as you wish. If there are enough of you, you’ll have your way. If you are too lazy to even click... — read more 

Many middle management folks have been given BE ratings and put on PIP. This is being used to eliminate jobs but not listed as “layoffs”, as that would garner too much negative attention. Brace yourselves!!!

Thinking about taking an external role. If so, will I get paid for unused PTO or should I use it all before I put in my notice?

Juan just casually exposed that he and the Life company and the Bank president are mining member financial transactions in the Bank to determine what they pay other life insurance companies for life policies and annuities!!! That is illegal and... — read more 

Are we all not going to address that 3p is taking a lot of the work. Who is even supporting them and watching what they do? How is USAA okay with so many 3p overseas and in Mexico taking care of military families.

Whoever had the idea to bring on a dog as the Chief Pawsitivity Officer is a genius. She’s super cute and everyone loves her. She has a fan clubs. Great distraction to the fires burning all around the Association as they lay folks off and cut back on... — read more 

How come the majority of EMG in Member Protection (aka Fraud/Disputes in the Bank) were promoted in the first half of the year (EDs to AVPs, and AVPs to VPs) but non-EMG employees can’t get basic promotions in place approved? Like seriously, you... — read more 

Anyone who thinks they are safe.. think again !!!! I've been around corporate environments long enough to see through the bullsh-t. USAA will throw everyone under the bus the moment it's convenient for them. They'll smile to your face, send those... — read more 

We can't have more layoffs. We've already let too many experienced people go and replaced them with new grads. The impact is obvious to anyone with eyes and it's only getting worse. More layoffs can truly harm the company and the bottom line in the... — read more 

Our manager has been saying we'd get two new team members for what feels like forever. It's been months and nothing. No new hires, no updates, no explanations. I don't know if there's an official hiring freeze or if the approvals just aren't coming... — read more 

This has been one of the most volatile Org changes period i have experienced in my 17 years at USAA. At the core we have amazing & inspiring mission. However behind curtains this has been messed up in last 12 - 14 months. Constant layoffs, rapid... — read more 

You want to know who isn't needed at USAA? Release Train Engineers Agile Coaches and name your favorite SAFe Agile role Story Pointing, Sprint Velocity, Comment Alignment, Backlog Grooming...these are all garbage activities to make talentless... — read more 

Remote employees need to go. From worker bees to upper management. If you can relocate to San Antonio or another major office, then find another company to work for. All these full-time WFH vampires are draining the true culture of USAA. Our... — read more 

Two by two, three by three, four by four, and there they go. Replaced by Dan's new army. Farewell Jeff C.

If we get caught denying 49% of home insurance claims, why are we continuing to lay people off when we obviously put resources into 51% of the claims we accept??? Are there people out there just do nothing????

I joined USAA as an intern few months back, hoping to build my career here. After hearing too many good thinks on the web. Unfortunately, the experience was disappointing enough that I decided to leave for another bank last week. The biggest issue... — read more 

What is the reason for the holdup? This is for a corporate white collar role.

The way they keep us in the dark about everything is exhausting. I shouldn't have to rely on internet forums to figure out my own job security. This is going to backfire on them eventually.

Just tried to deposit a couple checks. Mobile app / bank is total trash. First, login failed repeatedly, then worked after app update and like 5 tries. Tried to deposit a few checks. Every single check failed. Retry a couple times, success. One... — read more 

If you are an AVP and can’t get your words out with crisp and clear speaking, why do you get to WFH? WFH at the exec level should be reserved for top performers. Change my mind.

Anyone know what the current severance package is or what people have been receiving? Bank will have another round of layoffs in July or August.

Now that Teams is active, does anyone know if they are screen capturing non member employees? Are they targeting specific individuals? What about keyboard and mouse tracking?

I joined Tech going on a year now, and I have been working to improve accountability and address long-standing performance issues. Not to be punitive, but because it’s better to deal with low performance directly than end up laying off good employees... — read more 

Should I be worried something is brewing?