#outsourcing

A thread for: pros, cons and personal experiences relating to Outsourcing/Offshoring.

Bakken beware. Management instructed Bakken to lean in on bringing more BTC workers to USA and outsourcing as much as possible to BTC.

https://www.stltoday.com/news/local/business/article_81cc95f7-0e43-4a63-99fd-f91d44720096.html

"We believe this approach will strengthen our capabilities, enable around-the-clock operations and allow access to key skills at scale — while preserving our culture, quality and security standards," the company said.

Nothing like preserving your culture while moving it to the third world!

The NMC is currently sending jobs to India and forcing NMC employees to train them. No surprise that VZW is making its own employees train their replacements. The field and regions are going to love Habibi calling in for an issue and not being able to understand them.

this goes out to the US or other high-cost geos - is anyone else hearing about a new team that was secretly created and "want to learn" about your project/product?

i've heard from 2 different groups that this has happened outside of my coterie.

Hard to keep calliing yourself a “leading company” when the customers are disappearing...

Maybe the next growth market is selling health insurance in all the countries they offshored all this work to. Oh wait now AI is coming for those jobs too? My bad. Maybe Im just not seeing the grand strategy here...

So who exactly buys the AI-generated products and services when the workers who used to have paychecks are gone? Other AI or soemthing else... a closed little circle of bots healing and billing other bots?

Brilliant stuff for real... The rocket scientists may have missed one tiny detail and that is that customers need income before they can become customers.

Under terms FIS is going to pay markup on existing salaries to Cognizant. The usual contract is for 6 months and 30 to 50% markup.

Around X-Mas time, 6 months contract time will be coming to an end. FIS will say bye bye to all of you.
Cognizant salaries are peanuts. The pay Senior Database Architect 120K max. In short, you will not find new project in Cognizant.
During 2026 holidays, Cognizant manager will send you a sweetly worded letter, telling you that your job is being shelved.

Thats why wishing you.. Merry X-mas.

https://www.medtechdive.com/news/medtronic-to-create-european-software-hub-in-ireland/820999/

Now we’re back to the usual agenda of outsourcing whenever possible!

“The Patient Care Systems hub will develop cloud-based platforms and clinical software to support connected care for patients with implanted cardiac devices, according to a Thursday statement from economic development agency IDA Ireland. The investment will add 85 jobs initially. New roles at the site will include leadership, software engineering and systems reliability positions.”

Thoughts on this? As H1Bs have to go back and apply? Or will they just outsource more to India and keep them there?

Please contact following if RIFed or transferred to Cognizant

https://straussborrelli.com/2025/07/15/fis-global-warn-act-investigation/

On Wednesday over 20 employees in IT were laid off. Management bringing in replacements on H-1B visas from India and Canada.

I feel like it’s already happening….. They have the data entry part down for spreading financials. What would stop USB from telling them to also do write ups etc.?

It feels like the only professions untouchable by india is law, medical, and trades…..

the company is moving EVERYTHING to India

Why hire "expensive" experts from the west when an Indian or Bangladeshi will do the same job for 90% less. Quality of work isn't a variable in this discussion.

Hot Mess town hall today. Will he paint the org all rosy, as if we should be happy to be working under him? Will he conveniently skip over his big project to outsource all?

Contact center will be resuming layoffs this year as they transition roles to outside the U.S.A

Anybody know where this info came from?

It began with Lowell.

His first real big mis step was the 5G mm bandwidth we purchased in in May 2017. This kind of data idle, as ww got itvyhrough purchase of another company.

He hired Infosys in 2018 to outsource the IT, which was huge. He laid off 2500 IT workers, and rumor spread that some of them intentionally created system issues to plague the new outsourced IT. Back end systems have been cr-p ever since, and it is not spreading to the network..and customers are taking notice. That IT model has failed tremendously.

What really did in Verizon was about 1 month later when the Swedish Meatball, Hans Vestberg, became CEO. There was a litany of red flags, such as the fact he was let go of his prior CEO position for misappropriation of funds. And then there is that fact that he and his coalition of leaders had veey little understanding of American culture.

His huge failing was again the 5G spectrum he purchased in 2021. We had prime 4G market leverage, but we now owned the worst spectrum that 5G any company would purchase. You literally need fiber optic everywhere to use it, which defeats the point of "wireless". He tried roleversge that in yhe same manner as the 4G, but it was cr-p quality. We soon became the #3 carrier due to lack of network quality and price.

And now cometh Dan the man. His job is clean up. Seen it a thousand times. Jobs will be outsourced, and he claims AI will change things...but it won't. He is there ri gutvyhe company. Offices will also be outsourced, not just front line. All the brick and mortor will disappear, and then the next thing yiu know...

"Thanks for calling Verizon by T-Mobile".

So, what do you think?

Has anyone else noticed that for the past 2 years we have been making LESS money.

It appears that our we-ponized ranking system is definitely paying dividends.

A few more people in the PIP aught to do it. Let’s go ahead and run off our most experienced personnel and outsource overseas.

To the board…..keep up the great work. Y’all all deserve bonuses.

Inflation-adjusted profits (millions USD, in April 2026 dollars):
• Q1 2026 (ended Mar 31): $4,183 → ~$4,220 (minimal adjustment)
• Q4 2025: $6,501 → ~$6,630
• Q3 2025: $7,548 → ~$7,720
• Q2 2025: $7,082 → ~$7,280
• Q1 2025: $7,713 → ~$7,980
• Q4 2024: $7,610 → ~$7,950
• Q3 2024: $8,610 → ~$9,050
• Q2 2024: $9,240 → ~$9,750

$1B is a shitload of "synergies." I've heard ~$300M of that will be G&A cuts (sic, layoffs). Doing some back of the envelope math, $300M divided by an average total comp burden of like $150-200k works out to like 1,500-2,000 jobs. He-l, even if it's $300k that's 1,000 jobs. DVN listed ~2,200 employees on their annual report and CTRA listed ~1,100, for a total of roughly 3,300. They can potentially hit that $300M target if the layoffs are 1,650 bodies, but that's half the current workforce.
Is that even feasible? How overworked will everyone be? Or do they plan to outsource jobs to contractors and overseas?

Have you recently check Verizon careers posted externally? All locations seems to be on India even Engineering Ops. Is this an operational strategy to cut cost where eyes are in India and fewer hands in US? I see a murky future for Verizon. Parts of it will be sold.

I’m still new to ExxonMobil but I don’t know how our leaders think the actions they are taking don’t hurt our long term value. Short termism is very visible. The way good people are being treated is cruel and does not make us younger gen want to stay around. All of the people who want to teach us are leaving and I don’t many the ready to retire but the people who have been around for 10-20years are leaving and the gap is becoming more and more obvious with no one replacing them with the work being outsourced to India.

Then let’s go to the system and process. They just don’t work anymore. Any new system or software su-ks. career connect doesn’t work, D&S is even more opaque (maybe yet again the plan) and we’ve outsourced our pay, vacation.. basically everything with no accountability to fix or own any issues.

The foundation is sinking and it’s just getting worst. I’m leaving as soon as I can but investors and shareholders should be worried. DWW is feathering his nest for retirement but our stock will be impacted by the short term actions that will impact long term value

CS was just the beginning. CO is next, and the plan is obvious - shift everything to India. It’s coming faster than people think. Mark my words.

Worst technical staff.
Business Process Analyst have zero knowledge to analyze business processes. If you ask question, they try to bluff you.
Software architects are even worse. They just throw big words, without understanding the meaning or technology behind it.
Company is doing right thing by outsourcing to Cognizant/Zensar

Why do I see contractors doing osp and construction work that should be going to inhouse

https://www.federalregister.gov/documents/2026/03/27/2026-06017/improving-wage-protections-for-the-temporary-and-permanent-employment-of-certain-foreign-nationals

Interesting times coming, brace for turbo outsourcing of delivery work.

what group & what excuse… Dallas move, outsourcing, AI?

Many jobs sent to the Philippines because it is cheaper , pushed the CEO out bc KKR investment firm

Anyone who is a PM in commercial banking... better check how many CB PM roles are being posted in India. It's no longer hidden, they actively are outsourcing your roles right in front of you.

Let the games begin!

Why does FIS take on the responsibilities for funds outsourcing their Transfer Agent (TA) and then do a cr-ppy job a la Franklin Templeton? Eager to sign the contract, woefully unprepared to fulfill its terms. Every move of FIS senior leadership is based on the short term. It's creaking along robbing Peter to pay Paul on the bottom line. When they fail to meet the terms they have to pay huge penalties. It's the same mistakes over and over.

Marketing, quality, operations, VPs, and the contracts teams have all been affected. Positions have been consolidated, and some work has been outsourced overseas. It’s still ongoing, and word around the office is that sales could be next.

The manner in which these layoffs were handled was atrocious and inhumane for both those affected and unaffected. The obvious lack of planning, the leak months in advance and the announcement right before the weekend are simply inexcusable and unkind. The buck stops with you.

The continued outsourcing of jobs to India from the very neighborhoods, county, city, state and country that supported you along the way and in which you freely operate today is simply no more than trading the livelihoods of your very own friends and neighbors for profit. Have you no shame or courage to do the right thing? Again, the buck stops with you.

Doubling down on Nike stock shortly before the layoffs occurred was truly in poor taste. Out of respect for those whose lives were going to be shortly upended, could one not have simply waited until after the layoffs to avoid the impropriety of having profited at the expense of those you once led? Does the character of a good leader allow one to take from the downtrodden and those who follow? Again, the buck stops with you.

But there is a catch. The buck stops with us as well. Your friends, neighbors and coworkers, past and present.

So when it comes time to measure your character and integrity as leaders? The buck stops with us. When we see you at the grocery store whispering while looking away in disgust, the buck stops with us. When we throw out our copy of Shoe Dog while mumbling “dou--e bag” under our breathes? The buck stops with us. When you experience imposter syndrome while pandering the same rhetoric off a teleprompter to the employees that make a fraction of what you do but actually do all of the work? Yes, you guessed it, the buck stops with us.

You can keep the company and the jobs but your legacies are no longer yours: they belong to those of us you continue to employ and abuse and the nearly 5000 lost over the last 3 years. We see you and always will, that’s your new legacy.

“Failed leadership characterized by a lack of character, competence, or care destroys organizational trust, often resulting in fear, high turnover, and toxic culture.” — AI Agent #212 - 2026

It's TACO Tuesday...
T - Take
A - Away
C - Careers...&
O - Outsource to India

Hooray!

Voya is now eliminating positions in IT due to budget cuts. Most likely outsourcing work to Voya India. I was laid off yesterday morning.

I was discussing with a few colleagues the potential impact of moving to 100% offshore HR support, similar to the model offered by a Capstone-type company.

This would mean completely eliminating the in-house HR department, with every employee instead getting a mobile app on their phone to connect directly with dedicated HR support agents

Vz india will now have Eng starting in small amount on wireless core. No security into consideration, while saving money on US Eng, they choose to sacrifise access to confidential database to be outside USA while Pentagon prohibited this many years ago.Get ready.

We can't do our jobs from home, but our jobs can be outsourced to a completely different country on another continent. So they can do the same jobs we supposedly can't do from home, from India or wherever else? Make it make sense, please.

Cognizant sued by Department of Justice.
https://x.com/InsiderWire/status/2051020690896093244

You can tell HR that you don't want to be transferred to cognizant.

Drahi getting desperate and selling more assets. As we all know as part of his procurement scam, money laundering scheme we are forced to do business at inflated rates with businesses he owns to bring in more money for him beyond what he can make from Altice and Altice USA. One of those companies is Intelcia. He purposely laid off thousands of call center employees, ruining lives, just so he could outsource the jobs to a company he owns to make more money. Pays less for customer service and personally makes more money. Well to keep the mothership alive, Altice just sold their 65% stake in Intelcia to gain funds to pay some of their debt pressure. What else to be sold?

https://www.forbesmiddleeast.com/industry/telecommunications/billionaire-patrick-drahis-altice-to-sell-65-stake-in-moroccos-intelcia