Wayfair really turns a blind eye on some. Im in another team but my friend heard that one of the CSO agents does work avoidance and nothing has been done. Keeps easy tickets and updates them every two days just to meet metrics when it should have... — read more 

Just got my email Im being let go after 4 years. Im so disgusted with what they are doing, they dont value anyone in customer service.

We got an email about layoffs this morning and no one in MC is talking about this in slack chats!! What are y’all afraid of??? this is bullsh-t!! Let’s talk about what’s happening !!! Luckily I put my notice in yesterday after 5.5 years. Wayfair is... — read more 

We knew it was coming but still a horrible feeling to be impacted. Thanks to outsourcing and AI everyone is at risk!

Just out of a meeting. All EU frontline L1 and L2 managers are being made redundant. Off shore cheap cr-p labour wins

We are being so micromanaged now it’s unbearable.

I've been an employee for a very long time, and when I first started, this was literally the best place I had ever worked in ALL of my endeavors. Even throughout covid they took care of us and our customers - It was brutal, but tolerable. Now... — read more 

I just can’t cope anymore. Dealing with customers, especially under so much pressure from higher-ups, wears you down after a while. I know the job market is tough, and I have bills and financial obligations like everyone else, but I’m close to my... — read more 

Overheard a conversation with senior leaders, speaking to other senior leaders about layoffs in customer service at all capacities happening in the beginning of the year. They forgot to hang up the phone and the conversation continued.

This is a master thread about Wayfair layoffs? Any chatter, news or rumors?

Anyone have credible information or evidence that a layoff will happen? Please no, “Wayfair will always lay off” post with no evidence. I am trying to piece together real evidence to see if a real one will happen soon

What’s next the unemployment line?

I know how easy it is to worry, but all that is doing is ki-ling yourself. Instead just keep focusing on what you can control in the job and preparing for if you need to find a new one. Get your resume ready, spend 20 mins a week practicing... — read more 

Trying to find anything positive around here feels like a scavenger hunt, but I'll make it work for today. I’ll say we saved a process last month that actually helped the team, and a coworker landed a cool internal move. Small wins, but hey, I’ll... — read more 

I got moved to multi contact and everyone I know has been hit badly with FCR. I know at least 10 plus people that are in the same situation as me. I am doing everything within my power to meet the minimum but its impossible with all the WIMS/RAP... — read more 

WayDay was lower than expectations so they have to make the balance sheet up somewhere. Rob Peter to pay Paul.

When is Wayfair going to learn that you get why you pay for. We need to stop with all these oversea agents. They either don’t have enough training, don’t care, etc. The majority don’t help the callers and just make matters worse.

Anyone else concerned that upper management will use all this green time between calls as an excuse to prove are roles are no longer needed? I can't understand why they're still implementing mandatory overtime and voluntary overtime when MC is... — read more 

It seems with all the changes and weather and the hurricane affecting JSL Multi contact is dead why? Frontline seems busy but no transfers? Any insight?

with major layoffs announced everywhere but Wayfair, super happy I have a stable job right now https://finance.yahoo.com/news/layoffs-hit-amazon-ups-target-and-more--whats-fueling-the-cuts-165130359.html

We’re Wall Street’s darling again. Hurrah! Yipeeee! We’re soaring, we’re flying, there’s not a night stand that we cannot sell. Everyone is safe and the stock will be at $500 by Christmas.

How would I do that, if it's possible? I have a new job lined up in a month, but it'd be great to get severance as well - and save somebody else's job in the process!

I know the closings and cuts have just started. Is there any way to know what could be next?

Goodbye Kentucky... not showing a very healthy company to remain with. Over the past few years watched them close all 3. Erlanger, Hebron, Florence.

Unsure of the validity of the information. A worker of 7 years reached out to notify today was their last day and they would be turning in company equipment. Noted that the L2s in transportation management warehousing is affected. Intent to hire... — read more 

We need to rise up against split days off and now mandatory overtime. This “We can’t do it without you” and “it’s such an exciting time” is bs. It’s a ton of work and stress. Stop sugar coating and let’s ask for what we deserve, two days of rest... — read more 

Honestly, I don’t know what to make of Wayfair right now. The pay is solid and better than what I’d find elsewhere, but it feels like layoffs are always around the corner. It’s like every few months people are left wondering if they should stick it... — read more 

https://www.cnn.com/2025/09/25/business/furniture-truck-tariffs-trump

This is how I see things going from a logical point of view. Look up what happens within a company before layoffs. Wayfair is going through a good portion of the list they say to watch for. I think most if us will be safe until after peak. They are... — read more 

Wondering if this is what they have in store for NA employees in all departments. A lot of changes have been made. I wonder how many people have actually made it out or targeted after these changes.

There was a huge push for sales performance across the company over the Black Friday in July 2025 sale and NO ONE who performed well over that weekend has been paid their sales contest winnings! Since July!!! I fear Wayfair’s plan is to fire many of... — read more 

A mandatory shift bid, AI, moving people’s roles, changing up departments (Which can often be a sign of layoffs creeping up), and changing metrics? Some of this helps, but I feel as if these changes are being implemented to make a lot of people... — read more 

They want us to quit with the mandatory shift bid! so they don't have to lay us off!

We are back to back with calls and we see a group of L2 managers posting memes and mocking each other in the chat room. L3s please make your managers work just like we are.

You can’t even get through to them and you can tell those agents are miserable. Wayfair needs to rethink and retool this mess.

This announcement will mean more layoffs. Brace yourselves we’re in for a rough few months again.

FYI. For those of us being pushed out, it's not too late to join the class action.

Wohoo good news, the WF stock is going to the moon.

I currently work for Wayfair as well but not in care. There are too many things that need to change for Wayfair to be even a decent place to work. We’re understaffed to sh-t because no one wants to work here, you have hundreds if not thousands of... — read more 

Do you forget that you weren’t chosen to stay because you’re special? IT COULD HAVE BEEN YOU. Start treating all of your SST teammates, whether they’re moving or not, with respect. They didn’t have a choice in moving to multi contact just like you... — read more