#support

I left in 2024, I was laid off. I'm really sorry to hear about the layoff. That's tough &it's okay to feel whatever you're feeling right now. But i know all of you are VERY capable and good at what you do... Sometimes these things happen and they end up leading to something better, even tho it may not feel that way right now. I did and you WILL land at some place that appreciates what you bring. Godspeed.

I just want you all to know that you're in my thoughts and prayers. I have several friends who still work for the company and they're all stressed. This is tough for everyone, especially with it being the holiday season. Hope everyone can lean on each other whether you kept your job or were laid off. Reach out to those who were let go and love on them. As it can put people in a really dark place. To those who were laid off, stay positive and encouraged as something better will come your way!

I’m having issues logging into my laptop today. It keeps trying to install software from the software center unsuccessfully. It also says my device has been disabled. The IT help desk said there’s a bigger ticket out there. Is anyone else having a similar issue?

Welp, there you go. He survived, but there's only 2 left out of 10. How can they possibly do that amount of work? So we know that they're just being kept around for knowledge transfer and then he will be gone in Feb/Mar when the next round hits.

We're both pretty upset as the people on the team were really good people and hard workers. No "slackers".

Best of luck to all of you. It's a really sad day for so many people... even for those that "survived".

Hello all,

As someone who dedicated many years to Verizon, my heart is with everyone impacted today. This season may bring doubt, fear, uncertainty, and even emotional or mental strain — and that’s completely human.

In moments like this, I encourage you to look up instead of down. Lean into your faith. Talk to God, give Him your worries, and let Him strengthen you. Don’t sit alone with heavy emotions — hand them over and let God work in the silence.

Just like a seed planted in the ground, you may feel surrounded by darkness at first. But roots grow in the unseen places. If you plant yourself in the right soil — prayer, stillness, and purpose — you will rise stronger than before.

I’m praying for you and your families through this transition. God will bring you through this, and what’s ahead will be better than what’s behind.

They want us to help shift all our responsibilities and tie up loose ends. I don’t want to look at my work computer let alone help my manager right now.

As a spouse to a former Verizon employee who was riffed several years ago. I understand your fears. I pray all get the decision you wish for. Just know Verizon is a business and no one is irreplaceable. There’s no heart in it. I know what this kind of stress can do to a person. If you are riffed please take it as a blessing and leave Verizon in the rear window of your life. The constant mental torture of worry every few years is devastating to a person’s confidence and self worth sometimes. As my spouse is here in a hospice bed the only thing I’m grateful for is that Verizon means nothing to him. If you have your health and family that’s all you need. Hold your head up and find a job that won’t run you through mental torture every few years. It’ll be worth it no matter how it turns out for you today. I wish you all the best in life.

Good Luck to all, calls should be starting soon.

Whatever happens, just know that you will survive this! There is life outside of VZ

I hope things work out for all of you -- both those let go and those left to pickup the pieces.

My heart has been so heavy the last few days not because I'm worried just for myself, but because I've become somewhat addicted to checking this page and reading your posts and sensing your fear and frustration. I've joked for the past few years about wanting to get a VSP opportunity. But as I examine my life savings and number of years until I can officially retire i realize that those numbers dont add up. So I guess there is a bit of worry about that.

But I've been a person of faith all of my adult life. An old hymn we used to sing is called "My Anchor Holds" It speaks to times of uncertainty when storms rage, if our life is properly anchored, we will make it through the storm. Today I choose to cling onto that thought. When life knocks you down it gives you a chance to look up and find or renew your hope and faith in God. My sincere thoughts and prayers are with you all today.

I’m a union member with 30+ years. I can feel grief and pain in your post. I just wanted to say I wish you a heart felt good luck. We will miss you.

EJ actually has a 6 page "layoff guide" available to help clients when their lives are turned upside down.

How nice...better refrain from further comment.

What a fun weekend this turned into, with me refreshing this page nonstop while chugging chamomile just to keep my nerves from going completely wild, only to spend half my time running to the bathroom from all the tea. It felt like an endless loop of checking updates, stressing, and trying to calm down, and I probably slept five or six hours total the entire weekend. The only thing that made it even a little easier was knowing there were other people going through the same thing, and there’s real comfort in not feeling completely alone in it.

Have any stores been notified of being closed or converted to indirect? What about the ops support people? If these stores close down do they cut their ops person too?

I know these first few days after a layoff hit like a truck, and it feels like your whole world got reset overnight, but I promise the sting fades faster than you expect. Right now your main job is hunting for the next one, so treat it like a real schedule. Get up, get moving, send out applications, reach out to your contacts, tighten up your resume and profiles, and push through the morning and early afternoon. After that, force yourself outside. Walk around, lift something heavy, help out somewhere, or just sit where other people exist.

And do not let what happened define who you are. A job is not an identity, and the place that cut you loose was never meant to be a support system. This economy has been unstable for years, with people constantly getting pushed out and pulled back in. Folks lose work, they regroup, and they end up in better spots than the ones they left behind. You are not falling behind, you are not damaged, and you are not isolated in this. Keep putting one foot forward and each day gets a little lighter.

For those who have been laid off, my heart goes out to you.

Has anyone used the services that Target has provided after the layoff? I got a call from RightManagement for resume and future career support. Is this a scam or actually legit?

"Today we've made the difficult but necessary decision to reorganize Crystal Dynamics' studios and teams. As a result, we've parted ways with just under 30 team members across various departments and projects as we restructure the company and business for our next generation. Crystal deeply thanks all of those impacted for their incredible talent, hard work, and dedication, which helped shape the studio in so many ways. We are committed to offering our fullest resources and support to you during this transition.”

https://www.notebookcheck.net/Crystal-Dynamics-announces-new-layoffs-and-it-s-worrying-for-the-next-Tomb-Raider-game.1163412.0.html

So apparently if you haven’t been asked to give a list there’s basically a 20-30% chance you’re on one already. Also found out one of our bold leaders is buying a lakefront property well deserved! Excellent job at VZ.

Praying for everyone and their families. v teamer family is bs but human to human I don’t want anyone to get chopped but I wish everyone the best

"On Friday, we'll officially welcome our new MEG colleagues and begin the important work of integration. We’ll share more information about what that looks like tomorrow, as well as other resources to support everyone during this transition." - Big J

Another pilot - moving SNP associates to HUMCS to address social determinants of health. SNP audit was predicted this year so there has been all this pressure to address GIC’s and review to IHWA and MOP. Now we need to move to HUMCS pilot and cold call members to address social determinant of health needs. How do you help with housing, food, medical equipment, transportation and other needs so that members can go to the doctor and get needed care. Agencies don’t have $$$ to help with food scarcity. There is no low income housing available - Not accepting applications or waitlists. No transportation in rural areas or members cannot afford. Members having to choose between food or meds or housing. Utilities turned off because of reduction in LIHEAP assistance. The democrats gave up. Republicans have cut off financial support for social programs. Without the financial assistance programs, people cannot meet their very basic needs. It shouldn’t be this hard to ensure that people have housing, safety, healthcare, food, etc. Many members have income of $1000 or less per month. Could you live on that? This is not about politics - it’s about people helping people, kindness, and basic humanity. Vote, donate, find little ways to advocate for others, speech up, educate others. Let’s do this together. Let’s believe in and support each other. Let’s lead with love and not hate.

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Ugh today at DHK the rumors of layoffs are spreading again - that it’s going to be after the holidays in January. I don’t know if it’s true because people always talk a lot but last time the rumors were right.

If NYP did their job right and protected children and women from being as--ulted. I’m sure there would be no to fewer layoffs. God bless everyone in this time. We’re not just numbers we are people with real lives. Take care of each other and if anyone has more info keep us posted !

As many of us are finding out this morning, today is the start. For those of us fortunate to stay, we should aim to actively support those who will be forced to leave. Please remember to help those impacted by supporting their search for new employment. You have networks and skill sets that will help.

☹️

MISS THE DAYS WHERE WE USED TO BE ABLE TO CALL THEIR HELPDESK AND GET SOME HELP. HASNT BEEN THE SAME AND JUST GETS WORSE. LONG WAIT, WE DONT GET A CALL BACK OR THEY TELL US TO CALL OUR IT AND OUR IT TELLS US TO CALL SHARP. OUR DRS AND STAFF ARE BEYOND FRUSTRATED! I HAVE EMPLOYEES WAITING AROUND FOR ACCOUNTS. HAVE TO WORK EXTRA HOURS TO CATCH UP. AND HERE I AM ON THIS WEBSITE SO I HAVE AN IDEA ON WHAT TO EXPECT. DO BETTER WE’RE YOUR CUSTOMERS TOO!

Nothing else… just good luck

When healthcare industry groups, especially insurance providers, publicly support the extension of enhanced premium tax credits, it sounds compassionate on the surface — “helping more Americans afford coverage.” But the real motive often has little to do with public welfare and everything to do with profit stability , greed and guaranteed revenue.
So yes — they support it, but not out of altruism. They support it because it locks in a steady stream of guaranteed income under the banner of accessibility.

I don't care if you are union or management. I don't care if you are wireline or wireless. I don't care if you work in HQ or in you home. I dont care which political party you support. I hope that everything works out for all of us.

Curious if anyone else in support feels miserable. What's your experience?

Gotta love how the management that got us in this mess are left untouched while the common men are affected.

Prayers for those affected, remain positive... Control your thoughts, don't let them control you. There's light always at the end of the tunnel

I received a 1:1 with manager (Band 10 US). Good luck to everyone

I at one time worked in the Pro Support department for a year before I moved tf on from that god aweful job..

But I'm curious with all the layoffs in IT/tech support, is there even a US based Pro support team anymore?

I remember that one of the differences between pro support and pro support PLUS was that with PLUS, you were GUARENTEED to talk with someone in the USA.

Has anyone been IRIFed and attempted to get basic questions answered using the only available method (alumni@xerox.com)? It’s insane - a ticket is created, no reference to the original question maintained, non-responsiveness other than auto-replies, more. Or is it just me?

Spoke to a customer today who has had a support ticket opened for months now... support and our product development have basically told him that they don't have the time to address his issue. Meanwhile the issue is a known problem which is effecting multiple customers. Cant share much more but all I can say is how do you expect to market and sale a product if we cant even support it ourselves?

Good luck to us all.

If you are impacted by layoffs this week, remember it has little to do with your own performance. If you are retiring now, best of luck in your next chapter. If you are starting a search for a new role, wishing you the best of luck. Invest time in your search and resume building. Use your network. Be strong and resilient. This too shall pass. And you will be stronger!

I asked Perplexity how do I explain to my children they are not going to college because I was laid off from Verizon? Thanks for the suggestion Dan!!

"Remind your child the situation is not their fault and that you are proud of them, regardless of where they go to college. Stay supportive and keep future conversations open as feelings and circumstances evolve.

Acknowledge that disappointment is natural but that together you can navigate these changes and seek alternatives. This approach will help your child feel seen and supported, and make it easier to tackle practical next steps."

Over the last year or two, this place has gone way off track. Morale’s at rock bottom. People are grating on each other mercilessly. We’ve got RTO mandates, turf wars over desks, and middle managers acting like it’s a contest to see who can show the least empathy. It feels less like Ford and more like the opening scene of Anyone But You - chaotic, tone-deaf, and completely detached from reality.

Executives talk about “transformation” but can’t seem to manage basic humanity. Families are being disrupted left and right child pickups, elder care, medical needs, nanny arrangements, all brushed off with the corporate equivalent of “we don’t care.” Instead of solving problems, leadership doubles down on punishment, turning “accountability” into cruelty. Somewhere along the line, we turned into a bad sequel to Office Space only this time there’s no stapler to steal, just another RTO badge swipe to prove you exist.

Yet here’s the thing: there’s nothing broken that can’t be fixed if your heart’s still in it. The people who post here, the ones who still speak up even through the noise are the same ones who once believed in this place. We cared. We showed up. We tried to make Ford better for our coworkers, our community, and the future we were building together.

If you’re having a rough time, I’m here for you in spirit. You’re not alone. At least one person at Ford is rooting for you, hoping you find your footing again, hoping you remember what it felt like when this place still had soul. We used to laugh here. We used to smile. There was a time when people genuinely looked out for each other. Now it’s like everyone’s trapped in The X-Files: trust no one.

All of us “perfect” people with the “perfect” lives seem to be locked in this quiet war, trying to survive, trying to look strong, and sometimes tearing each other down in the process. Still perfect-looking, maybe. But far from perfect, me included. I’m anxious, nervous, a little bitter at times. I don’t trust people the way I used to, even the ones I probably would’ve been friends with if the company showed a little heart.

I’ll be honest, there have been moments where I’ve cheered in the face of others struggling, not out of cruelty but from my own exhaustion, my own hurt. When you’re fighting to survive, you start finding light in the grimmest stories, just to remind yourself you’re still standing. And for that, I’m sorry. We’ve all been there. We’re all driven by love of this place, even when it’s buried under layers of anger and frustration. Sometimes we’ve inappropriately found cause for celebration in someone else’s pain because it meant our own survival. But no one truly hates you. No one here wants you to fail. That love is still there, even if it’s quiet.

We can all be cruel at times. That’s what makes us human. What matters is that we move forward, making the best of bad situations while still offering support to the people who need it most.

There’s still a chance to fix the vibe in this palce. But it starts with empathy, not metrics. Maybe we all need a little more Ferris Bueller and a little less Fight Club. Remember when we built things instead of tearing each other apart? Yeah. Let’s get back to that.

Payslips downloaded?
Contacts and needed docs saved?
Be strong.